Old Sep 4, 19, 2:17 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: seawolf
Messages posted in the The NEXUS Information Thread between 2007 and 2019 were moved to the:

Archived: The NEXUS Information Thread



Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.

About NEXUS

NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.

The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.

Program benefits

If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.

Membership will enable airline passengers to save time by:
  • using automated self-serve kiosks in dedicated areas at designated international airports;
  • using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US.
  • using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.

Join NEXUS

Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.

About NEXUS
How to apply
Enrolment process


Key points about the program as found by forum members:
  • NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
  • It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
  • Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
  • If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
  • There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
  • Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.


Updating Passport with Canada for NEXUS

As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
This is supported by data points in post 11122 and 11132 and 223 (Flyer given at NEXUS interview confirming document updates to be made online; report to enrollment centre if unable to change online. - DEC 2021).

Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
  • 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)

After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.

The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.

He specifically requested that only the telephone number be posted (and not the email address).

In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
Note:

US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,

Your NEXUS membership is not set to expire until July 11 2016.

As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.

If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.

When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.

It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.

Thank you again for contacting the CBP INFO Center.

Sincerely,

CBP INFO Center



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The NEXUS Information Thread

Old Nov 8, 21, 6:57 am
  #136  
 
Join Date: Jan 2007
Location: YKZ
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Posts: 659
I called Nexus today to see if it was possible to book interviews yet, now that the land border had re-opened. The agent I spoke with said that the enrollment centers are not open yet and they still have not heard what date they will be. Apparently there are discussions ongoing between both countries at the moment. An email will be sent out once this is announced.

CC
Captain Canuck is offline  
Old Nov 8, 21, 7:40 am
  #137  
 
Join Date: Aug 2013
Posts: 164
Originally Posted by Captain Canuck
I called Nexus today to see if it was possible to book interviews yet, now that the land border had re-opened. The agent I spoke with said that the enrollment centers are not open yet and they still have not heard what date they will be. Apparently there are discussions ongoing between both countries at the moment. An email will be sent out once this is announced.

CC
What number did you use to call them? I have documents that I need updated at an enrollment centre, but can't upload them online and not eligible for renewal for over a year.
gigafishing is offline  
Old Nov 8, 21, 10:36 am
  #138  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
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Exclamation Moderator's Note - Please Save the Commentary for the Policy Debate Forum

Per its description, the Trusted Travelers forum is for discussion of practical - not policy - issues directly related to the Trusted Travelers programs, NEXUS, Global Entry, PreCheck, etc.

Please save your commentary for the Checkpoints and Borders Policy Debate forum.

Posts have been deleted.

Thank you for understanding,

TWA884
Travel Safety/Security co-moderator
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Old Nov 8, 21, 10:49 am
  #139  
GVA
 
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Originally Posted by gigafishing
What number did you use to call them? I have documents that I need updated at an enrollment centre, but can't upload them online and not eligible for renewal for over a year.
Numbers can be found here: https://www.cbsa-asfc.gc.ca/prog/nexus/menu-eng.html
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Old Nov 8, 21, 11:06 am
  #140  
 
Join Date: Jan 2007
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Posts: 659
There are different numbers depending on where you are located - I just googled it for my area and it popped right up !

1-800-842-7647, Residents of Ontario and the United States .

CC
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Old Nov 8, 21, 2:39 pm
  #141  
 
Join Date: Jun 2013
Location: Seattle
Programs: AS, GE/NEXUS, Starbucks Gold
Posts: 28
I'm wondering when enrollment centers will reopen as well. My daughter's renewal was conditionally approved shortly before (January 2020 or so?) everything shut down. Fortunately, they keep pushing back the grace period expiration, but I'd still like to complete her interview as soon as possible.
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Old Nov 9, 21, 10:14 am
  #142  
 
Join Date: Jan 2020
Posts: 79
Originally Posted by uwskier25
I'm wondering when enrollment centers will reopen as well. My daughter's renewal was conditionally approved shortly before (January 2020 or so?) everything shut down. Fortunately, they keep pushing back the grace period expiration, but I'd still like to complete her interview as soon as possible.

that is what we are all waiting for and what we were waiting for specifically the Canadian side who closed their offices and sent everybody home.
wife and I have been approved since fall of 2019 and had interview set up for Blaine Washington at the end of February 2020. And had them canceled a few days before and them rescheduled like 4 times tell her scheduling was turned off.

this will be scary when the office opens.

The key thing to watch for is when the nexus lane opens up at the Canadian borders. when they open up the office it shouldnt be far behind if not at the same time
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Old Nov 9, 21, 2:31 pm
  #143  
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Originally Posted by mrlogboy
The key thing to watch for is when the nexus lane opens up at the Canadian borders. when they open up the office it shouldnt be far behind if not at the same time
Good number of CBSA NEXUS lanes never closed. Some of the closed ones have been reopened since September. Similarity, some CBP NEXUS lanes reopened this past Monday while others never closed.

NEXUS lane at airports didn't really closed/have been reopened since August/September.

NEXUS lanes are not fully opened due to passenger numbers not really there. Maybe it will come back up if Canada drop the testing requirement.

At this point, I don't see any relationship between NEXUS lane being open and NEXUS enrollment centres being opened.

Last edited by seawolf; Nov 9, 21 at 3:39 pm
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Old Nov 9, 21, 4:36 pm
  #144  
 
Join Date: Jan 2020
Posts: 79
Well a the bc crossing have crossed 3 times since aug and like 2 days after openings. Have crossed the border when nexus should be open and it was closed. Way back months ago if not more callled both sides of the border and the US side is during virtual for renewals but for fist time Canada said no go and closed their offices and on their site says really you should not even apply for Nexus until offices are open. Has been a month since crossed and if the land crossing are open (in bc ) then that is good. Was never speaking on anything other than land. Approved fall 2019 and sadly approved and waiting for for Blane or Richmond bc to open

also cant speak on the US side driving through as do not pay attention as when I cross is during closed nexus times.
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Old Nov 12, 21, 6:16 am
  #145  
 
Join Date: Dec 2011
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Originally Posted by seawolf
Good number of CBSA NEXUS lanes never closed. Some of the closed ones have been reopened since September. Similarity, some CBP NEXUS lanes reopened this past Monday while others never closed.... [clip]

At this point, I don't see any relationship between NEXUS lane being open and NEXUS enrollment centres being opened.
I think y'all are mixing metaphors, so to speak. :-) I understood the OP meant land border Nexus lanes. That is, *driving* into Canada not flying.

I am in the same boat as the person who can't upload a document that is needed to update Nexus, I have to wait for offices to open then drop in to show it. Sigh. I would agree if they open the driving/land border lanes that'll be a good sign. Nexus lanes closed at Lansdowne since March 2020.
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Old Nov 12, 21, 7:22 am
  #146  
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Originally Posted by bostonoski
I think y'all are mixing metaphors, so to speak. :-) I understood the OP meant land border Nexus lanes. That is, *driving* into Canada not flying.

I am in the same boat as the person who can't upload a document that is needed to update Nexus, I have to wait for offices to open then drop in to show it. Sigh. I would agree if they open the driving/land border lanes that'll be a good sign. Nexus lanes closed at Lansdowne since March 2020.
My point is I don't see reopening of NEXUS lane and NEXUS enrollment centre being directly related. NEXUS is not just a land crossing scheme. There's an airport component to it. I'm sure there's a varied mixed of individuals who only flies, only drives, both flies and drives. Makes no sense to tie reopening of enrollment centre to NEXUS land crossings being reopened especially when they are closed for different reasons.

NEXUS lanes are open/closed are based on demand. Thus some NEXUS lanes never closed at all and some have reopened (St. Bernard-de-Lacolle/St. Armand-Philipsburg) in September. Non-commercial land crossing numbers are still just 20% of 2019 numbers (last 4 weeks).

If NEXUS enrollment centre are to be reopened based on demand, they would have done so back in August (or even earlier) as there's a boatload of conditional approvals waiting for interviews even before COVID. CBSA has indicated enrollment centres will remain closed until "border restrictions" are lifted (not closed due to lack of demand for interviews).

I think it is entirely possible for enrollment centres to reopen without NEXUS lanes being reopened as they are closed due to different reasons.

Last edited by seawolf; Nov 12, 21 at 7:40 am
seawolf is offline  
Old Nov 12, 21, 8:21 am
  #147  
 
Join Date: Jan 2020
Posts: 79
My point was kind of messed.
nexus offices opening anywhere are based on Canadas whim

from February 2020 for about 6 to 8months I rescheduled for in office interviews four times (like every month or so) when I called into the American office they were saying it was all based on the Canadian side. They kept temporally closing their offices due to Covid. Then like the summer or fall is when they officially closed all offices for interviews.

never said anything on demand all I said was to do with Canadian politics/ethics/The way they do what they do.

Yes I did not mention air or water crossings to do with Nexus but it shouldve been more specific.
did not say that because I know renews are going on I know Nexus cards are being allowed to use at air border crossing etc.

this was just for brand new Application/people that have to do something in the office
on the Canadian nexus websites or the Canadian border guards websites. When they officially said that the offices are going to be closed/ they also posted theyre saying we advise you not to apply for a brand new Nexus card until Cove it is pretty much over/ when the boarder returns to normal levels.

I have been crossing the bc boarders since 1999 and for 17 months in 1999 crossed every weekend for 17 months. Im not saying Im any expert or anything but I am saying I do have experience at crossing the busy borders and have done it like 2 times a year and now we are going to do it a lot mores do to family situation and thats why we wanted to get an access card to make it easier so can easily cross anytime of day .

last 3 times crossed and asked they said staff at boarder has been reduced because of Covid and because of their Threat to strike in August for better working conditions. So leas staff so less chanace to get COVID.

so from Canadian perspective The offices are not going to open up until the border situation normalizes.
sadly all of their legal explanations on their websites are very generic and open to interpretation on what the criteria is to open up their nexus offices.

so my main point was Canada is holding up the office interviews for nexus. Have not looked at new stories in the past week but about a week ago it said that the American side was talking with the Canadian government to get the office open/talk about when they would open. Included a lot of government officials from states along the borders.
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mrlogboy is offline  
Old Nov 14, 21, 9:21 am
  #148  
 
Join Date: Mar 2019
Posts: 173
I'm sure Rep. Brian Higgins is on the case!
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oreocookies is offline  
Old Nov 14, 21, 11:19 am
  #149  
 
Join Date: Jan 2020
Posts: 79
Yes last stories I saw was several border states reps all sides, going to USA and Can government to get things
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Old Nov 14, 21, 1:06 pm
  #150  
 
Join Date: Apr 2011
Posts: 37
I have Nexus for few years now but I've moved to US. I was considering applying for GE . What should be the best option

#1- Just inform Nexus that I've moved to US and they can update the info?
#2 - Apply for GE separately and let the Nexus expire ?
#3 - Apply for GE and cancel Nexus as I get it ?

Thanks
punk is offline  

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