Starting 18 Aug 2016: United Club Access (including members) Only w/ Same-Day BP
May 7, 18, 2:13 am - Wikipost
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Email from United sent to United MP Club Cardmembers 18 Aug 2015
Update about United Club access
Dear XXXXX, We've been working on a variety of improvements to our United ClubSM program. To provide a more productive and relaxing experience, we're investing more than $100 million in renovating existing locations and building new spaces with expanded seating areas, more power outlets and upgraded Wi-Fi. We're also investing in a brand new complimentary food menu that you can now find at our hub locations across the U.S. and will be available soon at the rest of our locations. To maintain and further improve the United Club experience, we're announcing the following change to our program: ■ Effective August 18, 2016, a same-day boarding pass for all United Club customers, including members, will be required for United Club access. United Club membership is a benefit of your United MileagePlus® Club Card. With a United Club membership, you can still bring your spouse and children under 21, or up to two guests, into any United Club location. Thank you for being a United MileagePlus® Club Cardmember, and we look forward to creating an even more comfortable and premium United Club experience for you. Learn More
Originally Posted by MatthewLAX
I noticed this at JFK (that's ironic...) yesterday--
 Someone else noted the sign at LGA in the United Club Access Thread ....
Originally Posted by UA Insider
Hi everyone, some answers for you on this new policy:
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Aug 13, 15, 9:57 am
#1
Original Poster
Join Date: Jun 2011
Location: USA
Programs: UA Global Services, TSA Pre✓, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 889
Starting 18 Aug 2016: United Club Access (including members) Only w/ Same-Day BP
I was just in the LGA United Club and there was a sign at reception that said from August 18, the Club could only be accessed by people with boarding passes for a same day flight. Is that a universal policy or just at LGA? Anyone know why they are making that change?
Aug 13, 15, 10:03 am
#2
Join Date: Mar 2005
Location: BOS and any place close to a lav
Programs: UA 1.6MM
Posts: 5,415
Originally Posted by BA_Jfan
I was just in the LGA United Club and there was a sign at reception that said from August 18, the Club could only be accessed by people with boarding passes for a same day flight. Is that a universal policy or just at LGA? Anyone know why they are making that change?
Aug 13, 15, 10:11 am
#3
Join Date: Oct 2012
Posts: 73
Originally Posted by warreng24
That goes against the current policy. If this is implemented system-wide, I guess that'll be the end of the gate pass to use the club.
Aug 13, 15, 10:17 am
#4
Join Date: May 2001
Location: Portland, OR, USA
Programs: UA 1K 3 Million/ex-many year GS, AA PLT/2 Mil, AS MVPG, HH Dia, Starwood Life Plat, Hertz PC
Posts: 1,399
The T&Cs say:
So it would have to be under a "reserves the right" event rather than a general case.
A valid United Club membership card or one-time pass and a government-issued photo ID (such as a driver's license, passport or military ID) are required.
Membership cards are nontransferable and may not be loaned to others. United representatives will confiscate membership cards that are expired or presented by anyone other than the member.
United Club members may bring their spouse and dependent children under 21, or up to two guests, into any United Club location. Members must accompany their family and guests during their United Club visit.
A one-time pass admits one person, with no guest privileges.
United reserves the right to limit club access to members traveling on same-day tickets.
United reserves the right to limit access for one-time pass users during high-traffic times when United Club locations are at or near capacity.
Membership cards are nontransferable and may not be loaned to others. United representatives will confiscate membership cards that are expired or presented by anyone other than the member.
United Club members may bring their spouse and dependent children under 21, or up to two guests, into any United Club location. Members must accompany their family and guests during their United Club visit.
A one-time pass admits one person, with no guest privileges.
United reserves the right to limit club access to members traveling on same-day tickets.
United reserves the right to limit access for one-time pass users during high-traffic times when United Club locations are at or near capacity.
Aug 14, 15, 2:32 pm
#5
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 24,855
Starting in 2016: United Club Access Only for Same-Day Travel
I noticed this at JFK (that's ironic...) yesterday--
Someone else noted the sign at LGA in the United Club Access Thread and I thought this merited its own thread.
Currently, members only need to show their card (and sometimes ID), but no boarding pass is necessary. This change, if the signs are accurate, will effect even members. So here are my questions to UA (hoping UAInsider will chime in)--
1. What about meetings/conference rooms? Will gate passes still be issued?
2. What about access after a redeye flight? Will this qualify as a "same-day" BP?
We see that the clubs are crowded and I think we can agree the culprit is the one-time passes from Chase. Is the solution really to further dilute member benefits rather than, say, restrict Explorer card holders to one pass per year instead of two?
Someone else noted the sign at LGA in the United Club Access Thread and I thought this merited its own thread.
Currently, members only need to show their card (and sometimes ID), but no boarding pass is necessary. This change, if the signs are accurate, will effect even members. So here are my questions to UA (hoping UAInsider will chime in)--
1. What about meetings/conference rooms? Will gate passes still be issued?
2. What about access after a redeye flight? Will this qualify as a "same-day" BP?
We see that the clubs are crowded and I think we can agree the culprit is the one-time passes from Chase. Is the solution really to further dilute member benefits rather than, say, restrict Explorer card holders to one pass per year instead of two?
Aug 14, 15, 2:34 pm
#6
FlyerTalk Evangelist
Join Date: Nov 2004
Location: ORD
Programs: UA 1K
Posts: 16,334
Originally Posted by MatthewLAX
I noticed this at JFK (that's ironic...) yesterday--
Someone else noted the sign at LGA in the United Club Access Thread and I thought this merited its own thread.
Currently, members only need to show their card (and sometimes ID), but no boarding pass is necessary. This change, if the signs are accurate, will effect even members. So here are my questions to UA (hoping UAInsider will chime in)--
1. What about meetings/conference rooms? Will gate passes still be issued?
2. What about access after a redeye flight? Will this qualify as a "same-day" BP?
We see that the clubs are crowded and I think we can agree the culprit is the one-time passes from Chase. Is the solution really to further dilute member benefits rather than, say, restrict Explorer card holders to one pass per year instead of two?
Someone else noted the sign at LGA in the United Club Access Thread and I thought this merited its own thread.
Currently, members only need to show their card (and sometimes ID), but no boarding pass is necessary. This change, if the signs are accurate, will effect even members. So here are my questions to UA (hoping UAInsider will chime in)--
1. What about meetings/conference rooms? Will gate passes still be issued?
2. What about access after a redeye flight? Will this qualify as a "same-day" BP?
We see that the clubs are crowded and I think we can agree the culprit is the one-time passes from Chase. Is the solution really to further dilute member benefits rather than, say, restrict Explorer card holders to one pass per year instead of two?
2. No clue.
Aug 14, 15, 2:40 pm
#8
Join Date: Feb 2009
Location: Los Angeles, CA
Programs: UA Premier Silver, Starwood Gold, Plat AE, CO PP MC, Marriott Rewards Plat, Virgin Elevate Gold
Posts: 1,138
Hmmmm....i dont like this.
that said, i've only ever been in United Club once when i wasnt actually flying
A friend had a long layover at LAX so i met him and hosted him in the Club (I am a member)
I am wondering if they will grandfather in existing members?
that said, i've only ever been in United Club once when i wasnt actually flying
A friend had a long layover at LAX so i met him and hosted him in the Club (I am a member)
I am wondering if they will grandfather in existing members?
Aug 14, 15, 2:49 pm
#9
Join Date: Jan 2005
Location: New York, NY
Programs: UA, AA, DL, Hertz, Avis, National, Hyatt, Hilton, SPG, Marriott
Posts: 7,530
I wonder how many pax are actually using the clubs while NOT traveling with a same-day boarding pass? Obviously, there cannot be UA-specificity as to the carrier of the BP, given that OAL *G on same-day international tickets have access per Star Alliance rules. Are they trying to curtail UC members from using the Clubs when on other airlines? Or is it same-day pass users (buyers?) flying OAL?
It's a curious move and I don't like it. I agree that the one-day pass issue needs to be better-managed (perhaps making the passes electronic?).
It's a curious move and I don't like it. I agree that the one-day pass issue needs to be better-managed (perhaps making the passes electronic?).
Aug 14, 15, 2:51 pm
#10
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Plat Premier (+AMB); Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 7,597
Interesting that the sign indicates "same day boarding pass", which would seem to be on any airline, not just United (or *A).
Is this a reaction to those stupid internet stories about a couple of people using airline clubs as regular bars?
Is this a reaction to those stupid internet stories about a couple of people using airline clubs as regular bars?
Aug 14, 15, 2:54 pm
#12
Join Date: Jul 2005
Location: ORD-LAS
Programs: UA MM 1K, Hyatt Globalist, Marriott Titanium Elite
Posts: 4,377
Maybe this is only for stations with Clubs outside of security?
When I did have membership, I would land at my destination, pick up some coffee and go on my way home. Would I no longer have access after landing? I guess I would.
When I did have membership, I would land at my destination, pick up some coffee and go on my way home. Would I no longer have access after landing? I guess I would.
Aug 14, 15, 2:56 pm
#13
Join Date: Jun 2007
Location: Washington, DC
Programs: United 1K (3MM) and RCC, elite levels for most hotel and car programs
Posts: 273
I have done meets in United Clubs when I am not flying -- not often, but has been convenient that my guys did not have to exit security when there was a real reason for face to face meeting -- signing some papers and confidential briefings.
As a lifetime club member ... I would say that United has moral if not legal obstacles to denying me this use.
As a lifetime club member ... I would say that United has moral if not legal obstacles to denying me this use.
Aug 14, 15, 2:59 pm
#14
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Join Date: Sep 2002
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I too would like further clarification - same day boarding pass on which airline? What about post red-eye arrivals? Looks like either poor communication or yet another poorly thought out change we "will like".
While I am all for reducing overcrowding in the lounge, the target should be pass holders and buyers, not paid members. Having said that, it would take far less energy and angst for folks to just buy a refundable ticket when access is needed, then refund the ticket once inside the club....which is what almost everyone does now anyway when needing to go to a club on a nonflight day for meet/greet or other reasons.
While I am all for reducing overcrowding in the lounge, the target should be pass holders and buyers, not paid members. Having said that, it would take far less energy and angst for folks to just buy a refundable ticket when access is needed, then refund the ticket once inside the club....which is what almost everyone does now anyway when needing to go to a club on a nonflight day for meet/greet or other reasons.
Aug 14, 15, 3:06 pm
#15
Join Date: May 2011
Posts: 5,783
Originally Posted by LASUA1K
Maybe this is only for stations with Clubs outside of security?
When I did have membership, I would land at my destination, pick up some coffee and go on my way home. Would I no longer have access after landing? I guess I would.
When I did have membership, I would land at my destination, pick up some coffee and go on my way home. Would I no longer have access after landing? I guess I would.
