@txviking,
you posted this http://www.flyertalk.com/forum/trust...prs-nexus.html
Granted this seems to be about eTA, but it makes clear that CBSA wants documents updated, in person, officially. Which matches their official verbal statement at the end of the official interview process for people who have no need for an eTA (like me).

I would take a letter from the department over anything posted to a web page, even from that same department. Unless the interest is to get into an argument about policy with a cbsa agent all the while missing a connection or simply losing the privilege of the tt program for non-compliance.

For what it is worth, I went to the BFI office a few years ago to update my passport. I knocked on the door, a CBP officer came out, took my passport, and returned a few minutes later saying the update was complete. I had no interaction with CBSA.

I did this because the CBP and CBSA officer at my initial interview in Blaine mentioned this was necessary. I have the luxury of being able to easily update in person as I'm only 20 miles away from the enrollment center.

All that being said, the program has evolved over the years, and frankly I'd be surprised if the capability didn't exist. You will note that, courtesy of the wayback machine, the requirement in 2008 was that a visit was required:

http://web.archive.org/web/200803211...nnees-eng.html

The requirement seemed to change sometime between 2009 and 2010, if the website is to be believed:
http://web.archive.org/web/201003131...nnees-eng.html

Then, on or about November 2012, they update the language, making it muddier (stating that passport updates can be done in GOES, but that changes to citizenship documents must be done in person):

http://web.archive.org/web/201211060...nnees-eng.html

Then, at some point between April 2015 and August 2015, additional language was added to the website, emphasizing that, "NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.":

http://web.archive.org/web/201508221...nnees-eng.html


To each his own. I think you are in the clear on this by updating the passport in GOES, but that is just my opinion based on the evidence above.

Thanks sullim4.

Seems to me, some CBSA officials haven't got the memo and continue to dispense out of date information which FT members are following for fear of losing NEXUS.

FYI - Citizenship documentation update refers to change of citizenship. For example, NEXUS member who are permanent resident (on foreign passport) but not a citizen of US or Canada successfully naturalizes.

Still, it does not account for me being chased down by CBSA after GOES update but before NEXUS office update. (Like literally chased from the bottleneck where you show the cards down an escalator to the carousel area, and to the ladies' room, where he at least kindly waited until I exited.) It was imperative that he see my passport. Presumably my NEXUS machine card code number indicated "passport on record has been cancelled".
See post 9757.

Did he say why he needed to see your passport? There could be a number of reasons why they wanted to see it. It's possible that there could have been a typo when you updated the information in GOES, they could have been spot checking passports of NEXUS members entering from countries other than the US, etc.

I mean, if CBSA really didn't have access to GOES, how do they know you even applied in the first place and kick off the initial vetting process for Canadian-specific disqualifiers like DUI, etc? How are they now approving GE holders without an interview, and thus never seeing their passport? How do they email program updates to NEXUS participants?

I suppose if you want written documentation that this is SOP, you could write to the following address and request it, and then simply carry that with you through the checkpoint: CBSA, Trusted Traveller Programs Unit, 191 Laurier Ave. West, Ottawa, ON, K1A 0L8

Further datapoint: several reports of CBP officers telling visa-holding GE members to use the Visa page of their passport in the GE machine, whereas in reality you have to use the photo page. (All documentation mentions only the photo pages, and all reports on FT are that using the Visa page fails, using the photo page works - this is just a few incorrect agents.)

This one is probably because CBP officers can use the visa page (instead of photo page) when visa-holders reenter the US, at least that's what happened for me yesterday: officer viewed the photo page, then placed the visa page into his passport scanner. (This was as at a land-based preclearance checkpoint without GE.)

One more data point. I was one of those who was told by 2 officers that I must update in person when I renewed my passport last year, which I did.

Fast foward and Mr. Fink was driving back from the US via the Nexus lane last week. He had renewed his passport a couple of months ago but hasn't used it. I updated in Goes immediately but thought I would wait it out and see if it worked for CBSA. He flashed his card and was stopped at the booth and told he must go into the office as the passport on file was invalid. While just his Nexus card was fine for id by land, the officer said he would not be allowed to use Nexus again until his passport was updated. Mr. Fink said he did update it in Goes and the guy said that the Canadian side could not see certain information such as passport updates.

So he could clearly see that Mr. Fink had an expired passport despite me updating it in Goes a month or more prior. Pretty irrefutable proof that this is not urban legend and is still required despite what we may like to think. And yes, you can have the website print to back you up but it just isn't an argument I want to have.

Proof that you will not lose NEXUS for failing to update in person.

Majority of NEXUS members would update only GOES as per CBSA website and conclude no further action required unless otherwise instructed by NEXUS kiosk or CBSA agent upon entry into Canada.

People need to stop spreading rumors that you will lose NEXUS for failing to (proactively) update passport information in person. If CBSA requires it, they will/should inform you of such and give you the opportunity to do so on the next entry to Canada without losing NEXUS.

He may, or he may not, have explained what he wanted. I am deaf. The whole reason I initially applied for NEXUS is to avoid having unnecessary conversations with people I cannot understand in noisy stressful environments. Accordingly, unless the "no need to update in person" contingent is volunteering to accompany me through all my border crossings and come to my defense with website printouts, I am not putting myself into position to be nitpicked by people with badges. For all I know, when I updated in person, they were reading me the Adventures of Tintin, but the facial affect resembled one of approval of my course of action, which was to update in person. Further, as I presented the passport to CBP to transcribe my TN visa, she asked if I had updated it with the NEXUS office (I was able to lipread that, as she gestured in the direction of the NEXUS office).

I am spreading no "rumours you will lose your NEXUS..." I'm simply saying what I did and why, and why it makes me comfortable. Do whatever you like.

So now this has degenerated to false "proofs" of negatives to further an opinion

No, proof that in this case, the member didn't lose it.

I'm not spreading rumors that it will happen, just that it is potentially a possibility. Different officers will likely react differently to different things, even the reaction of the member to their warning. So maybe a member that hears this from an officer and looks genuinely surprised that they have to and says they will do it right away won't get it revoked. But if they get really defensive and argue that they don't have to do it, they will. Maybe officer 1 won't revoke it, officer 2 will. Maybe officer 3 revokes it from someone on a bad day, but not on a good one.

Just like a judge can impose the maximum sentence after a guilty verdict of whatever crime someone committed, or can impose something lesser.

Anyone can choose to update in person with the Canadians or not - that's going to be up to the person as an individual - I will always suggest one should probably do it, but I could care less if they don't heed that suggestion. Me - I'll err on the side of more cautious in a situation like this and do it in person every time - like I said upthread - 10 minutes in the Nexus office once a decade (actually, two times...since I'm a dual citizen) seems well worth it to me.

"Potentially a possibility?" You simply can't prove that. Thus I refer to it as rumour. If I come off a long haul flight and forgot to sign my declaration form, put the wrong date, or didn't use all BLOCK letters, then I guess I also face potentially a possibly of losing NEXUS on the spot. All three of which has happened to me while using NEXUS. :D No dirty looks or warning from CBSA agent collecting the NEXUS receipt. Agent even offered a pen to sign and date.

Data points from FT so far:
Not updating passport due to expiry in person and did not lose NEXUS: 1
Not updating passport due to expiry in person and lost NEXUS: 0
Not updating passport due to expiry in person and being admonished by CBSA: 0

I'm thinking of starting a wiki for this scorecard.

I still maintain that an increase in probability of losing NEXUS due to failure to proactively update expired passport in person absent prior notice from CBSA (whether it be website, NEXUS kiosk, CBSA agent) informing member to do so is imaginary. There is simply no indication there is an increased chance of losing NEXUS. By the very nautre of their position, those in the must-update-in-person camp simply can't generate any meaningful datapoints because they would never put themselves in the position of entering Canada using NEXUS with new passport updated only in GOES repeatedly. :p

Yes it is your prerogative to update in person as desire. But current documentation and current process flow (eg no warning from kiosk or CBSA agent collecting the NEXUS receipt during entry process) imply it is not required.

My passport is expiring next year so I'll add my datapoint at that time.

Contrary to this, I received my new passport in January. Following the instructions on the CBSA website, I logged into GOES and updated my passport info. I have since entered Canada using the NEXUS machines at least twice, via car once, as well as the Global Entry machines to the US. No flags that I needed to update have been raised.

I'm annoyed that they can't get this straight.

I can't for the life of me understand this continued crusade against a simple visit to the Nexus office. I've gone through 2 passport updates since obtaining Nexus and physically visited the office after updated the GOES system with the new details. Both times it was explained to me that GOES doesn't "talk with" the CBSA systems and that my visit was expected. I never challenged the agents at the Nexus office on the wording of the website because, honestly, it's just not worth it. They don't run the website. They're not responsible for its content. They're responsible for ensuring that my physical document actually matches the information in the system and they do so during a painlessly quick visit.

+1

Data points from FT so far:
Not updating passport due to expiry in person and did not lose NEXUS: 2
Not updating passport due to expiry in person and lost NEXUS: 0
Not updating passport due to expiry in person and being admonished by CBSA: 0


My "crusade" is against the misinformation being communicated by those in the update-in-person camp that if you don't update in person due to passport expiry you risk losing NEXUS.

If you want to update in person, great.

Stop fear mongering that if you don't, you risk losing it.