Go to "Manage Membership" and see if there is a "Renew Application" button available. If not, keep checking back. Here are instructions to renew Global Entry and as NEXUS and Global Entry are managed from GOES, the instructions for NEXUS should be similar.
http://www.cbp.gov/faqs/how-do-i-ren...try-membership

From what others have been saying, NEXUS approvals have been coming fast. Getting an appointment at YYZ may be another matter.

Wife and I have always used the same machines. Last time we flew out of YYZ there was literally no one else using any of the other machines but we both stand at the same one and shift over when the other is done. We do the same at the NEXUS machines.

Thanks much. Fingers crossed that we don't need interviews. Nothing's changed, so I expect we should be okay, but it's good to assume the worst, otherwise we'll need a spontaneous trip to Calgary/Winnipeg/Edmonton.

dustman81, thanks again for the pointers. Members are allowed to renew anytime during the final year of membership and indeed, the renewal application button was there, just not where I was expecting it. Renewals are submitted and we'll see how things go.

"Upgraded" to Nexus
 

Had GE for a couple of years, then last year started to travel to Canada more often. So applied for Nexus and got preliminary approval about 3 weeks later, in November 2014. First available interview was this month, February, in Blaine. Meanwhile they opened the new Blaine interview center, with many more BP officers conducting interviews. Was able to move the interview up a couple of weeks. Arrived an hour early and got interviewed before my scheduled time.

NOTE: if you have a GE card, they will ask for it so be sure to bring it in addition to your passport. THIS WAS NOT MENTIONED IN THE CORRESPONDENCE.

Interview was smooth, but they have no iris scanner in Blaine. They suggested I go on up I-5, cross the border, and get it done there but my spouse came along without a passport, and the border wait was running over 30 mins, so I didn't do that. Will try for iris scan next time I go through YYZ or YVR. Nexus card arrived by mail one week and a day after the interview. Picture is not too bad — it sorta looks like me. Its better than the picture on the old GE card. The new Nexus card looks nearly identical to the old GE card, and it has the same KTN so no updating airline info required. The new card is thinner. As mentioned elsewhere, new expiration date is birth date in 2020, so five years plus some months. Nice.

My Passport Expired in December and am waiting for my new one.... should be ANY DAY now. My fault for not jumping on this sooner.

The bad news is, I now have to drive to a NEXUS Office and Present my New Passport IN PERSON to get Global Entry back. This is not my preference, but it's mandatory. Kind of a PITA. I don't exactly live next door to an office.

I'm surprised that NEXUS can't simply take the new Passport ID Number entered ONLINE and post it to your account and continue GE privileges without having to personally report to a NEXUS Office.

Oh well. Such is life in our new world order.

IME, this is incorrect.

GOES, the online system is managed by the US government and is their system. Updating your passport info. on there should be fine for GE. I've asked quite a few officers at the GE office, and that answer has always been consistent - GOES updates the US records. In fact, true GE members (as opposed to Nexus members, who aren't technically GE "members" but only receive GE benefits) don't need to show up in person to update anything - it is all done online.

The reason you need to go to the office and present your passport in person is that the Canadians want it. They have been pretty consistent in saying you must present it in person, IME. And I understand that is because the GOES updates apparently do not update the Canadians (so much for Nexus as a coordinated program...but it is what it is).

I wouldn't be hesitant to use the passport in a GE machine after updating only in GOES. I would not use the Nexus machine until after an in-person update, though.

This has been my experience too. Updated on GOES and when I visited the office only the CBSA officer wanted to see out passports.

One interesting bit of info was he asked when we were flying, which we said "tomorrow". He then said it would be updated overnight for use the following day. Doesn't really make any sense because NEXUS doesn't use the passport.

More evidence:
I renewed my US passport in April 2014, and updated GOES. In August, I used the GE kiosks at BOS without issue. In November, I finally got to a NEXUS enrollment center to update the Canadians.

Address Change before interview?
 

Hello all, first post

I have a NEXUS interview scheduled next week, and my address has changed since I filled out the application. I was in California and now I am in Washington.

My California license (only license) still has the address I put on the application. Should I bring a pay stub from my new job with my new address on it? I don't want to be denied for this.

Thanks

Thanks.

I called TWO different Nexus offices and talked to two different agents and got two different answers.

One stated that I absolutely MUST show up IN PERSON to get Global Entry back once my Passport expired, since I had to show them my new Passport IN PERSON.

The other said I could simply FAX in a copy of my Passport, OR, update it ONLINE and that's all I needed, and that would take care of everything on Global Entry and NEXUS once I updated online. They also said I could continue to USE MY NEXUS CARD no problem EVEN WITH AN EXPIRED PASSPORT, and if the border guard questioned my expired Passport, just tell him that I was awaiting a new one. I said, "Are you SURE I don't have to come in in person and that I can CONTINUE to use the NEXUS even with an expired Passport?" I also told them, "Another NEXUS office told me I must come in personally to update it." They said hold on, I am going to get a supervisor to confirm. They did, and it was confirmed.

Odd. I suppose like any other agency, you can get two different answers from two different offices.

I wonder if the first office I talked to happened to have a Canadian Officer answer, and the 2nd an American? Possible I suppose.

Not really. The official word from CBSA is NEXUS members can access the Global Online Enrollment System (GOES) to update address changes and passport information that is already on file. But all the on-the-ground CBSA officers are saying something else. And there is absolutely no reason I can think of why CBSA would not get passport update info that is logged in GOES. After all, when we originally apply for NEXUS through GOES, CBSA gets all of that information.

I really wish there was not so much inconsistent, contradictory, and constantly changing information about the rules of this program.

This is my understand of how it works when you first apply through GOES. You enter all of your information, CBP received and reviews it, then passes it on to CBSA who reviews it. If conditionally approved, you go in for an interview and each will verify your documents and take iris/finger scans. That is the end of their information sharing AFAIK.

I've mentioned this story on here before, but I'll give my experience again.

I applied through GOES like most people and at the time only had a US passport. More than a year after acquiring NEXUS, I finally renewed my Canadian passport and traveled out to the NEXUS office to add it to my account. While there, the CBSA officer noticed I didn't have any other passports on file. Despite the CBP officer sitting right beside them, they said they couldn't just take the info off their screen and that they really needed to me to come back, in person, to see it first hand before they could enter it into the system.

Thinking about it now though, while the Canadian side might like to have your most up-to-date passport information (and could be grounds for removal from the program if you don't), it doesn't seem they really know or care when you're actually using it. Updating for GE on GOES is critical if you want to use the kiosks though.

YMMV

I renewed my passport in April 2012, but the process was identical. An online update and I was good to use GE on a trip about three weeks later through DEN (YQR lacks preclearance). In June I updated my and my wife's passport info at the YOW NEXUS office since I had a conference in Ottawa.

There have been lots of discussion about this on this thread, but the key is the bolded line above. If you change your address you can do it online.

However, a new passport (including renewal) is not already on file. As such even though you can update it online, it's not valid in the eyes on CBSA, being a new passport.

I've asked as well, and the US does NOT share updates made in GOES with Canada. It's a privacy/security/whatever issue that prevents true data sharing. Ever notice at Nexus offices there is a US and a Canadian officer at separate computers?

One is owned by the US, one by Canada - they are not the same system or interface. Additionally, the US also has an additional computer only for ABTC applications.

From my earlier posts, I did a GOES renewal without issues or any problems until I went into a Nexus office to pick up my pass I left at security, and was read the riot act for using it in violation for 2 years.