Nov 15, 2018, 7:53 pm
Last edit by: seanp7
Feb 2023: Many reports that Expert Mode checkbox is being disabled automatically / randomly (in some cases, repeatedly), and users have to opt back in on the website to re-enable Expert Mode.
Note on 18 Oct 2018 the fare class for upgrades changed from R to PZ
Changes to UA's Fare Classes (19-20 October 2018)
Updated instructions (2022)
Archive thread: Expert Mode: better upgrade visibility and opt-in to see fare bucket data {Archive}
Note on 18 Oct 2018 the fare class for upgrades changed from R to PZ
Changes to UA's Fare Classes (19-20 October 2018)
Updated instructions (2022)
Hi Everyone,
I wanted to let you know that we’ll be re-launching Expert Mode as an opt-in feature later this afternoon. This feature will display all fare classes when shopping for flights on united.com. You can opt-in to this feature by logging into your MileagePlus account and following these steps:
As always, thanks for your feedback and patience over the last couple weeks while we worked to make these changes.
Shannon
I wanted to let you know that we’ll be re-launching Expert Mode as an opt-in feature later this afternoon. This feature will display all fare classes when shopping for flights on united.com. You can opt-in to this feature by logging into your MileagePlus account and following these steps:
- Go to united.com > My Account
- Select “Manage Profile”
- In the Preferences section, select “View All Flight Search Preferences”
- In the Expert Mode section, read and acknowledge the customer advisements
- Click “Save” at the bottom of the page
As always, thanks for your feedback and patience over the last couple weeks while we worked to make these changes.
Shannon
Archive thread: Expert Mode: better upgrade visibility and opt-in to see fare bucket data {Archive}
Expert Mode: opt-in to see upgrade visibility/fare bucket data/Issue staying enabled?
Oct 27, 2022, 6:18 pm
#316
Join Date: Mar 2003
Location: anywhere and everywhere
Programs: UA GS, AS MVP 100K, DL Diamond, Marriot Lifetime Titanium, AmEx Centurion
Posts: 5,528
Up until today it was working for me in the app (but not desktop) but since this morning it hasn’t been working in the app either. Extremely frustrating as a GS looking for elusive PN space.
Oct 28, 2022, 12:30 am
#317
Join Date: May 2012
Programs: UA
Posts: 1,098
Kirby enhancement, EM gone on my desktop too. On a side note I think it's part of a general bug with the website since other things are also broken. You used to be able to sort by departure time - latest to earliest, but now you can only do earliest to latest.
The option is still on the site so I don't believe they have eliminated it yet.
The option is still on the site so I don't believe they have eliminated it yet.
Last edited by thejaredhuang; Oct 28, 2022 at 12:44 am
Oct 28, 2022, 10:52 am
#320
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,467
Ditto. Are those who can't access on the app making sure they still have it enabled in their profiles?
Oct 31, 2022, 11:37 am
#322
Join Date: Jan 2018
Programs: UA GS/MM, AA Plat/MM, Bonvoy Platinum, IHG Spire
Posts: 14
Still broken?
Anyone have visibility if this is getting fixed any time soon?
As was pointed out earlier, this is not just an issue with Expert mode, but an overall issue with preferences. The system does not honor the date or time preferences I have enabled in addition to lack of showing Expert mode.
Another issue: When using the ios app, it is showing T fare availability on an itinerary that I want to book. However, when searching using desktop for a T fare on that itinerary, it says not available -- yet offers to sell me a G or a K (both lower fare buckets).
Why would T not be available when lower cost buckets are not yet sold?
As was pointed out earlier, this is not just an issue with Expert mode, but an overall issue with preferences. The system does not honor the date or time preferences I have enabled in addition to lack of showing Expert mode.
Another issue: When using the ios app, it is showing T fare availability on an itinerary that I want to book. However, when searching using desktop for a T fare on that itinerary, it says not available -- yet offers to sell me a G or a K (both lower fare buckets).
Why would T not be available when lower cost buckets are not yet sold?
Oct 31, 2022, 11:46 am
#323
Join Date: May 2017
Posts: 2,280
Another issue: When using the ios app, it is showing T fare availability on an itinerary that I want to book. However, when searching using desktop for a T fare on that itinerary, it says not available -- yet offers to sell me a G or a K (both lower fare buckets).
Why would T not be available when lower cost buckets are not yet sold?
Why would T not be available when lower cost buckets are not yet sold?
Oct 31, 2022, 8:59 pm
#326
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,467
There are enough reports of this, it really suggests whatever UA broke on the back-end is causing a variety of intermittent problems with the app, including disappearing expert mode.
Oct 31, 2022, 9:05 pm
#327
Join Date: Sep 2006
Location: HNL
Programs: UA GS4MM, MR LT Plat, Hilton Gold
Posts: 6,447
Nov 1, 2022, 3:00 am
#328
FlyerTalk Evangelist
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
Nov 1, 2022, 6:59 am
#329
Join Date: May 2000
Location: IAH
Programs: UA 1K 2.7MM, Marriott Titanium/LT Plat, IHG Spire
Posts: 3,317
Super annoying that we STILL don't have expert mode on desktop! I greatly prefer to do my flight searches there but am having to default to the app to see the fare buckets.
Nov 1, 2022, 10:53 am
#330
FlyerTalk Evangelist
Join Date: Oct 1999
Posts: 11,468
Good point. I wish I had not updated mine either!