Sep 4, 2019, 2:17 pm
Last edit by: seawolf
Messages posted in the The NEXUS Information Thread between 2007 and 2019 were moved to the:
Archived: The NEXUS Information Thread
Archived: The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US.
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
The NEXUS Information Thread
Oct 29, 2020, 11:26 am
#46
Join Date: Jul 2001
Location: SW Michigan, ex SF Bay Area
Posts: 831
As for your first question, I don't know; I've gotten conflicting answers to that.
Oct 29, 2020, 12:56 pm
#47
FlyerTalk Evangelist
Join Date: Nov 1999
Programs: FB Silver going for Gold
Posts: 21,803
I have two questions.
The first one is about my driver license. I've tried to update it 27 times using the website, and it will not update.
I'm American and now Canada is closed due to the virus. Can I update my DL for NEXUS at a Global Entry office in the United States? Or must I go to Canada?
Second - I just renewed my passport and it will have a new number. It is coming soon. Will the website let me update?
The first one is about my driver license. I've tried to update it 27 times using the website, and it will not update.
I'm American and now Canada is closed due to the virus. Can I update my DL for NEXUS at a Global Entry office in the United States? Or must I go to Canada?
Second - I just renewed my passport and it will have a new number. It is coming soon. Will the website let me update?
Last passport update (before renewal) was in person at a Nexus location now permanently closed (2017). I think i renewed a DL and simply entered that info in when I renewed through the web portal (sometime last year IIRC).
Oct 29, 2020, 1:58 pm
#49
Join Date: Aug 2013
Posts: 183
I've had this issue on their website before. Long story short, you can't actually update your DL on the website, you have to go to an enrollment center to do it. It's in the fine print somewhere, or I was told that from a help desk form I sent them.
Oct 29, 2020, 8:12 pm
#51
Join Date: Dec 2019
Programs: AA: Exec Plat; AC: 75K; JX: Explorer; HH: Dia; Bonvoy: Gold; Wyndham: Dia
Posts: 299
Oct 29, 2020, 11:14 pm
#52
Join Date: Jan 2010
Location: YVR
Posts: 2,120
For Canadian locations, YYC is giving dates in January for interviews, which is closer to normal ... YVR earliest available interview is Aug 16th 
I'm only renewing, so miffed about re-interviewing, but grateful for extension of grace period to 1 year!
I'm only renewing, so miffed about re-interviewing, but grateful for extension of grace period to 1 year!
Oct 30, 2020, 8:16 am
#53
Join Date: Jul 2014
Posts: 483
Oct 30, 2020, 9:10 am
#54
Join Date: Dec 2019
Programs: AA: Exec Plat; AC: 75K; JX: Explorer; HH: Dia; Bonvoy: Gold; Wyndham: Dia
Posts: 299
I suspect those offices' setup in their scheduling system is an issue. I see Blaine, WA, Pembina, ND, Sweetgrass, MT, and International Falls, MN. All now say "No appointments available at this location when you click on them. (International Falls recently showed availability in December or January, but not anymore.) I just called Champlain again and asked if they were accepting walk-in interviews. They said no and that there were no Canadian officers in the US office to complete NEXUS interviews. He said it will likely remain that way as long as the US/Canada border remains closed.
Nov 1, 2020, 1:36 pm
#55
Join Date: Sep 2010
Location: EWR/PHL/JFK
Programs: A3*G, AS MVPG, UA, AA
Posts: 610
Was scheduled for Warroad, MN for the end of December. CBSA now says that all interviews are cancelled through December 7.
For US citizens, it’s still the case that you can’t do the interview at a Canadian airport, correct?
For US citizens, it’s still the case that you can’t do the interview at a Canadian airport, correct?
Nov 1, 2020, 2:27 pm
#56
Join Date: Dec 2019
Programs: AA: Exec Plat; AC: 75K; JX: Explorer; HH: Dia; Bonvoy: Gold; Wyndham: Dia
Posts: 299
Not sure, but suspect not. You need to interview with both Canadian and American border officers for NEXUS. You won’t have American officers right now at Canadian airports.
Last edited by ramcm7; Nov 3, 2020 at 9:17 am
Nov 3, 2020, 9:18 am
#58
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,634
Applied for wrong Trusted Traveler Program
I applied for the wrong Trusted Traveler program, how do I correct the mistake?
If you applied for SENTRI or NEXUS but want Gobal Entry (GE), you can go into your account, convert the application to a GE application, and pay the difference in the application fee. You will not be able to do this if you have already scheduled your SENTRI or NEXUS interview. If you do that, then your only option is to cancel your application and apply again.
If you applied for Global Entry and want NEXUS, you would need to cancel your GE application and apply for NEXUS. Please note that once an application has been submitted, there are no refunds.
If you applied for SENTRI or NEXUS but want Gobal Entry (GE), you can go into your account, convert the application to a GE application, and pay the difference in the application fee. You will not be able to do this if you have already scheduled your SENTRI or NEXUS interview. If you do that, then your only option is to cancel your application and apply again.
If you applied for Global Entry and want NEXUS, you would need to cancel your GE application and apply for NEXUS. Please note that once an application has been submitted, there are no refunds.
Dec 8, 2020, 7:10 am
#59
Join Date: Dec 2019
Programs: AA: Exec Plat; AC: 75K; JX: Explorer; HH: Dia; Bonvoy: Gold; Wyndham: Dia
Posts: 299
Per my TTP Dashboard this morning "Your application for the Trusted Traveler Program has been conditionally approved. You will need to complete enrollment within 730 days of the date of conditional approval." Two years after CA to complete enrollment rather than 18 months that had been the case recently.
Dec 8, 2020, 8:54 am
#60
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Per my TTP Dashboard this morning "Your application for the Trusted Traveler Program has been conditionally approved. You will need to complete enrollment within 730 days of the date of conditional approval." Two years after CA to complete enrollment rather than 18 months that had been the case recently.