Moderator's Note:
 

My wife received a new passport and I will probably take her in to update her Nexus. Can I only do this at Pearson or are there any locations on the way to Buffalo (ft Erie?) or Detroit? We are going to both cities over the next few weeks and I can stop in.

Here is an interesting thought that keeps popping up in my mind when I read this thread..

Does anyone have an actual experience (verifiable) where either you or someone you know lost their Nexus due to not having updated their passport number?

I find that front line officers sometimes give warnings but when it escalates to the supervisor, the warning can't be taken further because they realize they are wrong.

Everything at CbSA has a procedure they follow, and I suspect there is no procedure to revoke a nexus due to invalid passport. It is probably just a warning. I'm sure there is an internal bulletin or checklist about this.

Wonder how the appeals process would go anyhow considering you have concrete proof (from their website!) that this isn't required. I know this is CBSA but if it were a court case they would get laughed out of court by the judge for pulling something so stupid.

Just looking for an ACTUAL experience where this happened. I suspect that nobody has ever had a Nexus revoked for this reason.

Anyhow I find the entire Nexus program to be utterly confusing. Pulling into Canada you have to wait in line to get in the Nexus lane, hours are different at every crossing, lane in different location, they make random changes by air (used to put your nexus in the machine, then it suddenly changed to passport, etc). And the stories of losing nexus over an apple or cookie are amazing.. Considering if you declare those you'll go to secondary where they will be upset that you declared and are wasting their time :)

Any NEXUS office will suffice.

I don't know if you posted a new thread and the mods merged it here, but please read the last couple of pages and do NOT get this argument started again.

It is not just a binary thing of LOSING it, but of being hassled as you cross. You do not have to make a special border dash. Update on GOES, and then do it as you cross the border on the next occasion (as some of us did or will do), or decide not to do so (as others of us did or will do).

I've been reading the thread for a while and I don't recall a post about anyone's NEXUS pulled for THIS (other posts in this monster thread of NEXUS pulled for other things). Bear in mind, we are just a few of the thousands of NEXUS holders. Someone losing a NEXUS is not likely to land on FT looking for a place to post "hey, I'm new here and guess what happened to me today".

Not all of us have the luxury of living down the street from a NEXUS office. I cross in places like Emerson, MB; Grand Portage, MN; and Edmunston, NB more often than I do at Peace Arch or Niagara or anywhere with a NEXUS office. Even if there is no dedicated NEXUS lane, I prefer to show my NEXUS card to my passport as it leads to fewer questions (all the stamps from Middle Eastern countries always seems to draw particular interest, whereas showing my NEXUS card invariably leads me to be waved right through).

Yes, the visit itself is not much of a hassle (in and out in a few minutes, usually), but I'd rather not have to plan for a special layover in Seattle to get to BFI or drive the four hours up to Niagara or whatever to do something that CBSA's own website says I don't have to do. If CBSA can get their act together and fix whatever IT issue prevents them from receiving data from GOES, so much the better, but in the absence of that, at least please clearly state what I must do so my expectations are set accordingly.

That said, yes, my personal experience updating my passport after I had to get a stolen one replaced two years ago is that updating the passport in GOES does absolutely nothing. CBP didn't see it when I double checked at a Global Entry office, and after I updated it there, CBSA still didn't see it. Fortunately, I had a long enough layover at SEA that I was able to stop by BFI. That was two years ago, though.

I have seen no argument on this thread to suggest that the in-person update is required at any time before crossing on the next occasion. Nobody is in the position to accuse the cardholder of any violations if they don't go near the border.
A special layover or four hour drive seem needless.
The only complication I can see is if the next crossing is planned for a time when the border office is not open.

Just for more datapoints, not trying to argue with anybody:

When I got a new passport in 2011, I updated on GOES only, and was then pulled in to secondary and admonished by US CBP at YYZ when trying to cross. After a thorough search of my belongings, and a good amount of being informed how dumb I was, they updated my passport in the system and I never had any other issues.

When I got a new passport in 2016, I updated on GOES, then went to YVR office in person, where I was admonished by the office receptionist for not being able to read the website where it says you don't have to come in. They did eventually verify my info against my passport after I insisted, she didn't mention whether she had made any changes or not. No issues with GE or Nexus machines since.

Thanks for sharing your story. We will all make our own decision accordingly.

My read on the situation: (1) it is not properly documented anywhere, and (2) it changes regularly. Take the other story about "being admonished" above-- I'm pretty certain from my experiences as well that the rules have changed recently, so what was right in 2011 is no longer right today-- but this isn't documented anywhere and there's probably no way to know when it changes again. :-)

As for #2-- If you're updated in GOES, I was told you can attempt to use the NEXUS lane and at the officers' discretion they can deny you (send you to the regular lane), accept you after quickly looking at your passport, not pay any attention to it at all, or anything in between. What I plan to do if/when this ever applies to me is go into the NEXUS lane and just be completely forthcoming with any staff present. "I was told to use this lane, but I'm headed to the office now to update my passport. It's already updated in GOES as the documentation requests." Seems like CBSA is comparatively reasonable/lax. Also note: If I recall correctly-- rules are much more strict if anything on your passport (like your name) changed.

Moral of the story: this is why they say that trusted traveler programs are never a guarantee of being expedited, everyone's subject to extra searches, and as the adage goes: a smile goes a long way. I figure just be honest, open, apologetic if you do something wrong, and respectful, and things will generally go alright.

Added data point: my American friend lost her NEXUS card. Reported it lost online, paid the $25, was given "approved" status in GOES about an hour later, and the card arrived in the mail 14 days later. No interview needed (contrary, of course, to documentation).

I just got my Nexus card and I was wondering - often when crossing the border with goods, even after just 20 min to pick up parcels, the Canadian Customs Officer will allow me to bring in up to $300 without duty or taxes. If I use the Nexus lane and deposit a declaration card, will I be charged every time? In other words, is it going to cost me more to use the Nexus lane or do they apply the same leniency as the other lanes?

There's no personal exemption at all for importing goods when you have been out of the country for only 20 minutes. You are subject to paying duty and taxes on everything unless you've been gone for 24 hours or more, then you get a $200 exemption.

That said, I don't think anyone uses the TDC anymore. Just make a verbal declaration and there's a good chance you will be waved through without having to pay anything. Use the TDC and yes you will be charged what you owe.

Be that as it may, I have yet to pay a dime in taxes for anything I have brought back that I picked up at the parcel depot, and it has never been less than $100 and up to $300 worth of goods.

And pardon my ignorance, but what is a TDC? If that is the customs declaration form, I thought it was mandatory for Nexus card holders to fill it out when using the Nexus lane. So are you saying that is not the case and that you can just verbally declare it as you would using the other lanes without a card?

You don't fill out a card when crossing land border into Canada. Same as crossing land border into US. Just verbal declaration.

Well, you've been lucky. I had to go in and pay taxes on $90 worth of goods I picked up at a parcel depot in Point Roberts, WA. It all depends on what kind of mood the CBSA officer is in.

TDC=Traveler Declaration Card. At one time it was mandatory to declare all goods on that form when using NEXUS land mode but it has been optional for years now. I used it the first time I crossed with NEXUS but have made verbal declarations since.