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Old Nov 15, 2018, 7:53 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: seanp7
Feb 2023: Many reports that Expert Mode checkbox is being disabled automatically / randomly (in some cases, repeatedly), and users have to opt back in on the website to re-enable Expert Mode.

Note on 18 Oct 2018 the fare class for upgrades changed from R to PZ
Changes to UA's Fare Classes (19-20 October 2018)

Updated instructions (2022)
Originally Posted by Micp3208
... Try this:
My United > Settings > Special Preferences & Accomodations > Scroll down past search preferences and click “Enable expert mode”.
Originally Posted by UA Insider
Hi Everyone,

I wanted to let you know that we’ll be re-launching Expert Mode as an opt-in feature later this afternoon. This feature will display all fare classes when shopping for flights on united.com. You can opt-in to this feature by logging into your MileagePlus account and following these steps:
  1. Go to united.com > My Account
  2. Select “Manage Profile”
  3. In the Preferences section, select “View All Flight Search Preferences”
  4. In the Expert Mode section, read and acknowledge the customer advisements
  5. Click “Save” at the bottom of the page

As always, thanks for your feedback and patience over the last couple weeks while we worked to make these changes.

Shannon


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Expert Mode: opt-in to see upgrade visibility/fare bucket data/Issue staying enabled?

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Old Mar 16, 2023, 9:14 pm
  #466  
 
Join Date: Dec 2002
Location: Denver, CO USA
Programs: UA GS 3Million, Marriott/SPG LIFETIME Platinum - current Titanium, HHonors Diamond
Posts: 633
Expert Mode Gone?

Just checking on some travel for next month and found that I'm no longer able to see fare class buckets when I'm logged in (I'm not currently in the US, don't know if that matters). Is Expert Mode gone from united.com?
BlueHenFlyer is offline  
Old Mar 17, 2023, 12:43 am
  #467  
Moderator: United Airlines
 
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,857
Originally Posted by BlueHenFlyer
Just checking on some travel for next month and found that I'm no longer able to see fare class buckets when I'm logged in (I'm not currently in the US, don't know if that matters). Is Expert Mode gone from united.com?
Check to see if you need to re-enable it. It got turned off for some in recent months. It is still thete.
WineCountryUA is offline  
Old Mar 17, 2023, 2:02 am
  #468  
 
Join Date: May 2011
Programs: UA GS, UA 2MM, HH LT Diamond, Bonvoy Titanium
Posts: 1,803
Originally Posted by nomad420
Same here, just reset mine yesterday, I almost think they don't want you to use it.
I have to re-enable mine multiple times during the same session sometimes. It’s infuriating.
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Old Mar 17, 2023, 2:27 am
  #469  
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Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
It is happening so frequently recently two weeks.

I have to re-enable once every few days!!!

Come on, UA IT.
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kb1992 is offline  
Old Mar 17, 2023, 10:02 am
  #470  
 
Join Date: Mar 2011
Location: MFR
Programs: UA 1K 1.9MM, Hilton Gold, Marriott Gold
Posts: 2,885
I have to re-enable everytime I have to sign in again
chavala is offline  
Old Mar 17, 2023, 10:59 am
  #471  
 
Join Date: Nov 2004
Location: APC/SFO
Programs: UA 1K, B9, AA, DL, WN
Posts: 280
Originally Posted by limey1K
I have to re-enable mine multiple times during the same session sometimes. It’s infuriating.
I was one of the lucky few who had never experienced it being disabled over the last year+.

Starting this week, I now have the same experience as limey1K. Multiple days this week, multiple times a day, and frequently in the same session. It is indeed infuritating.
higher_flyer is offline  
Old Mar 17, 2023, 11:10 am
  #472  
 
Join Date: Jul 2001
Posts: 2,925
Where exactly is the Expert Mode checkbox? When I look at the United homepage, I see Advanced Search. I’ve looked around the website, checked my profile and I can’t find it. Like others, I can’t see the fare classes. It stopped working for me a couple of days ago.

Nevermind, I found it.
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Last edited by FLYMSY; Mar 17, 2023 at 11:24 am
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Old Mar 18, 2023, 5:23 am
  #473  
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Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .57 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,056
For anyone else wondering:

View My United >> Settings >> ​​​​​​View All >> Preferences & settings >> Preferences (check box is right above the yellow "Save" button) (halfway down the following cell phone scroll shot):
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Last edited by SPN Lifer; Mar 18, 2023 at 5:58 am
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Old Mar 18, 2023, 11:33 am
  #474  
 
Join Date: Jul 2001
Posts: 2,925
Also, found that my KTN # was missing from my profile, which has been there for years.
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FLYMSY is offline  
Old Mar 19, 2023, 12:29 pm
  #475  
 
Join Date: Apr 2013
Location: Bucks County
Programs: UAL GS & Million Miler; Delta Lifetime Gold; Hilton Diamond; Marriott Platinum; Legion Etrangere
Posts: 1,609
Originally Posted by FLYMSY
Also, found that my KTN # was missing from my profile, which has been there for years.
same here
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manstein58 is online now  
Old Mar 20, 2023, 8:58 am
  #476  
FlyerTalk Evangelist
 
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,159
Originally Posted by FLYMSY
Also, found that my KTN # was missing from my profile, which has been there for years.
Originally Posted by manstein58
same here
Great - another thing to check on. Haha
Just checked and mine is still there.
goodeats21 is offline  
Old Mar 20, 2023, 9:04 am
  #477  
 
Join Date: Jul 2022
Programs: United MileagePlus
Posts: 336
My KTN remains sticky to my account, however, I have been re-enabling Expert Mode consistently. Just adding a supporting data point to recent reports.
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jcturnbull is offline  
Old Mar 20, 2023, 12:50 pm
  #478  
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Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
Thanks to those above who got me to check and indeed my KTN dropped ff of my profile. <sigh> Oh - and expert mode had also dropped off for the third time in as many weeks.
goodeats21 likes this.

Last edited by Xyzzy; Mar 20, 2023 at 1:15 pm
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Old Mar 20, 2023, 1:06 pm
  #479  
 
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
Originally Posted by Xyzzy
Thanks to those above who got me to check and indeed my KTN dropped ff of my profile. <sigh>
You will eventually notice it at security line when your boarding pass does nt show "Pre-Check."
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Kmxu is offline  
Old Mar 20, 2023, 1:21 pm
  #480  
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Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,432
Originally Posted by Kmxu
You will eventually notice it at security line when your boarding pass does nt show "Pre-Check."
Indeed - I've now also gone back to find all the reservations that my KTN is missing frm ... I discovered mine had dropped off of two reservations and that of Mrs. Xyzzy dropped off of two. Some of those were reservations with two pax where only the KTN of one pax dropped off.
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