Old Sep 4, 2019, 2:17 pm
FlyerTalk Forums Expert How-Tos and Guides
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Messages posted in the The NEXUS Information Thread between 2007 and 2019 were moved to the:

Archived: The NEXUS Information Thread



Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.

About NEXUS

NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.

The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.

Program benefits

If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.

Membership will enable airline passengers to save time by:
  • using automated self-serve kiosks in dedicated areas at designated international airports;
  • using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US.
  • using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.

Join NEXUS

Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.

About NEXUS
How to apply
Enrolment process


Key points about the program as found by forum members:
  • NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
  • It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
  • Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
  • If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
  • There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
  • Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.


Updating Passport with Canada for NEXUS

As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
This is supported by data points in post 11122 and 11132 and 223 (Flyer given at NEXUS interview confirming document updates to be made online; report to enrollment centre if unable to change online. - DEC 2021).

Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
  • 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)

After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.

The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.

He specifically requested that only the telephone number be posted (and not the email address).

In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
Note:

US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,

Your NEXUS membership is not set to expire until July 11 2016.

As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.

If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.

When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.

It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.

Thank you again for contacting the CBP INFO Center.

Sincerely,

CBP INFO Center



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The NEXUS Information Thread

Old Feb 16, 2020, 9:27 am
  #31  
 
Join Date: Jul 2014
Posts: 483
Question for parents with young children

My wife and I have GE. Our daughter is 4 months old and we decided to do the NEXUS application for her since it is free and we are overdue for a trip to Montreal and we can kill two birds with one stone at the border when we drive up there. My question is: can a minor get NEXUS without parents having NEXUS? We would consider getting NEXUS in the future since it is only $50 for each of us, but could also renew our GE applications since we have two premium credit cards.
SudOvest is offline  
Old Feb 16, 2020, 11:06 am
  #32  
 
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,776
It's better, easier, to just do it altogether under the Nexus umbrella. $100 for the family to have the same benefits though it's not required that the parents have it. But the Canadian benefits will be useless to the infant as the parents can't benefit.

To fund this you could offer a buy 1 get 1 to a friend/colleague where they pay you $100, covering your Nexus expense for all 3, and they get 2 GE/TSAPre application fees paid for via your premium credit card reimbursement. Everyone comes out a winner.
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Old Feb 16, 2020, 11:33 pm
  #33  
 
Join Date: Feb 2013
Location: Seattle, USA
Posts: 19
Originally Posted by mnbp
Iris scans are optional, and are only used for Nexus Air arrivals at a few Canadian airports. Canada CBSA was the only user of Nexus iris scans, and is phasing their use out, airport by airport, over the next few months.

Here is the CBSA page describing which airports still use iris scans for Nexus Air arrivals.

https://www.cbsa-asfc.gc.ca/prog/nex...erien-eng.html
Thanks! I know that a photo and fingerprinting are a must, just wasn't sure about the iris scan part.

Last edited by jwsm; Feb 17, 2020 at 12:02 am
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Old Feb 17, 2020, 6:26 am
  #34  
 
Join Date: Jul 2014
Posts: 483
Originally Posted by Yoshi212
It's better, easier, to just do it altogether under the Nexus umbrella. $100 for the family to have the same benefits though it's not required that the parents have it. But the Canadian benefits will be useless to the infant as the parents can't benefit.

To fund this you could offer a buy 1 get 1 to a friend/colleague where they pay you $100, covering your Nexus expense for all 3, and they get 2 GE/TSAPre application fees paid for via your premium credit card reimbursement. Everyone comes out a winner.
Genius idea! Thanks! We don't need to go at the same time for the interview, right? We can't renew our GE yet-it's too early.
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Old Feb 17, 2020, 8:41 am
  #35  
 
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,534
Originally Posted by googs185
Genius idea! Thanks! We don't need to go at the same time for the interview, right?
Correct.

We can't renew our GE yet-it's too early.
You can renew as early as 364 days before expiration date.

If you plan to apply for NEXUS for you, your wife and daughter, apply ASAP. Just select a day after one of your birthday to maximize validity date.
Yoshi212 likes this.
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Old Feb 17, 2020, 11:17 am
  #36  
 
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,776
You do not need to go to the same interview. GE renewal is opens up 1 year from expiry but switching from GE to Nexus has no limit that I am aware of. I went from GE to Nexus with 2+ years left on my membership.

Originally Posted by googs185
Genius idea! Thanks! We don't need to go at the same time for the interview, right? We can't renew our GE yet-it's too early.
Yoshi212 is offline  
Old Feb 17, 2020, 11:51 pm
  #37  
 
Join Date: Apr 2016
Posts: 309
Originally Posted by Yoshi212
But the Canadian benefits will be useless to the infant as the parents can't benefit.
But it would get the whole travelling party to the front-of-the-line at CATSA when travelling with the NEXUS-card carrying infant.
tecate55 is offline  
Old Feb 20, 2020, 3:05 am
  #38  
 
Join Date: Feb 2013
Location: Seattle, USA
Posts: 19
Originally Posted by jwsm
OK, Nexus interview scheduled for next week at the Blaine location. With the switch and transition over to facial recognition technology, anyone knows if they are still doing/requiring iris scans at that location? Is it compulsory to have one in order to get approved for Nexus, or is that optional?
Wife had her Nexus interview today. Was over(and approved) in all of ten minutes. Had photo taken and got fingerprinted. No iris scan. When I asked about it, was told they don't do that anymore due to the transition over to facial recognition technology. Was interviewed by the CBP officer first and then his Canadian counterpart. Both officers were very cordial.
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Old Feb 23, 2020, 11:55 am
  #39  
 
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,511
I've been pointed to this thread as the best place to ask a couple of questions.

Mrs. Fredd's wallet containing her NEXUS card (among a number of other IDs and cards ) was stolen while we were in Italy a few days ago. We happen to live near the Blaine WA NEXUS center so she reported the theft in person on our return and she's applied online for a replacement card.

1. Any data points as to how long a replacement card might take to arrive?

2. Since using a GE kiosk or getting PreCheck on boarding passes doesn't require a physical card, and I gather her PASSID or Known Traveler Number will remain the same, will she still be entitled to access GE and PreCheck privileges, despite the theft of her NEXUS card?

Thanks in advance.
Fredd
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Old Feb 23, 2020, 7:03 pm
  #40  
 
Join Date: Oct 2008
Location: Port Moody, BC
Posts: 484
Fredd -

Even though you have her PASSID and KTN entered in the appropriate fields, you may experience issues because she doesn't have a physical card with her if the relevant document checkers are expecting it.

Also, depending on the check-in process at your airport, you may experience problems - when I was flying YVR-LAS I had problems figuring out how to put my NEXUS card in Westjet's reader so I tried using my passport instead, but as I'd used NEXUS for the online part of the check-in process it wouldn't allow me to - it said it wanted my NEXUS card, and I eventually figured out how to have it read properly.

Last edited by FXWizard; Feb 23, 2020 at 7:16 pm
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Old Feb 24, 2020, 5:17 am
  #41  
 
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,511
Originally Posted by FXWizard
Fredd -
Even though you have her PASSID and KTN entered in the appropriate fields, you may experience issues because she doesn't have a physical card with her if the relevant document checkers are expecting it.
Thanks! However, I think our situation is a little different. Other than when crossing the border by car, we have need of our physical NEXUS cards only at Canadian airports.Our PASSIDs are in our profiles on the airlines we fly most frequently and in our passports (I don't know the technicalities). We have no reason to show our NEXUS cards at US airports. In fact, when we landed at IAH from LHR last week, we used a Global Entry kiosk with facial recognition and didn't need to use our passports at all, a first for us.

That's why we're wondering whether the theft of her physical NEXUS card impacts Mrs. Fredd's PreCheck and Global Entry privileges, and also wondering when she might expect to receive a replacement card.

An encouraging update: Mrs. Fredd received an email today indicating her replacement card had been approved almost immediately and that she can use the Global Entry kiosk now. She retains the same PASSID. I will update further when she actually receives her replacement NEXUS card in case any other member encounters a similar situation.

Final update: Mrs. Fredd received her card in the mail today, the 8th day after she applied for a replacement on line. Her card number is the same but to activate it online she also had to enter the security code on the back of the card. We're leaving on an international trip tomorrow and hoping PreCheck and Global Entry are reinstated without any glitches. We just printed out our first set of BPs and PreCheck is on there - hurray!
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Last edited by Fredd; Feb 29, 2020 at 3:12 pm Reason: Update
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Old Feb 25, 2020, 8:11 am
  #42  
 
Join Date: Nov 2013
Location: PHL
Programs: AA - Plat, HHonors - Diamond, IHG - Plat, Marriott - Gold, National - Exec, Amtrak - Select, NEXUS
Posts: 1,075
Originally Posted by FXWizard
Fredd -

Even though you have her PASSID and KTN entered in the appropriate fields, you may experience issues because she doesn't have a physical card with her if the relevant document checkers are expecting it.

Also, depending on the check-in process at your airport, you may experience problems - when I was flying YVR-LAS I had problems figuring out how to put my NEXUS card in Westjet's reader so I tried using my passport instead, but as I'd used NEXUS for the online part of the check-in process it wouldn't allow me to - it said it wanted my NEXUS card, and I eventually figured out how to have it read properly.
Nobody needs to see a NEXUS card to access TSA PreCheck security or to check in for Domestic US flights. All that is needed is having the KTN in the appropriate location in the PNR for a participating airline (for PreCheck), and any other acceptable ID for airline check-in and TSA document verification (with or without a KTN).
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Old Feb 25, 2020, 7:50 pm
  #43  
 
Join Date: Nov 2018
Location: Canada
Posts: 37
So my parents screwed up the new Nexus face scan setup.

They are in their 60s. They attempted the facial recognition scan setup when returning from Mexico, and somehow, my mother's face got registered into both her own and my dad's Nexus card profiles.

The officers at the airport said my dad could get it fixed by re-scanning his face the next time he enters the country.
Anyone else been through this? Is this the correct approach to get the face scan fixed, or should they try something else?
Montoya080 is offline  
Old Oct 29, 2020, 11:01 am
  #44  
 
Join Date: Sep 2016
Posts: 196
I have two questions.
The first one is about my driver license. I've tried to update it 27 times using the website, and it will not update.
I'm American and now Canada is closed due to the virus. Can I update my DL for NEXUS at a Global Entry office in the United States? Or must I go to Canada?

Second - I just renewed my passport and it will have a new number. It is coming soon. Will the website let me update?
CarlosRodrigue is offline  
Old Oct 29, 2020, 11:15 am
  #45  
 
Join Date: Feb 2020
Posts: 15
Some nexus interview dates are opened in buffalo enrollment center it's like one in Dec than in Feb and March. I am not sure if they are going to honor these schedules or will cancel when the time comes.
SAM2307 is offline  

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