Nov 15, 2018, 7:53 pm
Last edit by: seanp7
Feb 2023: Many reports that Expert Mode checkbox is being disabled automatically / randomly (in some cases, repeatedly), and users have to opt back in on the website to re-enable Expert Mode.
Note on 18 Oct 2018 the fare class for upgrades changed from R to PZ
Changes to UA's Fare Classes (19-20 October 2018)
Updated instructions (2022)
Archive thread: Expert Mode: better upgrade visibility and opt-in to see fare bucket data {Archive}
Note on 18 Oct 2018 the fare class for upgrades changed from R to PZ
Changes to UA's Fare Classes (19-20 October 2018)
Updated instructions (2022)
Hi Everyone,
I wanted to let you know that we’ll be re-launching Expert Mode as an opt-in feature later this afternoon. This feature will display all fare classes when shopping for flights on united.com. You can opt-in to this feature by logging into your MileagePlus account and following these steps:
As always, thanks for your feedback and patience over the last couple weeks while we worked to make these changes.
Shannon
I wanted to let you know that we’ll be re-launching Expert Mode as an opt-in feature later this afternoon. This feature will display all fare classes when shopping for flights on united.com. You can opt-in to this feature by logging into your MileagePlus account and following these steps:
- Go to united.com > My Account
- Select “Manage Profile”
- In the Preferences section, select “View All Flight Search Preferences”
- In the Expert Mode section, read and acknowledge the customer advisements
- Click “Save” at the bottom of the page
As always, thanks for your feedback and patience over the last couple weeks while we worked to make these changes.
Shannon
Archive thread: Expert Mode: better upgrade visibility and opt-in to see fare bucket data {Archive}
Expert Mode: opt-in to see upgrade visibility/fare bucket data/Issue staying enabled?
Mar 21, 2023, 12:08 am
#481
Join Date: Dec 2009
Location: DEN
Posts: 502
This is getting ridiculous. Started getting expert mode unselected around February. Re-enabling lasted for a month, then a few weeks. Now it's multiple times a day it has to be reselected, seemingly whenever I have to log in.
I have added a bookmark to my browser now of the settings page where the setting is. Now I will just click on it after logging in to double check and re-enable:
https://www.united.com/en/us/account...es?accordion=0
I have added a bookmark to my browser now of the settings page where the setting is. Now I will just click on it after logging in to double check and re-enable:
https://www.united.com/en/us/account...es?accordion=0
Mar 21, 2023, 5:06 am
#482
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 9,452
This is getting ridiculous. Started getting expert mode unselected around February. Re-enabling lasted for a month, then a few weeks. Now it's multiple times a day it has to be reselected, seemingly whenever I have to log in.
I have added a bookmark to my browser now of the settings page where the setting is. Now I will just click on it after logging in to double check and re-enable:
https://www.united.com/en/us/account...es?accordion=0
I have added a bookmark to my browser now of the settings page where the setting is. Now I will just click on it after logging in to double check and re-enable:
https://www.united.com/en/us/account...es?accordion=0
Mar 21, 2023, 2:56 pm
#483
Join Date: Feb 2008
Location: Honolulu / DC
Programs: UA 1K /2mm / Marriott Lifetime Titanium , Hilton Diamond
Posts: 1,051
My expert mode has been dropping regularly as well. The first time, it took me a while to realize what went wrong (and it's hard to fix from a mobile device). Appreciate the prompt to check KTN....
Mar 22, 2023, 6:21 pm
#484
Join Date: Apr 2001
Location: Palm Springs, CA USA
Posts: 28
Expert Mode option unexpectedly changed to NO from YES
I can confirm that the UA Expert Mode option in my profile recently reverted to NO from YES. I had to re-CHECK the setting to restore fare bucket display in both the app and website. UA Web tech support seemed unaware of the issue, but offered to report it.
I encourage affected users to be watchful and re-CHECK the option just in case UA is trying to see how many users are actually using this very valuable feature.
I encourage affected users to be watchful and re-CHECK the option just in case UA is trying to see how many users are actually using this very valuable feature.
Last edited by DaveWM_SFBay; Mar 22, 2023 at 6:33 pm Reason: Added text
Mar 26, 2023, 8:13 am
#488
Moderator, Omni, Omni/PR, Omni/Games, FlyerTalk Posting Legend
Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
Posts: 67,138
Mine got unchecked/disabled again. Not sure why the setting isn't "sticking." It's fine for a few days, then I have to go in and check it agian.
Mar 26, 2023, 2:11 pm
#490
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
Mar 27, 2023, 4:19 pm
#491
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,465
Mine also got unchecked. I re-enabled, and EM now working on the website. Not working on the app, however. I've closed the app multiple times, and even rebooted my iPhone.
Mar 27, 2023, 4:50 pm
#492
Join Date: Oct 2021
Location: Bay Area
Posts: 347
Mar 27, 2023, 6:06 pm
#493
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,465
I guess this is what I get for singing the praises of UA's IT in various threads.
ETA: Finally got in through a different path, and EM is back.
Mar 27, 2023, 11:10 pm
#494
Join Date: Dec 2018
Location: EWR
Programs: UA GS, MR TE, HH Diamond, IHG Gold, Hertz PC, National EE, Avis PC
Posts: 135
Android app has been working for me with no issues, but website recently stopped showing fare class availability. Went into settings, and like many others, found it was unchecked. I rechecked it and website is working normally again. App continues to work as normal, no impact from the website setting being unchecked. I see others above have had issues with the app on iOS. Maybe it's a Android vs iOS thing?
Apr 3, 2023, 11:27 am
#495
Join Date: Jul 2001
Posts: 2,925
I made a reservation on the website this morning and everything was fine with Expert Mode, however, when I went to look at some other flight possibilities, EM was gone. As usual, had to into Preferences and reset it. It was weird that it happened while I was still on the website.