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United iPhone/iPad App-Questions, Answers, Bugs and etc [CONSOLIDATED]

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United iPhone/iPad App-Questions, Answers, Bugs and etc [CONSOLIDATED]

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Old Mar 24, 2021, 11:54 am
  #1111  
 
Join Date: Aug 2008
Location: DCA, IAD (not BWI if I can help it)
Programs: UA 1MM 1K, Marriott Gold, Hyatt Explorist, status-free on AA, AS, B6, DL, WN, Amtrak, etc.
Posts: 1,481
Flight status four days out

The iOS app, or at least the iPad version I use, now lets me check the status of a flight I’ve booked four days out: “My Trips,” “View details” under the reservation, “View flight status” on the reservation page. I don’t see this in the Android app or the regular site, and none of these channels lets me check a random flight this far in advance via the flight-status lookup. So in case you all wanted an extra two days to writhe in anxiety over your spot on the upgrade list... enjoy?
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Old Mar 24, 2021, 12:27 pm
  #1112  
 
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
Originally Posted by DCA writer
The iOS app, or at least the iPad version I use, now lets me check the status of a flight I’ve booked four days out: “My Trips,” “View details” under the reservation, “View flight status” on the reservation page. I don’t see this in the Android app or the regular site, and none of these channels lets me check a random flight this far in advance via the flight-status lookup. So in case you all wanted an extra two days to writhe in anxiety over your spot on the upgrade list... enjoy?
It is good to know this. If you are really curious about your upgrade standby list, you can play trick with your phone's date. Just move the phone date to your travel date and then open UA App to check flight status. I think that this works for any phone.
Good luck.
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Old Mar 24, 2021, 12:34 pm
  #1113  
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Join Date: Mar 2014
Location: 4éme
Posts: 12,043
I am finding that TouchID login on the iPad works very inconsistently. I also don't like that it reverts to entering your PW after one failed. Don't have the issue with any other apps.
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Old Mar 31, 2021, 4:46 pm
  #1114  
 
Join Date: Feb 2010
Location: PDX (wish I was in HNL)
Programs: Platinum
Posts: 1,687
First time using the app in over a year, so unfamiliar with the new updates. First of all, my itinerary has a small red triangle 🔺 with an exclamation point. I don’t see any issues with my reservation so far. I had a mechanical last night necessitating a rebooking to tomorrow morning, if that’s helpful.

Also, why doesn’t the push notification button work sometimes? Is this a known bug?
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Old Mar 31, 2021, 7:15 pm
  #1115  
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Join Date: Aug 2015
Posts: 11,464
Originally Posted by frankmu
First time using the app in over a year, so unfamiliar with the new updates. First of all, my itinerary has a small red triangle 🔺 with an exclamation point. I don’t see any issues with my reservation so far. I had a mechanical last night necessitating a rebooking to tomorrow morning, if that’s helpful.

Also, why doesn’t the push notification button work sometimes? Is this a known bug?
I have this question too. I had kind of decided it just didn't work at all, and then a couple weeks ago I tried it again and it did, but then a few days after that I tried it yet again, and it didn't work. (Also problems for Android.)
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Old Mar 31, 2021, 7:33 pm
  #1116  
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Posts: 12,043
Originally Posted by frankmu
First time using the app in over a year, so unfamiliar with the new updates. First of all, my itinerary has a small red triangle 🔺 with an exclamation point. I don’t see any issues with my reservation so far. I had a mechanical last night necessitating a rebooking to tomorrow morning, if that’s helpful.
Does the website give any additional information when viewing the trip?
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Old Mar 31, 2021, 7:56 pm
  #1117  
 
Join Date: Feb 2010
Location: PDX (wish I was in HNL)
Programs: Platinum
Posts: 1,687
Originally Posted by TomMM
Does the website give any additional information when viewing the trip?
Thanks for reminding me there’s a website 😅! Nothing unusual there, fortunately.

Coincidentally, I got a text from UA as I was reading your reply. Looks like my second leg is filling up. Maybe looking for me to move to another flight? I should read up on VDB’s next 😀
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Old Mar 31, 2021, 8:25 pm
  #1118  
 
Join Date: Sep 2000
Location: Denver, CO
Programs: UA 1K 25 years/2MM, Honors LT Diamond, AVIS & Hertz Prez Club
Posts: 4,753
Your ticket may be out of sync due to the rebooking. You may be on a MAX. You should call and an agent can give you the disclosures related to your specific record. Be sure to ask if your ticket is out of sync. Easy fix, and avoids trouble at check-in.
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Old Mar 31, 2021, 11:00 pm
  #1119  
 
Join Date: Feb 2010
Location: PDX (wish I was in HNL)
Programs: Platinum
Posts: 1,687
Originally Posted by SFO 1K
Your ticket may be out of sync due to the rebooking. You may be on a MAX. You should call and an agent can give you the disclosures related to your specific record. Be sure to ask if your ticket is out of sync. Easy fix, and avoids trouble at check-in.
Thanks for the advice! I called (30 minute hold), reservations said nothing looks unusual. Also asked if ticket was out of sync. I guess I will cross my fingers and hope for the best tomorrow.
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Old May 19, 2021, 10:47 am
  #1120  
 
Join Date: Dec 2007
Posts: 843
Using the app for the first time in a year-plus. Recently booked a couple of flights for this weekend. Now, whenever I launch the iPad app, I get a message saying “We’re sorry, something went wrong.” I tap Continue and then everything works perfectly normally. But it happens every time I launch the app.

There is no similar glitch with the iPhone app, just iPad.
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Old May 19, 2021, 10:57 am
  #1121  
 
Join Date: Dec 2019
Location: IAH
Programs: MileagePlus-Premier Silver, Marriott Bonvoy-Silver Elite
Posts: 700
Originally Posted by rmadisonwi
Using the app for the first time in a year-plus. Recently booked a couple of flights for this weekend. Now, whenever I launch the iPad app, I get a message saying “We’re sorry, something went wrong.” I tap Continue and then everything works perfectly normally. But it happens every time I launch the app.

There is no similar glitch with the iPhone app, just iPad.
I had the same issue on mine and my wife's iPads for some time. Ended up deleting the app on both and reinstalling it, which fixed the issue. Not sure why this was happening.
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Old May 19, 2021, 10:58 am
  #1122  
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Join Date: Mar 2014
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Posts: 12,043
I randomly experience that also. It was really bad a few versions back and has improved but no clue what causes it.
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Old May 19, 2021, 10:59 am
  #1123  
 
Join Date: Feb 2020
Location: BOS/SFO
Programs: United 4MM GS, Bonvoy Lifetime Titanium, Hilton Lifetime Diamond
Posts: 307
Originally Posted by rmadisonwi
Using the app for the first time in a year-plus. Recently booked a couple of flights for this weekend. Now, whenever I launch the iPad app, I get a message saying “We’re sorry, something went wrong.” I tap Continue and then everything works perfectly normally. But it happens every time I launch the app.

There is no similar glitch with the iPhone app, just iPad.
this happens on my iPhone as well as my iPad
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Old May 19, 2021, 1:01 pm
  #1124  
 
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,347
Speaking of the United app …

http://www.pcmag.com/news/these-apps...ttery-the-most
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Old May 19, 2021, 2:42 pm
  #1125  
 
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,852
Originally Posted by LifetimeGS
this happens on my iPhone as well as my iPad
I’ve been experiencing the same on my iPhone of late (last few weeks or so) didn’t cause any issues I just ignored the pop-up and pressed OK
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