Old Sep 4, 19, 2:17 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: seawolf
Messages posted in the The NEXUS Information Thread between 2007 and 2019 were moved to the:

Archived: The NEXUS Information Thread



Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.

About NEXUS

NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.

The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.

Program benefits

If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.

Membership will enable airline passengers to save time by:
  • using automated self-serve kiosks in dedicated areas at designated international airports;
  • using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US.
  • using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.

Join NEXUS

Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.

About NEXUS
How to apply
Enrolment process


Key points about the program as found by forum members:
  • NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
  • It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
  • Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
  • If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
  • There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
  • Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.


Updating Passport with Canada for NEXUS

As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
This is supported by data points in post 11122 and 11132 and 223 (Flyer given at NEXUS interview confirming document updates to be made online; report to enrollment centre if unable to change online. - DEC 2021).

Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
  • 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)

After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.

The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.

He specifically requested that only the telephone number be posted (and not the email address).

In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
Note:

US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,

Your NEXUS membership is not set to expire until July 11 2016.

As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.

If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.

When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.

It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.

Thank you again for contacting the CBP INFO Center.

Sincerely,

CBP INFO Center



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The NEXUS Information Thread

Old Oct 18, 21, 7:23 am
  #121  
 
Join Date: Feb 2012
Location: PHX
Programs: AAexp, AC75k, HertzPC, NationalEE, Accor/MariottP, Hilton/HyattG
Posts: 3,606
Originally Posted by seawolf
Lane monitors donít check expiration date or the card even actually belongs to you.
This. I've maybe had one or two agents that even give it a proper glance. You'll be fine
SKYEG is offline  
Old Oct 18, 21, 9:05 am
  #122  
 
Join Date: Jul 2015
Location: Florida
Programs: Delta SkyMiles; Hilton HHonors; NEXUS; National Emerald Club Executive
Posts: 365
Originally Posted by GoAmtrak
Is CATSA allowing NEXUS members with extended memberships through the dedicated security lanes? My card says it expired earlier this year but it’s actually valid until next year. With so many of us renewing and being in conditionally approved purgatory this must be an ever-increasingly common scenario, right?
"Existing NEXUS and FAST members who renew their membership before the expiry date on their card will retain their membership privileges for twenty-four months beyond their scheduled expiration. Therefore, please renew your membership before it expires to avoid losing your privileges." That's according to the official web site of the Canadian Border Services Agency: https://www.cbsa-asfc.gc.ca/services...ments-eng.html

If you want to be on the safe side, perhaps you could print out a copy of that page that you can show if CATSA asks about the expiration date.
txviking is offline  
Old Oct 18, 21, 10:02 am
  #123  
Original Member
 
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,502
Originally Posted by SKYEG
This. I've maybe had one or two agents that even give it a proper glance. You'll be fine
IME the only thing they really look closely at is you are in the correct terminal (eg US vs non-US departure).
SKYEG likes this.
seawolf is offline  
Old Oct 19, 21, 11:00 pm
  #124  
 
Join Date: Mar 2019
Posts: 173
I am going to get an enhanced drivers license in NY. Does that render my actual Nexus card useless? I like the Nexus program as a cheaper way to get TSA Precheck and Global Entry, but that cheap-looking Nexus card doesn't seem to serve a purpose if I have an enhanced license, right?
oreocookies is offline  
Old Oct 20, 21, 6:25 am
  #125  
Original Member
 
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,502
Originally Posted by oreocookies
I am going to get an enhanced drivers license in NY. Does that render my actual Nexus card useless? I like the Nexus program as a cheaper way to get TSA Precheck and Global Entry, but that cheap-looking Nexus card doesn't seem to serve a purpose if I have an enhanced license, right?
EDL is only a passport replacement document at land crossings, access to CBP Ready Lane (where offered) and a Real ID document for federal identification purposes.
seawolf is offline  
Old Oct 20, 21, 6:51 am
  #126  
 
Join Date: Jun 2014
Programs: EY
Posts: 784
Originally Posted by seawolf
EDL is only a passport replacement document at land crossings, access to CBP Ready Lane (where offered) and a Real ID document for federal identification purposes.
Exactly. An EDL will not get you global Entry, nexus, or precheck. It along with the passport card made more sense in the immediate years after 2009 when more stringent documentation was required at the northern border, but its usage has declined in tandem with the increase in nexus uptake. Most Canadian provinces have depreciated their edls for that reason.
xobile is offline  
Old Oct 22, 21, 11:21 am
  #127  
 
Join Date: Mar 2012
Posts: 249
Originally Posted by oreocookies
I am going to get an enhanced drivers license in NY. Does that render my actual Nexus card useless? I like the Nexus program as a cheaper way to get TSA Precheck and Global Entry, but that cheap-looking Nexus card doesn't seem to serve a purpose if I have an enhanced license, right?
EDL only gets you across the border. It doesn't give you NEXUS lane privileges, Global Entry or TSA PreCheck. As a fairly frequent driver to Canada, I love the NEXUS lane, it has saved me considerable time. The most was returning home from Whistler on a (American) Thanksgiving Sunday in 2019. The regular lanes had a 90 minute wait at Peace Arch, but the NEXUS lanes, while backed up somewhat, was only 20 minutes.

Washington also offers an EDL, but since I have a NEXUS card, I am just getting a regular license. It won't be good for airport security after they finally start enforcing Real ID, but I've taken to using my NEXUS at the airport anyway.
zephyr17 is offline  
Old Oct 29, 21, 2:16 pm
  #128  
 
Join Date: Mar 2019
Posts: 173
I think unfortunately I will be going to Canada with people who don't have NEXUS anyway, so I can't use that lane. But I'm gonna try to convince them - it's truly worth it for the cheap access to TSA pre-check alone.

I remember Trump threatened to stop taking applications, and then COVID hit, so I don't know if it's still possible to sign up at the border of NY and Canada, but I will look into it! Either way, I will probably get the enhanced driver's license just in case I ever forget my Passport or NEXUS card.

Last edited by oreocookies; Oct 29, 21 at 2:23 pm
oreocookies is offline  
Old Oct 29, 21, 3:44 pm
  #129  
Original Member
 
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,502
Originally Posted by oreocookies
I think unfortunately I will be going to Canada with people who don't have NEXUS anyway, so I can't use that lane. But I'm gonna try to convince them - it's truly worth it for the cheap access to TSA pre-check alone.

I remember Trump threatened to stop taking applications, and then COVID hit, so I don't know if it's still possible to sign up at the border of NY and Canada, but I will look into it! Either way, I will probably get the enhanced driver's license just in case I ever forget my Passport or NEXUS card.
Enrolling in NEXUS from scratch is not possible for the foreseeable future as no interviews are taking place.
seawolf is offline  
Old Oct 29, 21, 4:07 pm
  #130  
GVA
 
Join Date: Oct 2002
Location: Here there everywhere
Programs: Bonvoy Lifetime Titanium, Hilton Diamond, IHG Plat, BA Silver, Aegean Gold, Aeroplan 25k, AA EXP
Posts: 2,792
Originally Posted by seawolf
Enrolling in NEXUS from scratch is not possible for the foreseeable future as no interviews are taking place.
Things might conceivably change from November 8.
GVA is offline  
Old Oct 29, 21, 4:17 pm
  #131  
Original Member
 
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,502
Originally Posted by GVA
Things might conceivably change from November 8.
One can only hope.

CBSA stated NEXUS and FAST enrollment centres remain temporarily closed as long as COVID-19 border restrictions are in place.

No idea which restrictions they are referring to. Closed until US open up? Closed until ArriveCAN is deemed no longer necessary?

If CBSA wanted to, it could have done so a long time ago especially at PreClearance locations as both CBP and CBSA were still staffed there performing inspection operations.
seawolf is offline  
Old Nov 4, 21, 8:58 am
  #132  
 
Join Date: Mar 2019
Posts: 173
What is supposed to happen on November 8? With vaccinated people being allowed to cross the border, you'd think appointments will open back up. But the office in Niagara Falls was small and cramped so I wouldn't blame them for some caution - unfortunately it's too cold in this part of the country right now to open up the windows. Maybe interviews can resume when it gets warmer?
oreocookies is offline  
Old Nov 4, 21, 11:30 am
  #133  
 
Join Date: Dec 2019
Programs: AA: Exec Plat; AC: 75K; JX: Insighter; HH: Dia; Bonvoy: Gold; Wyndham: Dia
Posts: 287
Originally Posted by oreocookies
What is supposed to happen on November 8?
Unfortunately, there have been no announcements of any changes to take place at that time to NEXUS interviews. They could be doing remote interviews now. But they're not.
ramcm7 is online now  
Old Nov 5, 21, 11:19 am
  #134  
 
Join Date: Dec 2011
Location: TBD
Programs: AA since 1988 (ex-elite status); Alaska; Hilton Diamond
Posts: 497
Hi All,
Used to be more active here but have been lurking via subscription to email... question for anyone who might know:

In 2014 I changed my US passport and Nexus to reflect a new married name (despite having misgivings about changing my name). I should have listened to the little cricket on my shoulder. I finalized my divorce during the pandemic, but I have not yet changed my passport and Nexus back because I think I can't get the Nexus change until I can go into an office and show my document(s)... am I correct in thinking that?

I don't want them not to match so I have to travel under my old name right now if I want to use Nexus etc. Any suggestions or knowledge on this?
bostonoski is offline  
Old Nov 7, 21, 12:25 pm
  #135  
 
Join Date: Jul 2014
Location: NYC
Programs: Nexus
Posts: 21
I am traveling to Canada by car. We all have Nexus but my wife's passport is expired and currently being renewed.

Is it possible / an issue to drive with just her Nexus given that her passport is expired?

I've seen conflicting answers, with some swearing that it is fine while others pointing out that it could be grounds for suspension.
mendelk is offline  

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