United iPhone/iPad App-Questions, Answers, Bugs and etc [CONSOLIDATED]

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Aug 2, 2018, 9:53 am

#1066

sgfood

Join Date: Oct 2010

Location: LAX

Programs: UA 1k MM, HHonors Diamond

Posts: 256

Happened to me yesterday and 1k told me the easy solution, no need to delete cookies. Go to www.united.com/en/us Log in on the right, your regular data will show. That's it. Your old bookmark will go to the new site.

Last edited by sgfood; Aug 2, 2018 at 10:43 am Reason: addition

Aug 2, 2018, 10:41 am

#1067

1KChinito

Join Date: Jul 2003

Location: SFO

Programs: COdbaUA Platinum 2MM

Posts: 5,532

Quote:

Originally Posted by sgfood

Happened to me yesterday and 1k told me the easy solution. Go to www.united.com/en/us Log in on the right, your regular data will show. That's it. Your old bookmark will go to the new site.

Clear UAL cookies first, then https://www.united.com/ual/en/us/ to log into old website.

Aug 2, 2018, 10:46 am

#1068

sgfood

Join Date: Oct 2010

Location: LAX

Programs: UA 1k MM, HHonors Diamond

Posts: 256

Quote:

Originally Posted by 1KChinito

Clear UAL cookies first, then https://www.united.com/ual/en/us/ to log into old website.

Just edited my post. No need to clear cookies and leave out 'ual' .

Aug 9, 2018, 4:24 pm

#1069

RobOnLI

FlyerTalk Evangelist

Join Date: Oct 2003

Location: Floating around

Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT

Posts: 10,345

App won't show flight status under "My Flights" for through flights.

I'm booked West Coast to East Coast via DEN. Flight number is the same but the equipment is a swap in DEN. The "My Flights" under flight status shows me as having no upcoming flights.

I have to manually type in the flight number and select each individual flight segment to see the flight status that I want.

-RM

Aug 10, 2018, 8:58 am

#1070

Say Vandelay

Join Date: Jul 2009

Location: WAS

Programs: UA Silver, Marriott Gold, IHG Silver, Hilton Silver, Hertz PC, National Exec Elite, Avis PC

Posts: 1,295

For a few seconds when I first relogged into the app yesterday, which I also have to do regularly with iOS beta, it said my next reservation on the drop down was for CLE (it isn't). When you open the reservation it was fine and then the drop down get corrected. Today when I logged in the reservation was gone. It is also awkward trying to hit the sign in button with the keyboard open on iPhone X.

Aug 26, 2018, 11:27 pm

#1071

br2k

Join Date: Jul 2012

Posts: 1,319

Recent attempts to change reservations or book tickets through the app (iOS) open mobile website in a built-in web browser. Much less convenient than a built-in change or booking flow that was in the app previously.

Is this a new app design? Something I am doing?

Sep 12, 2018, 4:23 am

#1072

Flying Machine

Join Date: Apr 2009

Location: LAX

Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club

Posts: 6,852

Notifications

I'm having an issue with my app. On my iPhone when I look at the United app I'll see the little red number one, however when I press on the United logo no message appears. However, when I first turn on the phone the little message bar pops up but I can't read it because it only stays there for a split second and I don't know how to find it again. Hope I'm explaining this well and curious if any others are having the same issue. Thanks in advance

Sep 12, 2018, 5:37 am

#1073

prometa

Join Date: Jan 2016

Posts: 622

Quote:

Originally Posted by Flying Machine

swipe down from the top of the screen on any app to bring up the systemwide notification history. Can you see the alert there? Have you taken any flights recently? My app shows the red “1” once I get a boarding alert, and then the 1 persists for quite a while after the flight with no obvious way to see the alert in the app or clear the 1.

Sep 12, 2018, 5:49 am

#1074

Flying Machine

Join Date: Apr 2009

Location: LAX

Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club

Posts: 6,852

Quote:

Originally Posted by prometa

Yes, that's the funny thing. When I swipe down from the top nothing appears however a pop up bar comes up for a second when I first look at the app and disappears like within two seconds and I can't even read the bar, I flew yesterday had several alerts, and when I swipe down now there's no notification history as well and any of the alerts I was unable to read. Thanks in advance

Sep 16, 2018, 4:47 am

#1075

thomas199023

Join Date: Nov 2008

Location: Utrecht, the Netherlands

Programs: Marriott LTP, Hilton Gold, ITA Elite+, Cathay S, Singapore S, Hertz PC, Avis PC

Posts: 3,152

My mobile boarding Pass had a green/blue color. Never seen this before. Any clue why?

Its ams-Iah-sfo

They replied on twitter:

Quote:

Hi, Thomas. We are currently working on improving our boarding process. With this comes a change with how mobile boarding passes are displayed. A color is associated with each boarding group to make it easier for our passengers to know what group they're in. ^AD

Last edited by WineCountryUA; Sep 16, 2018 at 12:05 pm Reason: merged update / consecutive posts by same member

Sep 28, 2018, 9:30 pm

#1076

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,857

A large subdiscussion has been moved to iPhone IOS12 with UA app issue - will not stay logged on!!

WineCountryUA
UA coModerator

Oct 9, 2018, 8:24 am

#1077

DCLoppy

Join Date: Nov 2006

Location: DCA

Programs: UA MM, Marriott Gold

Posts: 33

Here is my situation - purchased flight this morning, then used iPhone to check in - went very smoothly as usual, even got a instant upgrade. At the end however, only an option to have boarding pass emailed to me ? No mobile pass anywhere. Tried to check in again - same result ?

Not a crisis for sure, just curious what might have happened.?