Feb 23, 2014, 1:05 pm
Last edit by: WineCountryUA
Please use/update this wiki with current problems/issues accessing or using United's website.
https://uptime.com/united.com
Previous posts - Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
https://uptime.com/united.com
Previous posts - Consolidated: Is united.com or parts of it down? And other UA website issues[ARCHIVE]
Consolidated: Is united.com or parts of it down? And other UA website issues
Mar 7, 2024, 4:53 pm
#437
Join Date: Aug 2021
Location: IAD
Programs: UA Plat, HH Diamond, Supersonic (BA1Y, BA1223)
Posts: 221
When I log in, I get a banner across the top saying "You can't sign in on united.com at this time, but you can still shop and use the site. Or, you can use the United app while we work to fix the issue."
Yet I am logged in, viewing my account, and flight searches come back fine...
Yet I am logged in, viewing my account, and flight searches come back fine...
Mar 11, 2024, 7:57 pm
#439
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,271
Has anyone had an issue where there is a disparity between UA's website reporting of Plus Point Upgrade Availability (PZ>0) and what customer service reports?
Twice, yesterday and today, I go and check and it shows availability (UA929 4/22). Twice, I go on the chat and ask them to confirm and I'm told there is no availability.
I've usually book through the web but you can't do a change online without losing your confirmed upgrade on the return leg. Thus it has to be done manually.
I usually like to use chat vs phone because I can spell things out in words and read what they say in very clear terms and have some record of it.
I could chance it and ask them to just do the change and apply the PP myself, but I think I'm just asking for trouble risking that if they are telling me it isnt available.
Twice, yesterday and today, I go and check and it shows availability (UA929 4/22). Twice, I go on the chat and ask them to confirm and I'm told there is no availability.
I've usually book through the web but you can't do a change online without losing your confirmed upgrade on the return leg. Thus it has to be done manually.
I usually like to use chat vs phone because I can spell things out in words and read what they say in very clear terms and have some record of it.
I could chance it and ask them to just do the change and apply the PP myself, but I think I'm just asking for trouble risking that if they are telling me it isnt available.
Mar 16, 2024, 7:55 pm
#442
Join Date: Mar 2009
Posts: 3,519
Anyone else unable apply travel credits to a reservation?
You can select them but the funds don't credit to the fare and it tells you they'll send you a new credit for the same amount as the original credit once you complete your purchase.
Very weird.
You can select them but the funds don't credit to the fare and it tells you they'll send you a new credit for the same amount as the original credit once you complete your purchase.
Very weird.
Mar 21, 2024, 4:08 pm
#443
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,214
Problems signing in
Hi,
got the error
There was an issue signing you in. Please try again.
when trying to log in. Tried again (app and Safari) same issue - change PW same issue
an you check if same error pops up for you? Thank
got the error
There was an issue signing you in. Please try again.
when trying to log in. Tried again (app and Safari) same issue - change PW same issue
an you check if same error pops up for you? Thank
Mar 21, 2024, 4:11 pm
#444
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA GS 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,318
I just logged in no issues -- but I have had this happen when the cookie gets corrupted -- try deleting all of the UA temp files / cookies and try again....
Mar 21, 2024, 4:17 pm
#446
Join Date: Jan 2016
Location: DEN
Programs: UA 1MM, MP 1K, Hilton Diamond, Marriott Gold
Posts: 462
Molasses
Running like molasses with errors on many steps - trying to grab a good mileage ticket for London in Nov.
Mar 21, 2024, 7:24 pm
#448
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 32,064
Essentially completely down ...
We’re working to fix a temporary technical issue affecting both united.com and the United app. You may not be able to log in right now, but check back soon.
We’re working to fix a temporary technical issue affecting both united.com and the United app. You may not be able to log in right now, but check back soon.