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-   -   Archived: The NEXUS Information Thread (https://www.flyertalk.com/forum/trusted-travelers/760859-archived-nexus-information-thread.html)

ACB777 Dec 17, 2010 12:19 am

as has been stated above:

you need to travel with your passport to travel with nexus.

WHY do people bother trying to use their nexus card as primary ID, when there is a fair chance you will raise questions and delay the boarding process for everyone?? your passport should always be ready, and i think we should stop the histrionics of needing to show just how much priority one has and show a passport like everyone else.

rehoult Dec 17, 2010 8:55 am


Originally Posted by ACB777 (Post 15466569)
as has been stated above:

you need to travel with your passport to travel with nexus.

WHY do people bother trying to use their nexus card as primary ID, when there is a fair chance you will raise questions and delay the boarding process for everyone?? your passport should always be ready, and i think we should stop the histrionics of needing to show just how much priority one has and show a passport like everyone else.

To clarify: You need to travel with your passport to travel with Nexus BY AIR. Ground or water don't require the passport, only Nexus, regardless if the crossing point is Nexus enabled or not.

Which is why unless you are getting on an international flight it is nobody's business if you have your passport. If you're going ORD-SFO-YVR and the ORD UA agent wants to see your passport, just tell them its in SFO; you're not required to have it on you until that point.

As for why show the Nexus and not a passport:
1) Assuming its allowed, because it is in my wallet and easy to access while my passport stays safely inside my bag.
2) Because history has shown me it has a positive impact on NOT getting sent for secondary. Apparently it occurs to some people that if RCMP/FBI/CSIS/CIA haven't found something on me, I'm probably good to go.


Also just want to give a ^ to YYC Nexus this week. From wheels down to my car in 9.5 minutes on Tuesday, as I blew by a huge line-up in the regular line.

PhotoJim Dec 17, 2010 10:22 am


Originally Posted by rehoult (Post 15468236)
As for why show the Nexus and not a passport:
1) Assuming its allowed, because it is in my wallet and easy to access while my passport stays safely inside my bag.
2) Because history has shown me it has a positive impact on NOT getting sent for secondary. Apparently it occurs to some people that if RCMP/FBI/CSIS/CIA haven't found something on me, I'm probably good to go.

Why not show both your driver's license and your NEXUS card then? DL takes care of #1 (and everyone knows what a driver's license is, and it's accepted for domestic flights), and if they know what NEXUS is, they'll ooh and aah over that instead.

Here in Saskatchewan, land crossings with NEXUS alone are problematic, but give the border guard a passport plus NEXUS and they have everything they ordinarily get plus something that says you're super honest. Yes, I know it isn't *required* but it smooths the machinery.

Border people on the Peace Bridge see NEXUS every few minutes. Saskatchewan border personnel and US domestic airport people don't see NEXUS much at all and they get suspicious. They're in the business of looking for the unusual - so showing a piece of ID they know well along with your NEXUS card is likely to make your life easier.

WR Cage Dec 17, 2010 12:13 pm


Originally Posted by ACB777 (Post 15466569)
WHY do people bother trying to use their nexus card as primary ID, when there is a fair chance you will raise questions and delay the boarding process for everyone?? your passport should always be ready, and i think we should stop the histrionics of needing to show just how much priority one has and show a passport like everyone else.

I concur with rehoult and offer the following additional reasons:

1. I show Nexus because it is allowed form of ID, however still at the early adopter stage. I have been an early adopter of every major enhancement to the boarding process for the past 10 years. Kiosk checkin, OLCI, Mobile boarding passes through SMS, AC Mobile app, and Nexus. In each case I have been training the other staff and getting them used to accepting the methods of doing business. If I shy away from using the new methods (which clearly improve my customer experience) then they will never go beyond the early adopter stage.
2. Yes it is a little devilish of me, but I frequently use the hustle of the process to my advantage. The agents know what a Nexus card is (as they have likely seen it before in boarding a tborder flight in SEA, DEN, SFO, etc.) but don't want to abide by the new methods for their own reasons. Shutting down the boarding process forces the agent into a customer service test to abide by their company processes.
3. In times when the Nexus card gets questioned, its usually caused by some new employee. About 75% of the instances a more senior employee okays the action and the new employee is now trained up on Nexus card acceptance. In the other 25% of instances, more protracted discussion with the gate agent reveals that they are creating their own rules, either out of making life easier for them or under false impression that they are doing me a customer service failure. In any instance, rationale discussion about the merits of Nexus cards and their acceptability is generally a good customer service initiative. A good agent will result in positive experience for everyone, a bad agent will have me thinking about teenage years reading Hitchikers Guide and the Vogon infront of me.

2MM_Guy Dec 17, 2010 1:58 pm


Originally Posted by YEG Guy (Post 15469532)
2. Yes it is a little devilish of me, but I frequently use the hustle of the process to my advantage. The agents know what a Nexus card is (as they have likely seen it before in boarding a tborder flight in SEA, DEN, SFO, etc.) but don't want to abide by the new methods for their own reasons. Shutting down the boarding process forces the agent into a customer service test to abide by their company processes.

You are a rebel!

To the original point. Either Nexus is a valid form of id or it isn't. SOMEONE make a decision and tell FAs, TSA, CATSA, Pax accordingly. I do not think that it is unreasonable to have a standard policy across the 2 countries.

I don't care either way, JUST MAKE A STANDARD POLICY!

P.S. Actually I do care, and my preference is making Nexus a replacement for a passport but for the purposes of my rant above, my preferences don't matter.

rehoult Dec 17, 2010 2:23 pm


Originally Posted by 2MM_Guy (Post 15470250)
To the original point. Either Nexus is a valid form of id or it isn't. SOMEONE make a decision and tell FAs, TSA, CATSA, Pax accordingly. I do not think that it is unreasonable to have a standard policy across the 2 countries.

The thing is that there are standard policies:

TSA - Required to check government-issued photo ID. Nexus is specifically listed as an acceptable document. It is also listed as WHTI compliant and APIS acceptable. http://www.tsa.gov/travelers/airtrav...documents.shtm
CATSA Doesn't check ID.
Canadian GA - Required to check government-issued photo ID. Nexus is specifically listed as an acceptable document. http://www.passengerprotect.gc.ca/id...l#requirements
US/Worldwide GA - To my knowledge there is no 'requirement' that they check the ID of people bound for Canada. However, the airlines must supplies passenger information in advance to the Government so they do need to get that information somehow. Additionally, if someone reaches Canada without a valid travel document the airline can be heavily fined. So most airlines will choose to check passports, and they are within their right to do so and also within their right to reject a Nexus card for that purpose.

All of those people have easy access to the list of acceptable forms of ID, and its their job to know them. So like YEG Guy I use my card and make them check the rules if they aren't sure. It has caused me some delays but I've always gotten through and generally receive an apology for the delay.

Of course I always have my DL on me as a backup, but I've never had to use it.

mattm00se Dec 17, 2010 2:33 pm


Originally Posted by ACB777 (Post 15466569)
as has been stated above:
WHY do people bother trying to use their nexus card as primary ID

..Cause it fits in my wallet, and doesn't get creased like my passport when I attempt to put it somewhere handy..



Originally Posted by ACB777 (Post 15466569)
when there is a fair chance you will raise questions and delay the boarding process for everyone??

Because I would like the convenience of being able to use it (see item #1) - the only way that will happen is if we do on-the-job training for companies/governments who are unable to adequately train their employees on company policy and procedure...

I have found that I have never had to educate the same agent more than once...


Originally Posted by ACB777 (Post 15466569)
your passport should always be ready

..No it shouldn't.. Nexus is a perfectly valid form of ID for purposes of security screening, boarding, and checking in. The only people who need to see my passport are CBSA or DHS, and if/when I get secondary'd, I'll get it ready then.


Originally Posted by ACB777 (Post 15466569)
, and i think we should stop the histrionics of needing to show just how much priority one has and show a passport like everyone else.

Keep that in mind next time you have the opportunity to use the domestic nexus security screening lane.. faster screening for me and my priority-ness!

2MM_Guy Dec 17, 2010 2:44 pm


Originally Posted by rehoult (Post 15470427)
The thing is that there are standard policies:

TSA - Required to check government-issued photo ID. Nexus is specifically listed as an acceptable document. It is also listed as WHTI compliant and APIS acceptable. http://www.tsa.gov/travelers/airtrav...documents.shtm
CATSA Doesn't check ID.
Canadian GA - Required to check government-issued photo ID. Nexus is specifically listed as an acceptable document. http://www.passengerprotect.gc.ca/id...l#requirements
US/Worldwide GA - To my knowledge there is no 'requirement' that they check the ID of people bound for Canada. However, the airlines must supplies passenger information in advance to the Government so they do need to get that information somehow. Additionally, if someone reaches Canada without a valid travel document the airline can be heavily fined. So most airlines will choose to check passports, and they are within their right to do so and also within their right to reject a Nexus card for that purpose.

All of those people have easy access to the list of acceptable forms of ID, and its their job to know them. So like YEG Guy I use my card and make them check the rules if they aren't sure. It has caused me some delays but I've always gotten through and generally receive an apology for the delay.

Of course I always have my DL on me as a backup, but I've never had to use it.

Point made, but the training/education is lacking, which is what I am trying to get to.

Earlier in this thread I gave the example of TSA not even accepting my DL for a domestic US flight.

WR Cage Dec 17, 2010 2:50 pm


Originally Posted by rehoult (Post 15470427)
.....US/Worldwide GA - To my knowledge there is no 'requirement' that they check the ID of people bound for Canada. However, the airlines must supplies passenger information in advance to the Government so they do need to get that information somehow. Additionally, if someone reaches Canada without a valid travel document the airline can be heavily fined. So most airlines will choose to check passports, and they are within their right to do so and also within their right to reject a Nexus card for that purpose...

The airlines must check that their passengers have sufficient documentation for the country the traveller is going to or passing through. The airline can check the pax documents against TIMATIC system to see if there is any discrepancy or potential issue.

Here is where things get tricky (the consult TIMATIC process). The USA has a requirement that its citizens have a valid Passport to return to their own country. However Canada does not have this requirement if the passenger has a Canadian Birth Certificate and another form of picture ID. Therefore it’s technically possible for a Canadian to enter Canada with a Birth Certificate and Canadian Drivers License. However actually going through this process at CBSA primary inspection will result full fare ticket to secondary, so it’s not recommended unless someone also likes paying cash at the airport for one way tickets to anywhere with no luggage and ordering the hallal meal (the TSA SSSS trifecta).

I have used the Birth cert and DL trick only a few times and only to have some fun with the Vogon gate agents at SFO UA regional concourse. I have a specific issue with how SFO UA regional people handle document check process (which is overly officious, bureaucratic, and cumbersome), their process is also different from SFO UA mainline so I object whenever they start pulling shenanigans.

rehoult Dec 17, 2010 2:57 pm


Originally Posted by 2MM_Guy (Post 15470566)
Point made, but the training/education is lacking, which is what I am trying to get to.

Earlier in this thread I gave the example of TSA not even accepting my DL for a domestic US flight.

I certainly agree on the training, so I try to help them out :)

As for not accepting the DL... it's an interesting twist. Only US/CA DL are acceptable, the rest of the world needs to show a passport or US resident card. In order to enforce that, your agents need to know the provinces of Canada...which many (most) don't. Having said that, the majority of Canadians can't name all the US states so it's hard to jab them too hard over that.

But I fully agree, it is painful sometimes.

cng545 Dec 17, 2010 3:02 pm

Nexus at YYZ (no iris scan yet)
 
Hi guys,

Got both my Nexus card/Global Entry recently which is great! This board has been a helpful resource. I have used GE once already at DFW successfully, coming from Mexico. Will be going through YYZ for the first time using Nexus soon. However, I have not gotten my irises scanned yet (did my interview @ Detroit which did not have the machine).

1) Does that mean I won't be able to use my Nexus card upon arrival at YYZ? (presumably I can't until I get my iris scan?)

2) Where exactly inside Pearson do I go to get my irises scanned? There is a generic address of "Departure Level, Post H" on the Nexus website, and have not been able to get a hold of anyone yet through calling the number. I'll be arriving in Terminal 3.

Thanks for any feedback.

2MM_Guy Dec 17, 2010 3:03 pm


Originally Posted by rehoult (Post 15470642)
In order to enforce that, your agents need to know the provinces of Canada

What came first Ontaio, CA or Ontario, CA, US?

They get the 2 Ontarios confused.

mattm00se Dec 17, 2010 3:14 pm


Originally Posted by 2MM_Guy (Post 15470682)
What came first Ontaio, CA or Ontario, CA, US?

They get the 2 Ontarios confused.

Had this happen once checking in with UA in ORD flying to ONT:

"Me: checking in for flight ####" - hands DL
"Agent: (Checks DL..loads PNR...semi panic'd look) - You're going to california, right??"
"Me: (Deadpan) What? No? I'm going to Toronto"
"Agent: (Full on panic) Umm..hold on I need to get a supervisor"

She was rather relieved when I let her know I was messing around..

mattm00se Dec 17, 2010 3:16 pm


Originally Posted by rehoult (Post 15470642)
Having said that, the majority of Canadians can't name all the US states so it's hard to jab them too hard over that.
.

..Most can remember 13.. :)

WR Cage Dec 17, 2010 3:29 pm

CNG545;

When arriving from T3, you will have to go over to T1, there is a train that can get you there for free.

Once at T1 proceed to departure checkin level and go to post H, which will be near the entrance to US departures by UA, US and AC transborder checkin. www.gtaa.com has a map of YYZ T1 to show you thye approximate location.


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