TSA PreCheck Program - Questions/Experiences for United Airlines Travellers
Oct 22, 2012, 11:38 pm
#1786
Join Date: Jul 2007
Location: Washington D.C.
Programs: UA Platinum, Marriott Platinum,
Posts: 116
Can't get my GE number to populate to my individual reservations - help!
I have a GE number and have entered in my profile in an attempt to sign up for the TSA Pre-check program. I understand that this also needs to be entered in the "Traveler Information" section of the individual itinerary. I have entered there - about 20 times.
Every time I click on "Edit Traveler Information" for a specific reservation, it shows the blank fields where I am supposed to enter my name, DOB, emergency contact, etc. and to the left is the section where I am meant to enter my known traveler ID number. I do this, click submit, and when I go back into the reservation to double check that it's there - poof! It's gone. I get blank fields again.
I went to the airport today and the TSA told me they have no record of my ever having applied, which I have done - several times. Where's the disconnect? What can I do, and who should I call? TSA says I need to resolve it on the United side, because for whatever reason my information is not populating through to my reservations, though it is in my profile.
Does anyone have any insight into this? Please help!
Every time I click on "Edit Traveler Information" for a specific reservation, it shows the blank fields where I am supposed to enter my name, DOB, emergency contact, etc. and to the left is the section where I am meant to enter my known traveler ID number. I do this, click submit, and when I go back into the reservation to double check that it's there - poof! It's gone. I get blank fields again.
I went to the airport today and the TSA told me they have no record of my ever having applied, which I have done - several times. Where's the disconnect? What can I do, and who should I call? TSA says I need to resolve it on the United side, because for whatever reason my information is not populating through to my reservations, though it is in my profile.
Does anyone have any insight into this? Please help!
Last edited by sky74; Oct 22, 2012 at 11:43 pm
Oct 23, 2012, 9:08 am
#1787
Former user name: laundrian
Join Date: Sep 2008
Location: NYC / LA
Programs: Moderator: Traveling with Jewelry, UA GS, Starwood
Posts: 384
Flew out of DFW the other day. They did not have Pre Check at UA, but they offered CLEAR which I think is a jealous step sister.
I love precheck, only had one "denied" from it at ORD. However, I think it was because I booked the flight only 3 hours before departure time.
I am not sure if any of you familiar with Cartier Love bracelet, but I wear one +my watch and the scanner beep every time. So even with PreCheck, I do get a mini patdown. Not as uncomfortable as the regular line's since I assume most TSA agents give PreCheck passengers who wear jewelries a break
I love precheck, only had one "denied" from it at ORD. However, I think it was because I booked the flight only 3 hours before departure time.
I am not sure if any of you familiar with Cartier Love bracelet, but I wear one +my watch and the scanner beep every time. So even with PreCheck, I do get a mini patdown. Not as uncomfortable as the regular line's since I assume most TSA agents give PreCheck passengers who wear jewelries a break
Oct 23, 2012, 9:12 am
#1788
Moderator: Midwest, Las Vegas & Dining Buzz
Join Date: Jun 2001
Location: Chicago, Illinois
Posts: 17,976
Oct 23, 2012, 9:16 am
#1789
Join Date: Jan 2007
Location: WAS
Programs: DL Gold ex DM, Marriott and Hilton Gold
Posts: 235
What do you mean, "the first scanner"? Was your boarding boarding pass scanned a second time? Traditionally, PreCheck lines at hubs are setup so that a contract employee from the airline guards the entrance to the line and scans the first time; then you are directed to a 'bypass' line which gets you straight to the TSA where they then scan your BP. Your post implies that there are two (or more) scans of the boarding pass, yet you indicate that a "TSA agent" did the first scan. Are you sure it was a TSA agent? And was there one scans or two scans. If only one scan (by the TSA), they didn't set it up properly. Also, how long did you have to wait for your boarding pass to be scanned "the first time" when you were in back of the ~15 people? Where was the line guarded?.
There was a TSA agent that scanned everyone from the line, PreCheck and Premiers, then once the line split, there was a TSA agent in each line, one for PreCheck and one for non PreCheck. I was behind ~15 people but it was just a few minutes. Maybe 2-3 mins at most for the first scan. Then I moved to the non PreCheck line and waited about 3-4 minutes for the second TSA agent to check my boarding pass.
Oct 23, 2012, 9:37 am
#1790
Suspended
Join Date: Oct 2012
Location: LAX
Programs: UA1K, HH Gold, Marriott Gold
Posts: 212
I don't think this will be a huge issue. First, I've heard from a TSA agent that there's a pretty long wait-list for the program so they're evidently metering people in. Second, I would imagine that the pre-check line will still be pretty fast even with high enrollment. It's the shoes off, laptop out, liquids out, belt off, wallet out, watch off thing that makes security take forever. Lines moved much faster than that back in the days before all those requirements (when it was just a metal detector/bag scan).
Oct 23, 2012, 9:42 am
#1791
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
Second, I would imagine that the pre-check line will still be pretty fast even with high enrollment. It's the shoes off, laptop out, liquids out, belt off, wallet out, watch off thing that makes security take forever. Lines moved much faster than that back in the days before all those requirements (when it was just a metal detector/bag scan).
Oct 23, 2012, 9:56 am
#1792
Join Date: Oct 2011
Location: ORD
Programs: UA Gold, Avis President's Club, IHG Platinum
Posts: 286
Breezed right through ORD PreCheck yesterday morning. There was one other guy in front of. The Premier line looked like it was going to take at least 15 minutes to get through.
Oct 23, 2012, 10:04 am
#1793
Join Date: Jul 2007
Location: LAS
Programs: UA 1MM, Marriott Lifetime Plat, Southwest A-List Preferred
Posts: 2,846
Had my first PreCheck success at DCA on Sunday...the following morning didn't get the three beeps at ORD while on my way to SFO.
Wish I knew the formula for this...
Wish I knew the formula for this...
Oct 23, 2012, 10:45 am
#1794
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,170
Future of Pre
I saw it at ATL this AM...seemed like 1/2 the airport was in the Pre line (ok, only about 50 deep). I wasn't eligible for my flight, but it didn't take me that much longer than the Pre line.
Oct 23, 2012, 11:13 am
#1795
Join Date: Dec 2008
Location: CLE
Programs: UA Platinum, Starbucks Gold, PF Chang's Warrior, Wine Century 100
Posts: 1,105
There were quite a few in the DCA pre-check line last Thursday afternoon. Probably 20 people. However, the regular kettles snake line was packed full and backed up into the hallway to where the "25 minute wait from here" sign was. 
Oct 23, 2012, 11:23 am
#1797
FlyerTalk Evangelist
Join Date: Sep 2008
Location: Jersey Shore/YYZ
Programs: UA 1K, Marriott Plat, Hilton Diamond, Hertz PC
Posts: 12,521
Did the EWR Terminal C pre-check Saturday night. Myself in the line only - four TSA employees waiting for me.
Oct 23, 2012, 11:57 am
#1798
Join Date: Dec 2005
Location: Kirkland, WA
Programs: AS 75K,UA Gold 1.6MM, Hilton Dia, Marriott LT Plat, Hyatt Glb, Natl Exec, Hertz 5*
Posts: 3,657
I am still trying to figure out which is Checkpoint 3. I haven't been able to find any maps online that tell you. Is that the one behind the Alaska check-in or the one that drops you off into the central concourse area with the food court?
And is the elite/Pre-check line entrance on the right side (where the elite line has been), center, or on the left side (where the crew entrance is)?
And is the elite/Pre-check line entrance on the right side (where the elite line has been), center, or on the left side (where the crew entrance is)?
Oct 23, 2012, 12:14 pm
#1799
Join Date: Aug 2010
Location: Morris County, NJ
Programs: UA 1K/*G, Avis Pres, Marriott Plat
Posts: 2,305
I am still trying to figure out which is Checkpoint 3. I haven't been able to find any maps online that tell you. Is that the one behind the Alaska check-in or the one that drops you off into the central concourse area with the food court?
And is the elite/Pre-check line entrance on the right side (where the elite line has been), center, or on the left side (where the crew entrance is)?
And is the elite/Pre-check line entrance on the right side (where the elite line has been), center, or on the left side (where the crew entrance is)?
http://www.united.com/web/en-US/cont.../maps/ewr.aspx
Oct 23, 2012, 12:29 pm
#1800
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
All the way to the left. Closest to gates 120-139.
http://www.united.com/web/en-US/cont.../maps/ewr.aspx
http://www.united.com/web/en-US/cont.../maps/ewr.aspx
I didn't answer the previous post because I haven't been there yet, but based on my readings in the AS forum as well as familiarity with the SEA airport, I'd strongly suspect it's the central one (the one that dumps you out into the central food court).