Old Sep 4, 19, 2:17 pm
FlyerTalk Forums Expert How-Tos and Guides
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Messages posted in the The NEXUS Information Thread between 2007 and 2019 were moved to the:

Archived: The NEXUS Information Thread



Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.

About NEXUS

NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.

The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.

Program benefits

If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.

Membership will enable airline passengers to save time by:
  • using automated self-serve kiosks in dedicated areas at designated international airports;
  • using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US.
  • using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.

Join NEXUS

Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.

About NEXUS
How to apply
Enrolment process


Key points about the program as found by forum members:
  • NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
  • It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
  • Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
  • If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
  • There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
  • Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.


Updating Passport with Canada for NEXUS

As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
This is supported by data points in post 11122 and 11132 and 223 (Flyer given at NEXUS interview confirming document updates to be made online; report to enrollment centre if unable to change online. - DEC 2021).

Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
  • 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)

After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.

The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.

He specifically requested that only the telephone number be posted (and not the email address).

In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
Note:

US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,

Your NEXUS membership is not set to expire until July 11 2016.

As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.

If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.

When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.

It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.

Thank you again for contacting the CBP INFO Center.

Sincerely,

CBP INFO Center



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The NEXUS Information Thread

Old Oct 5, 21, 7:07 am
  #106  
 
Join Date: Feb 2011
Programs: WS Gold, AC 75K, Hertz PC, National EE, Hilton Diamond, Bonvoy Gold, Bills Mafia
Posts: 343
Originally Posted by xobile
If you apply now, once appointments do open, you can 'be first' for an interview. Yes it should be open now or be virtual, but you'll be in a good position once it physically opens.
I assume it would open the same time as the land borders?
bcard519 is offline  
Old Oct 5, 21, 9:59 pm
  #107  
 
Join Date: Sep 2010
Location: EWR/PHL/JFK
Programs: A3*G, AS MVP, UA, AA
Posts: 398
Originally Posted by bcard519
I assume it would open the same time as the land borders?
i think that's a safe assumption. https://www.cbsa-asfc.gc.ca/services...ments-eng.html says "NEXUS and FAST enrollment centres remain temporarily closed as long as COVID-19 border restrictions are in place". according to https://help.cbp.gov/s/article/Artic...language=en_US, "These restrictions will remain in effect until 11:59 p.m. EDT on October 21, 2021". so hopefully in a month or so!
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lensovet is offline  
Old Oct 6, 21, 2:28 pm
  #108  
 
Join Date: Jan 2009
Location: YOW
Programs: AC E75 / Marriott Gold Elite
Posts: 944
Just got my renewal approved, no interview required at all. Applied for renewal September 10th and confirmed today, so just under a month. Also of interest, my credit card was billed and then the charge reversed as a rebate, so as far as I can tell I was renewed to 2027 with no fee. I didn't read all upthread, but thought I would share my experience.
YZF_Elite is offline  
Old Oct 6, 21, 5:51 pm
  #109  
 
Join Date: Jul 2001
Location: SW Michigan, ex SF Bay Area
Posts: 747
Originally Posted by YZF_Elite
Also of interest, my credit card was billed and then the charge reversed as a rebate, so as far as I can tell I was renewed to 2027 with no fee.
Rebated by the credit card? May I ask which card? This is the first Ive heard of a credit card rebating a charge for NEXUS. For every one Ive seen, its Global Entry or TSA PreCheck only.
seawolf and txviking like this.
Rare is online now  
Old Oct 7, 21, 9:33 am
  #110  
 
Join Date: Jan 2009
Location: YOW
Programs: AC E75 / Marriott Gold Elite
Posts: 944
Originally Posted by Rare
Rebated by the credit card? May I ask which card? This is the first Ive heard of a credit card rebating a charge for NEXUS. For every one Ive seen, its Global Entry or TSA PreCheck only.
I assumed it was a rebate from Nexus for the delays or something, I didn't contemplate that it was maybe from my credit card. I have the TD Aeroplan card, whatever the $140/yr one is or something like that. Have had it for 20+ years from the CIBC days, don't pay a lot of attention
YZF_Elite is offline  
Old Oct 7, 21, 9:50 am
  #111  
 
Join Date: Jul 2001
Location: SW Michigan, ex SF Bay Area
Posts: 747
Originally Posted by YZF_Elite
I assumed it was a rebate from Nexus for the delays or something, I didn't contemplate that it was maybe from my credit card. I have the TD Aeroplan card, whatever the $140/yr one is or something like that. Have had it for 20+ years from the CIBC days, don't pay a lot of attention
Nice! After I posted my reply, I noticed that you were in Canada, so such a benefit makes sense. Too bad only Canadian residents are eligible! Here's TD's description of it:
  • Enroll for NEXUS and once every 48 months get an application fee rebate (a value of up to $125, assumes both the Primary Cardholder and Additional Cardholder use the NEXUS Benefit).
YZF_Elite likes this.
Rare is online now  
Old Oct 8, 21, 9:30 am
  #112  
 
Join Date: Sep 2014
Location: MIA
Programs: AA*P / Nexus / Marriot*G/ Hertz Gold/HH*G
Posts: 40
Originally Posted by a5un
I just had my Nexus card revoked today with minimal reason that I don't meet eligibility requirement.
The only eligibility requirement that may be objectionable is that to have Nexus, a person must be "admissible" into US.
I'm currently adjusting my status from TN to LPR, and thus I'm "inadmissible" into US, I can only be "paroled". That's my speculation anyhow.
Has anyone else had this experience?
you are not allowed to renew or request a Nexus card while pending your green card process. It is written somewhere on their site
I was in similar situation and my card expired, once I got my green card, requested the renewal and got conditionally approved.but no interviews avail.dont think I can use the benefits of it cause my card expired, but will ask next week when I return to Miami
Patius is offline  
Old Oct 8, 21, 9:47 am
  #113  
 
Join Date: Jan 2010
Location: YVR
Posts: 2,072
Originally Posted by Patius
.dont think I can use the benefits of it cause my card expired, but will ask next week when I return to Miami
My understanding is that if you had applied BEFORE your card expired, you'd still be able to use it as the expiry has been "extended" 730 days. However if it expired THEN you applied, no dice. Likely would still work for jumping security screening queues in Canada, but to enter the countty, but honestly I wouldn't test that.
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nomadic.relief is offline  
Old Oct 10, 21, 8:31 am
  #114  
 
Join Date: Aug 2019
Location: SFO
Programs: UA
Posts: 185
Originally Posted by Patius
you are not allowed to renew or request a Nexus card while pending your green card process. It is written somewhere on their site
I was in similar situation and my card expired, once I got my green card, requested the renewal and got conditionally approved.but no interviews avail.dont think I can use the benefits of it cause my card expired, but will ask next week when I return to Miami
Got my green card now. What should I do? I already asked for my Nexus card to be reconsidered and it's been under review for almost 2 months now. If I reapply, the reconsideration will be cancelled. Also, I'm not sure how the Nexus application process is now since there is no appointment date available anywhere.
a5un is offline  
Old Oct 14, 21, 9:49 pm
  #115  
 
Join Date: Nov 2011
Posts: 6,371
looks like some interview slots opened but they are all taken now?
yerffej201 is offline  
Old Oct 14, 21, 10:12 pm
  #116  
Original Member
 
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,502
Originally Posted by yerffej201
looks like some interview slots opened but they are all taken now?
What makes you say that? CBSA is not conducting any interviews.
seawolf is offline  
Old Oct 15, 21, 10:24 am
  #117  
 
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,685
I'm getting mixed messages as well......

Conditionally Approved - Interview required

Schedule interview - several dates in Dec 2021 at Fort Erie, Canada only. Then all dates & locations closed up and nothing is available now.

Got a confirmation for an interview in Dec, but the instruction also tells me that all offices are closed/suspended for interviews until further notice.

So?!
global happy traveller is offline  
Old Oct 15, 21, 11:24 am
  #118  
Original Member
 
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,502
Originally Posted by global happy traveller
I'm getting mixed messages as well......

Conditionally Approved - Interview required

Schedule interview - several dates in Dec 2021 at Fort Erie, Canada only. Then all dates & locations closed up and nothing is available now.

Got a confirmation for an interview in Dec, but the instruction also tells me that all offices are closed/suspended for interviews until further notice.

So?!
Maybe they are testing to make sure appointment booking is still working with an eye on reopening? One can only hope.
seawolf is offline  
Old Oct 17, 21, 8:46 pm
  #119  
 
Join Date: Jul 2004
Location: MSP
Programs: DL DM, Amtrak peon, Colbert Lifetime Platinum
Posts: 4,529
Is CATSA allowing NEXUS members with extended memberships through the dedicated security lanes? My card says it expired earlier this year but its actually valid until next year. With so many of us renewing and being in conditionally approved purgatory this must be an ever-increasingly common scenario, right?
GoAmtrak is offline  
Old Oct 18, 21, 6:09 am
  #120  
Original Member
 
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,502
Originally Posted by GoAmtrak
Is CATSA allowing NEXUS members with extended memberships through the dedicated security lanes? My card says it expired earlier this year but its actually valid until next year. With so many of us renewing and being in conditionally approved purgatory this must be an ever-increasingly common scenario, right?
Lane monitors dont check expiration date or the card even actually belongs to you.
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seawolf is offline  

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