|
Originally Posted by Absolute
(Post 24321491)
There have been lots of discussion about this on this thread, but the key is the bolded line above. If you change your address you can do it online.
However, a new passport (including renewal) is not already on file. As such even though you can update it online, it's not valid in the eyes on CBSA, being a new passport. I've asked as well, and the US does NOT share updates made in GOES with Canada. It's a privacy/security/whatever issue that prevents true data sharing. Ever notice at Nexus offices there is a US and a Canadian officer at separate computers? One is owned by the US, one by Canada - they are not the same system or interface. Additionally, the US also has an additional computer only for ABTC applications. From my earlier posts, I did a GOES renewal without issues or any problems until I went into a Nexus office to pick up my pass I left at security, and was read the riot act for using it in violation for 2 years. Updated passport = Nexus office visit. Period. |
Originally Posted by swrieden
(Post 24317221)
Hello all, first post
I have a NEXUS interview scheduled next week, and my address has changed since I filled out the application. I was in California and now I am in Washington. My California license (only license) still has the address I put on the application. Should I bring a pay stub from my new job with my new address on it? I don't want to be denied for this. Thanks |
Originally Posted by ffsim
(Post 24323525)
Exactly, 100%, precisely the same as my experience. Right down to being read the riot act.
Updated passport = Nexus office visit. Period. |
Originally Posted by Absolute
(Post 24321491)
However, a new passport (including renewal) is not already on file. As such even though you can update it online, it's not valid in the eyes on CBSA, being a new passport.
I understand that a NEXUS office visit is mandatory for passport updates, but only because I have read about it in this thread, and I did indeed visit the office a couple of weeks ago when I updated my passport. My point is that despite CBSA agents telling people in person to visit the office, and harassing people who haven't, the only official published word from CBSA about passport updates is to use GOES. When there is that big a discrepancy between what the published guidelines say and what is actually happening, that is a problem. |
Data point:
Renewal applications 2015/02/09; conditional approval 2015/02/16. I was really hoping we could avoid doing interviews since we live in YQR and need to travel to do them, but alas, no such luck. (I assume I'd know immediately if interviews were waived?) We had no changes at all in our circumstances so I'm not sure why the interviews are required; maybe because we live in Saskatchewan and it's unusual for us to have NEXUS? In any event, we have a four-hour connection at YYZ en route home from CDG in June so I've booked our appointments for the dead middle time - gives us time to be an hour or hour and a half late (we should clear customs quickly with NEXUS anyway) and yet still not be too rushed re-clearing security. |
FYI:
Passport Renewal for me was lightning fast. I received my new Passport in EXACTLY 13 DAYS after mailing it in. I DID NOT CHOOSE OR PAY FOR EXPRESS SERVICE. Darn glad I didn't. It would have been a huge waste of money. 13 day turn around on a Passport Renewal without Express Service is a Record for me. Very surprised it was so fast. Must have hit the timing perfectly during a slump in renewals to get a turnaround that fast. |
Originally Posted by RobbieRunner
(Post 24404593)
FYI:
Passport Renewal for me was lightning fast. I received my new Passport in EXACTLY 13 DAYS after mailing it in. I DID NOT CHOOSE OR PAY FOR EXPRESS SERVICE. Darn glad I didn't. It would have been a huge waste of money. 13 day turn around on a Passport Renewal without Express Service is a Record for me. Very surprised it was so fast. Must have hit the timing perfectly during a slump in renewals to get a turnaround that fast. Passport Canada is usually pretty speedy. I think two weeks is their standard processing time, but of course you can always get it sooner if you pay a little extra. |
Originally Posted by xero9
(Post 24413425)
Passport Canada is usually pretty speedy. I think two weeks is their standard processing time, but of course you can always get it sooner if you pay a little extra.
|
Originally Posted by RobbieRunner
(Post 24404593)
FYI:
Passport Renewal for me was lightning fast. I received my new Passport in EXACTLY 13 DAYS after mailing it in. I DID NOT CHOOSE OR PAY FOR EXPRESS SERVICE. Darn glad I didn't. It would have been a huge waste of money. 13 day turn around on a Passport Renewal without Express Service is a Record for me. Very surprised it was so fast. Must have hit the timing perfectly during a slump in renewals to get a turnaround that fast. Perhaps I could have saved the $75 extra and just done normal processing, but I would have been sweating bullets if my passport had not arrived before the middle of next month when I leave for my CX F trip to JNB. Hopefully I will be able to stop at the NEXUS office at BFI on my overnight layover in SEA to update them with my new passport. |
I went to the NEXUS office at YYZ to update my passport today. The person doing the updating specifically mentioned that address and job changes must also be done in person.
However, my address was correct on file even though I hadn't updated it. But I have renewed my NEXUS membership since I moved. So somehow the renewal made my address update for the Canadian side. |
Originally Posted by melissayyz
(Post 24433133)
I went to the NEXUS office at YYZ to update my passport today. The person doing the updating specifically mentioned that address and job changes must also be done in person.
However, my address was correct on file even though I hadn't updated it. But I have renewed my NEXUS membership since I moved. So somehow the renewal made my address update for the Canadian side. |
Originally Posted by Dubai Stu
(Post 24434047)
I updated my passport information at a Global Entry (not Nexus) center. They said they really shouldn't, but did it anyway. I'm not going to front which office it was.
However, this will not update your information in the NEXUS system, and you cannot use NEXUS kiosks until you visit a NEXUS enrollment center and update your passport information with them. Even if you have updated your information with Global Entry, the NEXUS center will look and still see your old passport information, so it will not matter if you have updated it with the Global Entry folks. (However, any updates done at a NEXUS center will also update Global Entry, so it's not necessary to visit both, but it's a one-way transaction--only NEXUS centers can do the full update.) |
Originally Posted by jackal
(Post 24436903)
No reason not to "front" which office it was--any Global Entry center will update your passport information in the Global Entry portion of the system, thus continuing to allow you to use Global Entry kiosks.
However, this will not update your information in the NEXUS system, and you cannot use NEXUS kiosks until you visit a NEXUS enrollment center and update your passport information with them. Even if you have updated your information with Global Entry, the NEXUS center will look and still see your old passport information, so it will not matter if you have updated it with the Global Entry folks. (However, any updates done at a NEXUS center will also update Global Entry, so it's not necessary to visit both, but it's a one-way transaction--only NEXUS centers can do the full update.) |
Originally Posted by jadephoenixx
(Post 24277063)
is it OK that hubby and I go to one machine at the same time? Or should one of us go up and the other stay in the line until he/she's done?
|
So I used (tried) the nexus last night at yyz upon entering Canada from Dominican. Inserted my nexus into the machine and got the message that I am unauthorized user. I have used the machine at YYZ fine. My wife's card worked Ok and she got a receipt. My 3 year old son has a card but no IRIS scan on file due to age.
We proceeded to the special service counter, where we were told since our son is too young, we should just use the regular line. Also the agent could not tell me why my card did not work. He suggested that i Contact nexus. So my question is, is nexus useless for entering Canada with a kid who has nexus? |
| All times are GMT -6. The time now is 2:49 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.