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Consolidated "United Club Access Questions" Thread [ARCHIVE]

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Old Dec 7, 2014, 12:30 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
This is an archive of older posts, the active thread is Consolidated "United Club Access Questions" Thread

United operates United Clubs in the USA and many international locations -- see United Club and Other United Lounges for a detailed list.

UA's partners and the Star Alliance operates lounges in some of the same airports and many others. See the *A Lounge Finder and *A Lounge Access Policies . Additionally, some airports have "contract" lounges, admission is airport dependent.

United also operates International Global First Lounges and Arrival Lounges. These lounges have different access policy, see the linked threads for more.

To have access to the UCs, you will need to fit into one of the following
  • Be a UC member -- either directly purchased or combined with a credit card (such as Chase MP Club card)
    * UC members can have 2 guests or guest their spouse and dependent children under 21 years - Note at non-UA *A lounges UC members are allowed only 1 guest.
    * The actual UC membership card @ UCs is generally not required if you have a UA BP -- since the UC membership is tied to the MP account
    * Same day BP on ANY airline (arriving or departing)
    * Spousal memberships are available as an extra cost option
  • Be traveling as *G member (see UA *G on domestic-only itinerary limitation) with departing *A BP showing your status while in any cabin
    * Can guest 1 traveler with a departing *A BP.
    * UA *G cannot access domestic UCs unless traveling on a *A international itin (within 24 hours - can be different PNR)
    * If non-UA *G but crediting to UA MP, you will need to present your non-UA *G card. There have been some reports of refused entry -- agents claiming you have to be crediting to the same program as you are requesting entry
  • Be departing that airport in *A International Business or International First (with BP)
    * International First passengers can guest 1 traveler with a departing *A BP. No guests for International Business.
    * UA has an expanded access policy that those traveling same day International Business or International First on UA operated flights can access UCs at any same day connecting airport
  • Premium transcontinental non-stop (EWR-SFO/LAX & BOS-SFO) business class traveler
    * Limited to origin and destination airports of the premium transcontinental flight -- does not include connecting cities
    * No guests
  • Have or purchase a UC one-time access pass
    * No guests
  • Have Amtrak Select Plus or Select Executive status.
    * 1 guest
    * Same day BP on ANY airline (arriving or departing)

When BP/ticket is required, it can be either a paid or award ticket.


United Club T&Cs

Common questions
Children -- Are they counted as a guest?
Anyone with an individual ticket is counted as a guest. Lap children (below 2 years of age) are not counted as a guest. UC members can guest their dependent family at UCs (but this will not work at other *A lounges).

Is Canada, Mexico, Caribbean, Puerto Rico (San Juan), .... international for UC access?
Yes
Travel to or from Canada, the Caribbean, Central America, Guam and Mexico are considered international itineraries for the purposes of United Club access.
What about Domestic First Class?
Domestic First Class is not provided with UC access. Unless you qualify based on some other reason, there is no access for paid or award domestic FC.

Can my guest stay if I leave the lounge?
Strictly speaking, no. Guests only have access when the sponsor is in the lounge. You have "responsibility" for the guest when they are in the lounge. Realistically, however, there is usually no problem with leaving a guest behind.

Can access to the UC be further restricted?
UA reserves the right to limit access including the number of guests at times of crowding.

Can I bring food into the UC?
Strictly speaking no. There may be local health & safety codes against this.

Can I guest 3 co-workers by using multiple access methods? Such as 2 via UC membership and 1 as *G international?
No -- you cannot stack access methods.

Can I access the UC on arrival and no forward *A travel or if departing on a non-*A carrier?
Maybe if UC member or UA *G on international itinerary or arriving on UC operated Polaris cabin itinarary (Alsoyou qill need to able to access to the UC location)
Starting 18 Aug 2016: United Club Access (including members) Only w/ Same-Day BP


Partner lounges
Access / reviews for TK's IAD *A lounge
Consolidated "Access to Lufthansa Lounge at IAD" Thread [2014 forward]
Best IAD Lounge
Lufthansa Lounge Access in DTW/Detroit
Accessing the *A Lounge at LAX/TBIT as a UA flyer
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Consolidated "United Club Access Questions" Thread [ARCHIVE]

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Old Feb 7, 2015, 11:04 am
  #1516  
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I got my *G through United. If I am flying in BF on a UA INTL flight, if the airport has both a UC and *G club, must I go to the UC? Or is the *G club also available to me? I found something on the *A site that seem to indicate that I could only have access to the UC in this situation.
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Old Feb 7, 2015, 12:05 pm
  #1517  
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Originally Posted by TomMM
I got my *G through United. If I am flying in BF on a UA INTL flight, if the airport has both a UC and *G club, must I go to the UC? Or is the *G club also available to me? I found something on the *A site that seem to indicate that I could only have access to the UC in this situation.
You certainly are entitled to *A (Star Alliance, not Star G) lounge if you can get to it.
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Old Feb 7, 2015, 12:10 pm
  #1518  
 
Join Date: Aug 2011
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Originally Posted by IAH-OIL-TRASH
You certainly are entitled to *A (Star Alliance, not Star G) lounge if you can get to it.
There are some contexts where it makes sense to talk about a *G lounge because the carrier provides access to different lounges for *Gs vs premium cabin travelers. LH is an example.

Originally Posted by TomMM
I got my *G through United. If I am flying in BF on a UA INTL flight, if the airport has both a UC and *G club, must I go to the UC? Or is the *G club also available to me? I found something on the *A site that seem to indicate that I could only have access to the UC in this situation.
Can you paste in the confusing language from *A?
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Old Feb 7, 2015, 12:23 pm
  #1519  
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Originally Posted by IAH-OIL-TRASH
You certainly are entitled to *A (Star Alliance, not Star G) lounge if you can get to it.
A Star Alliance lounge vs a Star Alliance Gold lounge is also an important distinction, which some people us *A vs *G as shorthand for.
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Old Feb 7, 2015, 1:45 pm
  #1520  
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Originally Posted by mduell
A Star Alliance lounge vs a Star Alliance Gold lounge is also an important distinction, which some people us *A vs *G as shorthand for.
Absolutely. Just try to get into the SilverKris lounge at SIN as a *G without a J boarding pass. *A lounge does not necessarily equal *G lounge.
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Old Feb 7, 2015, 2:21 pm
  #1521  
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Originally Posted by mgcsinc
There are some contexts where it makes sense to talk about a *G lounge because the carrier provides access to different lounges for *Gs vs premium cabin travelers. LH is an example.



Can you paste in the confusing language from *A?
The last item is what confused me but after rereading it I see that I mis-interpeted it.

Star Alliance Gold Customers Travelling in Any Class
Customers have access to any Star Alliance member carriers' owned lounges with the Star Alliance Gold logo at the entrance.
Customer must present proof of Star Alliance Gold level status via a valid frequent flyer program Star Alliance Gold level card or other valid indication of Star Alliance Gold level status
Customer must also present a boarding pass for travel on a Star Alliance flight departing from the local airport
Customer is entitled to one guest
United Star Alliance Gold customers may only access the United Clubs within the U.S. when travelling in conjunction with a Star Alliance international flight.
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Old Feb 10, 2015, 10:36 pm
  #1522  
 
Join Date: Feb 2013
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New Gold status flying international

Hello all,

I became Gold this year and am flying to London on Thursday. I was told by a co-worker that I can go to the UA first class lounger in Newark even though I have an economy ticket as I am on a UA intl flight. Can anyone tell me is this is true? I would hate to go only to be turned away with wrong information. Thanks in advance
Mel Grant is offline  
Old Feb 10, 2015, 10:38 pm
  #1523  
 
Join Date: Mar 2014
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Programs: UA 1K, VA Platinum
Posts: 1,199
You can use the UA lounge (United Club) with Gold on an international economy ticket, but not the UA Global First Lounge.
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Old Feb 10, 2015, 10:40 pm
  #1524  
 
Join Date: Feb 2007
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You should have access to the United Club in EWR, because you are Gold with a same day international flight departure.
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Old Feb 10, 2015, 10:44 pm
  #1525  
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Originally Posted by Mel Grant
.... I became Gold this year and am flying to London on Thursday. I was told by a co-worker that I can go to the UA first class lounger in Newark even though I have an economy ticket as I am on a UA intl flight. Can anyone tell me is this is true? ....
It is true and the return you can access the UC in LHR. Additionally you can access any other available *A business lounge if departure in UA or *A international flight when you are UA Gold.
WineCountryUA is offline  
Old Feb 11, 2015, 8:35 pm
  #1526  
 
Join Date: Feb 2013
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thank you all for your kind replies! I will try this out in the morning!!
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Old Feb 13, 2015, 8:52 pm
  #1527  
 
Join Date: May 2012
Location: Madison wi
Programs: Ua, ba, delta
Posts: 36
Use United club card when flying AA?

we are flying AA thru HNL with a 5 hr layover.
We have United Club cards.
Can we use them w/o flying United?
Simple question.
Thanks.
Jimhoelzel is offline  
Old Feb 13, 2015, 9:17 pm
  #1528  
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Sorry - I'm not very familiar with United and its instruments.

What exactly are you trying to use? Are these United lounge passes? Or are you referring to a credit card? And what are you trying to access? The AA/JL lounge? Or United lounge?
JY1024 is offline  
Old Feb 13, 2015, 9:19 pm
  #1529  
 
Join Date: Apr 2006
Location: BOS
Posts: 3,534
If you have a United Club membership you can simply present your membership card and an ID (driver's license, passport, etc.) to access the club. You do not have to be flying on UA or a *A carrier.

The United Club is in a different part of the airport than the AA flights but it's all connected behind the checkpoint.

https://www.united.com/web/en-Us/Con...ge/access.aspx
Lurker1999 is offline  
Old Feb 13, 2015, 9:42 pm
  #1530  
 
Join Date: Feb 2013
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Yes. I've done this in MSP while flying Delta.
highops is offline  


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