Sep 4, 19, 2:17 pm
Last edit by: seawolf
Messages posted in the The NEXUS Information Thread between 2007 and 2019 were moved to the:
Archived: The NEXUS Information Thread
Archived: The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US.
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
The NEXUS Information Thread
Nov 8, 21, 6:57 am
#136
Join Date: Jan 2007
Location: YKZ
Programs: AC SE 100K, Marriott Titanium - Lifetime Plat 2nd Class, National Executive, Avis PP
Posts: 659
I called Nexus today to see if it was possible to book interviews yet, now that the land border had re-opened. The agent I spoke with said that the enrollment centers are not open yet and they still have not heard what date they will be. Apparently there are discussions ongoing between both countries at the moment. An email will be sent out once this is announced.
CC
CC
Nov 8, 21, 7:40 am
#137
Join Date: Aug 2013
Posts: 164
I called Nexus today to see if it was possible to book interviews yet, now that the land border had re-opened. The agent I spoke with said that the enrollment centers are not open yet and they still have not heard what date they will be. Apparently there are discussions ongoing between both countries at the moment. An email will be sent out once this is announced.
CC
CC
Nov 8, 21, 10:36 am
#138
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: VNY | BUR | LAX
Programs: AAdvantage | MileagePlus
Posts: 19,474
Moderator's Note - Please Save the Commentary for the Policy Debate Forum
Per its description, the Trusted Travelers forum is for discussion of practical - not policy - issues directly related to the Trusted Travelers programs, NEXUS, Global Entry, PreCheck, etc.
Please save your commentary for the Checkpoints and Borders Policy Debate forum.
Posts have been deleted.
Thank you for understanding,
TWA884
Travel Safety/Security co-moderator
Please save your commentary for the Checkpoints and Borders Policy Debate forum.
Posts have been deleted.
Thank you for understanding,
TWA884
Travel Safety/Security co-moderator
Nov 8, 21, 10:49 am
#139
Join Date: Oct 2002
Location: Here there everywhere
Programs: Bonvoy Lifetime Titanium, Hilton Diamond, IHG Plat, BA Silver, Aegean Gold, Aeroplan 25k, AA EXP
Posts: 2,792
Nov 8, 21, 11:06 am
#140
Join Date: Jan 2007
Location: YKZ
Programs: AC SE 100K, Marriott Titanium - Lifetime Plat 2nd Class, National Executive, Avis PP
Posts: 659
There are different numbers depending on where you are located - I just googled it for my area and it popped right up !
1-800-842-7647, Residents of Ontario and the United States .
CC
1-800-842-7647, Residents of Ontario and the United States .
CC
Nov 8, 21, 2:39 pm
#141
Join Date: Jun 2013
Location: Seattle
Programs: AS, GE/NEXUS, Starbucks Gold
Posts: 28
I'm wondering when enrollment centers will reopen as well. My daughter's renewal was conditionally approved shortly before (January 2020 or so?) everything shut down. Fortunately, they keep pushing back the grace period expiration, but I'd still like to complete her interview as soon as possible.
Nov 9, 21, 10:14 am
#142
Join Date: Jan 2020
Posts: 79
I'm wondering when enrollment centers will reopen as well. My daughter's renewal was conditionally approved shortly before (January 2020 or so?) everything shut down. Fortunately, they keep pushing back the grace period expiration, but I'd still like to complete her interview as soon as possible.
that is what we are all waiting for and what we were waiting for specifically the Canadian side who closed their offices and sent everybody home.
wife and I have been approved since fall of 2019 and had interview set up for Blaine Washington at the end of February 2020. And had them canceled a few days before and them rescheduled like 4 times tell her scheduling was turned off.
this will be scary when the office opens.
The key thing to watch for is when the nexus lane opens up at the Canadian borders. when they open up the office it shouldn’t be far behind if not at the same time
Nov 9, 21, 2:31 pm
#143
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,502
NEXUS lane at airports didn't really closed/have been reopened since August/September.
NEXUS lanes are not fully opened due to passenger numbers not really there. Maybe it will come back up if Canada drop the testing requirement.
At this point, I don't see any relationship between NEXUS lane being open and NEXUS enrollment centres being opened.
Last edited by seawolf; Nov 9, 21 at 3:39 pm
Nov 9, 21, 4:36 pm
#144
Join Date: Jan 2020
Posts: 79
Well a the bc crossing have crossed 3 times since aug and like 2 days after openings. Have crossed the border when nexus should be open and it was closed. Way back months ago if not more callled both sides of the border and the US side is during virtual for renewals but for fist time Canada said no go and closed their offices and on their site says really you should not even apply for Nexus until offices are open. Has been a month since crossed and if the land crossing are open (in bc ) then that is good. Was never speaking on anything other than land. Approved fall 2019 and sadly approved and waiting for for Blane or Richmond bc to open
also can’t speak on the US side driving through as do not pay attention as when I cross is during closed nexus times.
also can’t speak on the US side driving through as do not pay attention as when I cross is during closed nexus times.
Nov 12, 21, 6:16 am
#145
Join Date: Dec 2011
Location: TBD
Programs: AA since 1988 (ex-elite status); Alaska; Hilton Diamond
Posts: 497
Good number of CBSA NEXUS lanes never closed. Some of the closed ones have been reopened since September. Similarity, some CBP NEXUS lanes reopened this past Monday while others never closed.... [clip]
At this point, I don't see any relationship between NEXUS lane being open and NEXUS enrollment centres being opened.
At this point, I don't see any relationship between NEXUS lane being open and NEXUS enrollment centres being opened.
I am in the same boat as the person who can't upload a document that is needed to update Nexus, I have to wait for offices to open then drop in to show it. Sigh. I would agree if they open the driving/land border lanes that'll be a good sign. Nexus lanes closed at Lansdowne since March 2020.
Nov 12, 21, 7:22 am
#146
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,502
I think y'all are mixing metaphors, so to speak. :-) I understood the OP meant land border Nexus lanes. That is, *driving* into Canada not flying.
I am in the same boat as the person who can't upload a document that is needed to update Nexus, I have to wait for offices to open then drop in to show it. Sigh. I would agree if they open the driving/land border lanes that'll be a good sign. Nexus lanes closed at Lansdowne since March 2020.
I am in the same boat as the person who can't upload a document that is needed to update Nexus, I have to wait for offices to open then drop in to show it. Sigh. I would agree if they open the driving/land border lanes that'll be a good sign. Nexus lanes closed at Lansdowne since March 2020.
NEXUS lanes are open/closed are based on demand. Thus some NEXUS lanes never closed at all and some have reopened (St. Bernard-de-Lacolle/St. Armand-Philipsburg) in September. Non-commercial land crossing numbers are still just 20% of 2019 numbers (last 4 weeks).
If NEXUS enrollment centre are to be reopened based on demand, they would have done so back in August (or even earlier) as there's a boatload of conditional approvals waiting for interviews even before COVID. CBSA has indicated enrollment centres will remain closed until "border restrictions" are lifted (not closed due to lack of demand for interviews).
I think it is entirely possible for enrollment centres to reopen without NEXUS lanes being reopened as they are closed due to different reasons.
Last edited by seawolf; Nov 12, 21 at 7:40 am
Nov 12, 21, 8:21 am
#147
Join Date: Jan 2020
Posts: 79
My point was kind of messed.
nexus offices opening anywhere are based on Canada’s whim
from February 2020 for about 6 to 8months I rescheduled for in office interviews four times (like every month or so) when I called into the American office they were saying it was all based on the Canadian side. They kept temporally closing their offices due to Covid. Then like the summer or fall is when they officially closed all offices for interviews.
never said anything on demand all I said was to do with Canadian politics/ethics/The way they do what they do.
Yes I did not mention air or water crossings to do with Nexus but it should’ve been more specific.
did not say that because I know renews are going on I know Nexus cards are being allowed to use at air border crossing etc.
this was just for brand new Application/people that have to do something in the office
on the Canadian nexus websites or the Canadian border guards websites. When they officially said that the offices are going to be closed/ they also posted they’re saying we advise you not to apply for a brand new Nexus card until Cove it is pretty much over/ when the boarder returns to normal levels.
I have been crossing the bc boarders since 1999 and for 17 months in 1999 crossed every weekend for 17 months. I’m not saying I’m any expert or anything but I am saying I do have experience at crossing the busy borders and have done it like 2 times a year and now we are going to do it a lot mores do to family situation and that’s why we wanted to get an access card to make it easier so can easily cross anytime of day .
last 3 times crossed and asked they said staff at boarder has been reduced because of Covid and because of their Threat to strike in August for better working conditions. So leas staff so less chanace to get COVID.
so from Canadian perspective The offices are not going to open up until the border situation normalizes.
sadly all of their legal explanations on their websites are very generic and open to interpretation on what the criteria is to open up their nexus offices.
so my main point was Canada is holding up the office interviews for nexus. Have not looked at new stories in the past week but about a week ago it said that the American side was talking with the Canadian government to get the office open/talk about when they would open. Included a lot of government officials from states along the borders.
nexus offices opening anywhere are based on Canada’s whim
from February 2020 for about 6 to 8months I rescheduled for in office interviews four times (like every month or so) when I called into the American office they were saying it was all based on the Canadian side. They kept temporally closing their offices due to Covid. Then like the summer or fall is when they officially closed all offices for interviews.
never said anything on demand all I said was to do with Canadian politics/ethics/The way they do what they do.
Yes I did not mention air or water crossings to do with Nexus but it should’ve been more specific.
did not say that because I know renews are going on I know Nexus cards are being allowed to use at air border crossing etc.
this was just for brand new Application/people that have to do something in the office
on the Canadian nexus websites or the Canadian border guards websites. When they officially said that the offices are going to be closed/ they also posted they’re saying we advise you not to apply for a brand new Nexus card until Cove it is pretty much over/ when the boarder returns to normal levels.
I have been crossing the bc boarders since 1999 and for 17 months in 1999 crossed every weekend for 17 months. I’m not saying I’m any expert or anything but I am saying I do have experience at crossing the busy borders and have done it like 2 times a year and now we are going to do it a lot mores do to family situation and that’s why we wanted to get an access card to make it easier so can easily cross anytime of day .
last 3 times crossed and asked they said staff at boarder has been reduced because of Covid and because of their Threat to strike in August for better working conditions. So leas staff so less chanace to get COVID.
so from Canadian perspective The offices are not going to open up until the border situation normalizes.
sadly all of their legal explanations on their websites are very generic and open to interpretation on what the criteria is to open up their nexus offices.
so my main point was Canada is holding up the office interviews for nexus. Have not looked at new stories in the past week but about a week ago it said that the American side was talking with the Canadian government to get the office open/talk about when they would open. Included a lot of government officials from states along the borders.
Nov 14, 21, 1:06 pm
#150
Join Date: Apr 2011
Posts: 37
I have Nexus for few years now but I've moved to US. I was considering applying for GE . What should be the best option
#1- Just inform Nexus that I've moved to US and they can update the info?
#2 - Apply for GE separately and let the Nexus expire ?
#3 - Apply for GE and cancel Nexus as I get it ?
Thanks
#1- Just inform Nexus that I've moved to US and they can update the info?
#2 - Apply for GE separately and let the Nexus expire ?
#3 - Apply for GE and cancel Nexus as I get it ?
Thanks
