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United iPhone/iPad App-Questions, Answers, Bugs and etc [CONSOLIDATED]

United iPhone/iPad App-Questions, Answers, Bugs and etc [CONSOLIDATED]

Old Nov 24, 2023, 8:32 pm
  #1171  
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Join Date: Aug 2015
Posts: 11,292
Originally Posted by WheelsUpGal
Can’t seem to see an option to add my Boarding Pass to my Apple Wallet. Is this no longer an option? I swear I did it for my September trip. TIA
You now need to swipe up to find the add to wallet link.

cross-refs:
https://www.flyertalk.com/forum/35713189-post1098.html
https://www.flyertalk.com/forum/35754626-post1107.html
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Old Nov 24, 2023, 9:23 pm
  #1172  
 
Join Date: Jul 2016
Programs: United, Southwest
Posts: 546
Appreciate the help! Still no luck. The boarding pass lights up like a Christmas tree but tried dragging up. Down. Left. Right. No luck. Bugs me! iOS 16. Maybe thats the problem. Oh well. I like paper boarding passes anyway. Thanks for trying!
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Old Nov 25, 2023, 10:00 am
  #1173  
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Originally Posted by WheelsUpGal
Appreciate the help! Still no luck. The boarding pass lights up like a Christmas tree but tried dragging up. Down. Left. Right. No luck. Bugs me! iOS 16. Maybe that’s the problem. Oh well. I like paper boarding passes anyway. Thanks for trying!
It is hidden in the tab below. You have to swipe up on the gray bar (I added a red line pointing to it).

Last edited by fumje; Nov 27, 2023 at 8:34 am
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Old Nov 25, 2023, 11:14 am
  #1174  
 
Join Date: Jul 2016
Programs: United, Southwest
Posts: 546
Fumje - thanks SO very much for this illustration . . unfortunately I don' thave that gray bar below the pass . . .
Despite showing TRAVEL READY on the app - it does not show up on this boarding pass.
Boarding pass is surrounded by a green line - maybe it's the iOS equivalent of SSSS?
And I didn't do Bag Drop but can't imagine that would make a difference.
Will report back to see if they let me on the plane! Or what the green line means?
Again THANK YOU VERY MUCH!


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Old Nov 25, 2023, 11:21 am
  #1175  
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Originally Posted by WheelsUpGal
Fumje - thanks SO very much for this illustration . . unfortunately I don' thave that gray bar below the pass . . .
Despite showing TRAVEL READY on the app - it does not show up on this boarding pass.
Boarding pass is surrounded by a green line - maybe it's the iOS equivalent of SSSS?
And I didn't do Bag Drop but can't imagine that would make a difference.
Will report back to see if they let me on the plane! Or what the green line means?
Again THANK YOU VERY MUCH!


img

Interesting. The green bar means you registered your checked bag already and can use the "bag drop shortcut" (also annotated).

I don't know if the missing tab could be ios version related. I wouldn't think so, but the screenshot is from ios 17. So maybe. The ua app itself was last updated 12 nov.
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Old Nov 25, 2023, 12:09 pm
  #1176  
 
Join Date: Jul 2016
Programs: United, Southwest
Posts: 546
Could be iOS 16/17 related? I tend to be slow with my updates (old iPhone) to see how it affects things. And with hours to go before my trip Im not going to risk it. Always seem to lose some passwords or it triggers 2FA and I cant deal with those issues while out of the country.

I did say I had 1 bag - seems like you cant check in w/o telling them. But I havent had good luck using the kiosks. Plus, I want to see how heavy it is!

thanks much for your help. Much appreciated. I DID Google!
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Old Nov 25, 2023, 1:14 pm
  #1177  
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Join Date: Dec 2003
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Programs: UA Platinum, 1MM
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I wish we could reorder the favorite airports. It lists them with newest favorite at top. Even within favorites there is a hierarchy for most people. Let me know if there is a way.
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Old Nov 25, 2023, 3:05 pm
  #1178  
 
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,303
Originally Posted by CApreppie
I wish we could reorder the favorite airports. It lists them with newest favorite at top. Even within favorites there is a hierarchy for most people. Let me know if there is a way.
It used to at least sort oldest to newest until an update earlier this year.

Really annoying since I find myself now almost always needing to type in my most searched airports since theyre in some random spot further down in the recents list.
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Old Nov 25, 2023, 11:20 pm
  #1179  
 
Join Date: Jul 2016
Programs: United, Southwest
Posts: 546
At IAD now (not impressed). Cant put next two boarding passes into the wallet. But no green bar on the pass this time.

Also, my TSA Pre number disappeared from my record - luckily I have the number written down.

BNA is not recognizable. Its mammoth and bright - except for the A gates that UA used. Awful.

FWIW I did get the boarding pass for my LH connecting flight. But havent downloaded the LH app on my phone. Guess Ill check in old school.
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Old Nov 27, 2023, 7:06 am
  #1180  
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Join Date: Feb 2003
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Posts: 3,428
Ive noticed when Im doing a search for business awards on the app each time I scroll down, the columns slide back to showing me economy. Anybody know anyway around this?
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Old Nov 27, 2023, 8:37 am
  #1181  
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Join Date: Oct 2004
Location: Between DCA and IAD
Programs: UA 1K MM; Hilton Diamond
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I had an odd one over the weekend where I went to change my seat. The app kept saying that "Group reservations can only be changed by the organizer." Hmm, it was a one-way itin I booked for myself, as myself? I was never able to get it to change; fine, I got a window instead of an aisle in F for a 3 hour flight. No big deal, and I suppose I could have chased down a CSR to get them to change my seat (by the time we got to the gate, someone had already snagged the aisle).

The return trip itin (a separate one-way) showed me on the upgrade list as having cleared, with my correct seat assignment displayed above the waitlist... although I was in paid F (a Z fare) to begin with.


Originally Posted by Ericka
Ive noticed when Im doing a search for business awards on the app each time I scroll down, the columns slide back to showing me economy. Anybody know anyway around this?
Sadly, I haven't found a fix for that and would welcome one as well.
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Old Nov 27, 2023, 11:57 pm
  #1182  
 
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,303
Originally Posted by Ericka
Ive noticed when Im doing a search for business awards on the app each time I scroll down, the columns slide back to showing me economy.
Same for paid business. Really annoying. Seems to happen more when PE cabin is an option.
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