United iPhone/iPad App-Questions, Answers, Bugs and etc [CONSOLIDATED]
Nov 27, 2017, 6:22 pm
#1006
Join Date: Apr 2014
Programs: DL Gold, UA nothing (ex-GS), Marriott lifetime Plat, Hyatt Globalist
Posts: 920
I had my son on an award ticket last night. I used the more options tab on the face plate of the reservation.. you will then be brought to your reservation, then look down for the tab..take another flight..he had many options with a zero dollar change. He is a platinum as well however I booked the ticket from my account. So yes, changing flights on awards do work
Dec 14, 2017, 1:11 pm
#1007
Join Date: Jun 2017
Location: SEA/NYC/IAD
Programs: UA 1K, Marriott Titanium, Hyatt Explorist
Posts: 1,928
So my flight was delayed -- apparently that invalidates the (Apple) Wallet boarding pass as well. Is that supposed to happen? I mean, I can still pull up the boarding pass in the United app, but the option to add to Wallet is gone.
Dec 19, 2017, 1:41 pm
#1008
Join Date: Dec 2017
Posts: 8
App update - changing award flights
I posted this in the Android thread. But the same update was seemingly rolled out to iOS (judging from the changelog). Any of you iOS folks actually try this?
Is there a way to report bugs that UA actually pays attention to? I assume UA would want to fix this one. This is quite a nasty bug - even if it doesn't actually charge the credit card in the end, it seems to get a charge authorization, tying up many thousands of dollars of credit until it falls off.
Is there a way to report bugs that UA actually pays attention to? I assume UA would want to fix this one. This is quite a nasty bug - even if it doesn't actually charge the credit card in the end, it seems to get a charge authorization, tying up many thousands of dollars of credit until it falls off.
There was an app update Dec 14 that enables the ability to change award reservations. So I tried changing a 12.5k award to one that would require 25k miles. The screen showed the proper amounts, but got an error that my credit card was denied. United tried to bill my card for 12,500 DOLLARS, instead of deducting that number of miles! I got an alert from my credit card about the attempted charge which they suspected was fraud.
Anyone else try changing an award? This was on Android but I suspect iOS may behave the same.
Anyone else try changing an award? This was on Android but I suspect iOS may behave the same.
Dec 19, 2017, 2:00 pm
#1009
Join Date: Dec 2008
Location: CLE
Programs: UA Platinum, Starbucks Gold, PF Chang's Warrior, Wine Century 100
Posts: 1,105
Dec 19, 2017, 2:02 pm
#1010
Join Date: Dec 2015
Location: ORD
Programs: UA 1K, Marriott Ambassador, AA Platinum, Avis Pres Club, Hertz Pres Circle
Posts: 564
Dec 20, 2017, 8:10 am
#1011
Join Date: Jul 2009
Location: WAS
Programs: UA Silver, Marriott Gold, IHG Silver, Hilton Silver, Hertz PC, National Exec Elite, Avis PC
Posts: 1,295
Small thing. On the iPhone X, in the seat map, open F seats are depicted in orange as the size of economy seats, not the larger squares.
Dec 20, 2017, 8:38 am
#1012
Join Date: Dec 2015
Location: ORD
Programs: UA 1K, Marriott Ambassador, AA Platinum, Avis Pres Club, Hertz Pres Circle
Posts: 564
[QUOTE=Say Vandelay;29197091]Small thing. On the iPhone X, in the seat map, open F seats are depicted in orange as the size of economy seats, not the larger squares.
[/QUOTESaw that as well. Also on X I see this...
Dec 20, 2017, 8:56 am
#1013
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
I noticed that yesterday on my iPhone 6. I know I had an APP update this past weekend.. Other than that I haven't navigated all the much this week.. Happy Holidays! and Safe Travels
Jan 11, 2018, 10:58 am
#1014
FlyerTalk Evangelist
Join Date: Oct 2003
Location: Floating around
Programs: UA 1K (1MM), DL Gold (1MM), Marriott LTT
Posts: 10,345
I think this is the right thread but not sure.
Lately the iOS app has been removing reservations from the app whenever I board the last flight of the reservation. If I'm flying east coast - ORD - west coast, as soon as I board ORD to the west coast the reservation is gone. This is particularly annoying when you are trying to use the "Track Bags (beta)" feature. If the reservation no longer appears in the app then the Track Bags feature doesn't know about the current reservation and it won't appear on the list of reservations to track your bags.
Please fix this United. There's no reason to remove a reservation from the app once you board the remaining flight. It should remain for 24 hours like it used to.
Thanks,
RM
Lately the iOS app has been removing reservations from the app whenever I board the last flight of the reservation. If I'm flying east coast - ORD - west coast, as soon as I board ORD to the west coast the reservation is gone. This is particularly annoying when you are trying to use the "Track Bags (beta)" feature. If the reservation no longer appears in the app then the Track Bags feature doesn't know about the current reservation and it won't appear on the list of reservations to track your bags.
Please fix this United. There's no reason to remove a reservation from the app once you board the remaining flight. It should remain for 24 hours like it used to.
Thanks,
RM
Mar 3, 2018, 11:26 pm
#1016
Join Date: Nov 2006
Location: Left Coast
Programs: UA 1K & 1MM, HH Diamond, Marriott/SPG Gold (UA comp)
Posts: 1,354
iPhone 6 - app won't allow booking of family member awards
I have always booked award tix for my family with the app. It is much faster than .bomb. But I can no longer select a saved family member, or add a new one. I can only book tix for myself now. This is new in the past few weeks. I updated the app, logged out, and still no go.
There was a nifty glitch in the system that is now gone because of this...
I tried web support, but they do not know anything about apps.
There was a nifty glitch in the system that is now gone because of this...
I tried web support, but they do not know anything about apps.
Mar 4, 2018, 1:23 am
#1018
Join Date: Aug 2011
Location: IAH / HOU
Programs: UA GS, DL-Plat, Hilton Gold, IHG Platinum, Hyatt Somethingist, Marriott Titanium Lifetime
Posts: 2,853
I have always booked award tix for my family with the app. It is much faster than .bomb. But I can no longer select a saved family member, or add a new one. I can only book tix for myself now. This is new in the past few weeks. I updated the app, logged out, and still no go.
There was a nifty glitch in the system that is now gone because of this...
I tried web support, but they do not know anything about apps.
There was a nifty glitch in the system that is now gone because of this...
I tried web support, but they do not know anything about apps.
Mar 13, 2018, 10:55 pm
#1019
Join Date: Nov 2006
Location: Left Coast
Programs: UA 1K & 1MM, HH Diamond, Marriott/SPG Gold (UA comp)
Posts: 1,354
I found out the issue. Prior to the app update, one could simply select from a list of previously-booked travelers. Now, the default is the account holder/app user and that person has a box checked. One must now uncheck the box then check the desired traveler. This then restarts the process of offering extras like E+, checked bags, etc AND RE-ASKS SEAT SELECTION. Dang.
Apr 3, 2018, 8:01 am
#1020
Join Date: Nov 2015
Posts: 120
This is not a bug, but more of an app question. I am moving and my new airport is going to be NPL which is supported by the UA desktop site, but is not supported by the mobile browser or app. UA does not fly into NPL, but NZ does and UA does sell tickets from NPL on the desktop site. Is there anyway to get around this with the app or will I have to book through the desktop site?