Sep 4, 19, 2:17 pm
Last edit by: seawolf
Messages posted in the The NEXUS Information Thread between 2007 and 2019 were moved to the:
Archived: The NEXUS Information Thread
Archived: The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US.
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
The NEXUS Information Thread
Sep 13, 21, 4:09 pm
#91
Join Date: Jul 2015
Location: Florida
Programs: Delta SkyMiles; Hilton HHonors; NEXUS; National Emerald Club Executive
Posts: 365
As a GE member with a residence in upstate New York, I naively thought that once the Canadian border opened (in August) I would be able to join Nexus. Paid the money (for wife and myself) and recently received conditional approval. The approval message says that you must schedule an interview and that if an interview is not scheduled within the next year, your application will automatically be cancelled. It does not say that centers will not accept interviews, that CBP invalidated centers in New York State and other places due to disputes, and that Canada is not processing Nexus applications. It does say that interviews can now be conducted online but it does not disclose that you can't get an appointment.
After trying for a while, I read the available news as well as this thread. As others have observed, it appears that Nexus is still not allowing new applicants. The majority of Nexus holders (77%) are Canadian and there is little motivation to accept new holders when the U.S. in general does not allow Canadians to cross the land border. Plus, as I noted in a previous post, the Nexus line at the land border is not open.
But it would have been really helpful if the CBP would just provide accurate information. Why tell you to schedule an interview if you can't? That seems to be a waste of time. It's a big ask, but if CBP would provide an alert when interviews are actually available, rather than simply when one is conditionally "approved", it would be a lot more practical and convenient. Meanwhile, if you are thinking of joining Nexus, this is probably not the time, and if you do, please do not waste a lot of effort searching the calendar for available interview dates!
After trying for a while, I read the available news as well as this thread. As others have observed, it appears that Nexus is still not allowing new applicants. The majority of Nexus holders (77%) are Canadian and there is little motivation to accept new holders when the U.S. in general does not allow Canadians to cross the land border. Plus, as I noted in a previous post, the Nexus line at the land border is not open.
But it would have been really helpful if the CBP would just provide accurate information. Why tell you to schedule an interview if you can't? That seems to be a waste of time. It's a big ask, but if CBP would provide an alert when interviews are actually available, rather than simply when one is conditionally "approved", it would be a lot more practical and convenient. Meanwhile, if you are thinking of joining Nexus, this is probably not the time, and if you do, please do not waste a lot of effort searching the calendar for available interview dates!
I had hoped this would change when Canada started opening their border to US tourism, but you make a good point: It's traffic in the other direction that matters. I live in the US and got NEXUS mainly because twice the benefits for half the money seemed like a good deal, but it does feel like the closure of the US border to Canadians has made CBSA lose interest in the program.
Sep 14, 21, 10:24 am
#92
Join Date: Sep 2010
Location: EWR/PHL/JFK
Programs: A3*G, AS MVP, UA, AA
Posts: 398
There’s no need to “search the calendar” since you can see on the main page that there are no available appointments for all locations. Takes all of 3 seconds.
No argument that it would be nicer to have this info on the CBP website, though
https://www.cbsa-asfc.gc.ca/services...ments-eng.html calls out that enrollment centers are closed.
That said,
- nexus is half the price for twice the benefits
- for renewals they had the same “you must interview within a year” and then simply extended it to two years
- whenever interviews reopen all you’ll need is an appointment. That still puts you ahead of the line compared to everyone else so you can get benefits sooner.
No argument that it would be nicer to have this info on the CBP website, though
https://www.cbsa-asfc.gc.ca/services...ments-eng.html calls out that enrollment centers are closed.
That said,
- nexus is half the price for twice the benefits
- for renewals they had the same “you must interview within a year” and then simply extended it to two years
- whenever interviews reopen all you’ll need is an appointment. That still puts you ahead of the line compared to everyone else so you can get benefits sooner.
Sep 16, 21, 10:10 am
#93
Join Date: Jun 2014
Programs: EY
Posts: 784
There’s no need to “search the calendar” since you can see on the main page that there are no available appointments for all locations. Takes all of 3 seconds.
No argument that it would be nicer to have this info on the CBP website, though
https://www.cbsa-asfc.gc.ca/services...ments-eng.html calls out that enrollment centers are closed.
That said,
- nexus is half the price for twice the benefits
- for renewals they had the same “you must interview within a year” and then simply extended it to two years
- whenever interviews reopen all you’ll need is an appointment. That still puts you ahead of the line compared to everyone else so you can get benefits sooner.
No argument that it would be nicer to have this info on the CBP website, though
https://www.cbsa-asfc.gc.ca/services...ments-eng.html calls out that enrollment centers are closed.
That said,
- nexus is half the price for twice the benefits
- for renewals they had the same “you must interview within a year” and then simply extended it to two years
- whenever interviews reopen all you’ll need is an appointment. That still puts you ahead of the line compared to everyone else so you can get benefits sooner.
Agreed, yes it's a PIA right now, but once things do finally open up, you can do your interview and basically be set for life with Nexus for both sides of the border. Going with Global Entry now will only cause you to do Nexus again in a few years. So just wait it out. Not easy I know. Hopefully once the US opens up the centers will too (of course, Canada was the one closed for over a year first, but that's another story).
Sep 19, 21, 9:32 pm
#95
Join Date: Nov 2012
Location: BGI (ex-YYC, YYZ)
Programs: AC*G-E100K (once again)
Posts: 1,683
I have NEXUS but I need to update my NEXUS (or rather the Global Entry side) so that it has my updated USA work I94 visa status (e.g. TN, L1, etc) on it. Can I go to a Global Entry office to do it in the USA or must it be NEXUS?
Sep 19, 21, 10:22 pm
#96
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: VNY | BUR | LAX
Programs: AAdvantage | MileagePlus
Posts: 19,474
I went to my local Global Entry office today to update name, citizenship status and passports. They were able to perform all those updates even though I have NEXUS (not GE) and even though I have a pending renewal application awaiting conditional approval.
They did advise me that I would have to update CBSA separately, and that Canadian systems would be out of date until I do so. I was already aware of that, but they also said that with the US side updated, I should have no problems using the Global Entry and TSA Precheck benefits at US ports.
They did advise me that I would have to update CBSA separately, and that Canadian systems would be out of date until I do so. I was already aware of that, but they also said that with the US side updated, I should have no problems using the Global Entry and TSA Precheck benefits at US ports.
Sep 20, 21, 10:00 pm
#97
Join Date: Feb 2012
Location: PHX
Programs: AAexp, AC75k, HertzPC, NationalEE, Accor/MariottP, Hilton/HyattG
Posts: 3,606
Hello,
Does anyone know if Nexus and Global Entry is like the pre covid usual process or if there are limitations, changes or any shutdowns at some airports for the service in Canada/US?
Thanks!
Does anyone know if Nexus and Global Entry is like the pre covid usual process or if there are limitations, changes or any shutdowns at some airports for the service in Canada/US?
Thanks!
Sep 28, 21, 12:01 pm
#99
Join Date: Sep 2021
Posts: 11
Hi all. I'm a Canadian PR who recently applied for Nexus. I've just found out that I entered the wrong number for the PR card, using the ID No on the front instead of the unlabeled PB from the back. Has anyone else made this mistake? What happened to the application? Mine is still pending review.
Sep 28, 21, 1:40 pm
#100
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: VNY | BUR | LAX
Programs: AAdvantage | MileagePlus
Posts: 19,474
Hi all. I'm a Canadian PR who recently applied for Nexus. I've just found out that I entered the wrong number for the PR card, using the ID No on the front instead of the unlabeled PB from the back. Has anyone else made this mistake? What happened to the application? Mine is still pending review.
Oct 2, 21, 11:11 am
#101
Join Date: Apr 2015
Posts: 26
Updating NEXUS Information
So I need to update my NEXUS account to reflect a change to my Passport/Visa information; however, you can only do this at Enrolment Centres, all of the Canadian ones are somehow still closed due to COVID. Anyone know if you can do the update at a Global Entry enrollment centre (i.e. ORD) instead? Thanks!
Oct 2, 21, 12:16 pm
#102
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: VNY | BUR | LAX
Programs: AAdvantage | MileagePlus
Posts: 19,474
So I need to update my NEXUS account to reflect a change to my Passport/Visa information; however, you can only do this at Enrolment Centres, all of the Canadian ones are somehow still closed due to COVID. Anyone know if you can do the update at a Global Entry enrollment centre (i.e. ORD) instead? Thanks!
I went to my local Global Entry office today to update name, citizenship status and passports. They were able to perform all those updates even though I have NEXUS (not GE) and even though I have a pending renewal application awaiting conditional approval.
They did advise me that I would have to update CBSA separately, and that Canadian systems would be out of date until I do so. I was already aware of that, but they also said that with the US side updated, I should have no problems using the Global Entry and TSA Precheck benefits at US ports.
One thing they didn't do was remove my now-void green card. I figured that would be routine when adding a US passport, as the two statuses and therefore the two documents are mutually exclusive. But I guess not. I presume an interview invitation will follow any conditional approval given these changes, so I've made myself a note to ask for the green card to be removed at that time.
I hope this is helpful to others who need to make membership/document updates while NEXUS offices are closed.
They did advise me that I would have to update CBSA separately, and that Canadian systems would be out of date until I do so. I was already aware of that, but they also said that with the US side updated, I should have no problems using the Global Entry and TSA Precheck benefits at US ports.
One thing they didn't do was remove my now-void green card. I figured that would be routine when adding a US passport, as the two statuses and therefore the two documents are mutually exclusive. But I guess not. I presume an interview invitation will follow any conditional approval given these changes, so I've made myself a note to ask for the green card to be removed at that time.
I hope this is helpful to others who need to make membership/document updates while NEXUS offices are closed.
Oct 4, 21, 12:18 pm
#104
Join Date: Feb 2011
Programs: WS Gold, AC 75K, Hertz PC, National EE, Hilton Diamond, Bonvoy Gold, Bills Mafia
Posts: 343
So is applying for NEXUS currently useless?
Received conditional approval but seems like I can't schedule an interview. You would think with all the border guards from both countries that use to work at the airport in Ottawa would be available for interviews. Virtual or in person.
If they can't do the interview process, why are they accepting new applications?
Received conditional approval but seems like I can't schedule an interview. You would think with all the border guards from both countries that use to work at the airport in Ottawa would be available for interviews. Virtual or in person.
If they can't do the interview process, why are they accepting new applications?
Oct 5, 21, 6:20 am
#105
Join Date: Jun 2014
Programs: EY
Posts: 784
So is applying for NEXUS currently useless?
Received conditional approval but seems like I can't schedule an interview. You would think with all the border guards from both countries that use to work at the airport in Ottawa would be available for interviews. Virtual or in person.
If they can't do the interview process, why are they accepting new applications?
Received conditional approval but seems like I can't schedule an interview. You would think with all the border guards from both countries that use to work at the airport in Ottawa would be available for interviews. Virtual or in person.
If they can't do the interview process, why are they accepting new applications?
