Sep 4, 2019, 2:17 pm
Last edit by: seawolf
Messages posted in the The NEXUS Information Thread between 2007 and 2019 were moved to the:
Archived: The NEXUS Information Thread
Archived: The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US.
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
The NEXUS Information Thread
Dec 8, 2021, 12:27 pm
#211
Join Date: Jun 2009
Location: YVR
Programs: Aeroplan E25, Amtrak Guest Rewards, Bonvoy Lifetime Gold, Delta Skymiles Silver, HHonors Gold, Nexus
Posts: 502
DTW Pedestrian
Hey all, does any one know off-hand if it is possible to walk up to the DTW facility? My application expiration date is coming up quickly, and instead of losing everything and starting over from scratch, I was able to grab an interview in DTW. and I'll be flying from SEA to attend it. If possible, I would prefer to take transit to downtown, and walk up to the enrollment center, as opposed to paying an Uber/Lyft to sit on-site and wait for me to complete the interview (these are the instructions provided if you use rideshare to get there).
They provide the number, so I will call and verify, but was hoping to see if anyone else had experience with this, before I call.
They provide the number, so I will call and verify, but was hoping to see if anyone else had experience with this, before I call.
Dec 8, 2021, 1:57 pm
#212
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,638
Dec 10, 2021, 5:31 am
#213
Join Date: Jun 2009
Location: YVR
Programs: Aeroplan E25, Amtrak Guest Rewards, Bonvoy Lifetime Gold, Delta Skymiles Silver, HHonors Gold, Nexus
Posts: 502
Thanks for the link to the thread. I guess I'll have to bump it to see if anyone can actually answer it, yay or nay.
Dec 10, 2021, 10:08 am
#214
Join Date: Jan 2020
Posts: 79
Hey all, does any one know off-hand if it is possible to walk up to the DTW facility? My application expiration date is coming up quickly, and instead of losing everything and starting over from scratch, I was able to grab an interview in DTW. and I'll be flying from SEA to attend it. If possible, I would prefer to take transit to downtown, and walk up to the enrollment center, as opposed to paying an Uber/Lyft to sit on-site and wait for me to complete the interview (these are the instructions provided if you use rideshare to get there).
They provide the number, so I will call and verify, but was hoping to see if anyone else had experience with this, before I call.
They provide the number, so I will call and verify, but was hoping to see if anyone else had experience with this, before I call.
but if this is a nexus application.
mine and my wife’s expired in August and that expiration date is still on our current site.
Late November I was able to set up an appointment for me and my wife and Blaine Washington for like December 3 we went to the appointment and we’ve been approved and the cards are in the mail.
so if this is an expiration date for a Nexus appointment you don’t have to really pay attention to it as they seem to keep bumping extensions
Dec 10, 2021, 10:10 am
#215
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,429
Does any
ne know how long NEXUS approval takes these days?
ne know how long NEXUS approval takes these days?
Dec 11, 2021, 1:11 pm
#216
Join Date: Feb 2009
Posts: 16
I will be travelling to the USA shortly for the first time since pre-COVID. Will be flying out of YUL.
Can anyone comment on what the Global Entry/Nexus process is like these days and what has changed since 2019?
Are there new Global Entry kiosks that use facial recognition?
I imagine that on return to Canada we would need to see an officer after using the kiosk to verify ArriveCAN, proof of vaccination, etc.
Thanks
Can anyone comment on what the Global Entry/Nexus process is like these days and what has changed since 2019?
Are there new Global Entry kiosks that use facial recognition?
I imagine that on return to Canada we would need to see an officer after using the kiosk to verify ArriveCAN, proof of vaccination, etc.
Thanks
Dec 11, 2021, 2:48 pm
#217
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,638
Please refer to the following thread:The list of airports where Global Entry kiosks with facial recognition technology are used is available here:
Dec 13, 2021, 1:35 pm
#218
Join Date: Feb 2007
Location: PacNW (SEA)
Programs: AS, IHG and post-loyal
Posts: 523
Any datapoints about credit cards that reimburse for Nexus? A few of my cards have Precheck / Global Entry reimbursement, but Nexus payment hasn't triggered the refund and no love getting an exception. I've tried the Chase (CSR) and Amex family (Bonvoy), no dice on either. Still doing Nexus anyway, but I'd take the refund if offered 
Edit: Did some digging and found a few success points w/ CSR. Will try it again unless any confirmed winners mentioned here.
Edit: Did some digging and found a few success points w/ CSR. Will try it again unless any confirmed winners mentioned here.
Last edited by leland; Dec 13, 2021 at 3:06 pm
Dec 13, 2021, 1:45 pm
#219
Join Date: Dec 2019
Programs: AA: Exec Plat; AC: 75K; JX: Explorer; HH: Dia; Bonvoy: Gold; Wyndham: Dia
Posts: 299
Any datapoints about credit cards that reimburse for Nexus? A few of my cards have Precheck / Global Entry reimbursement, but Nexus payment hasn't triggered the refund and no love getting an exception. I've tried the Chase (CSR) and Amex family (Bonvoy), no dice on either. Still doing Nexus anyway, but I'd take the refund if offered
Dec 14, 2021, 8:47 am
#221
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,655
Any datapoints about credit cards that reimburse for Nexus? A few of my cards have Precheck / Global Entry reimbursement, but Nexus payment hasn't triggered the refund and no love getting an exception. I've tried the Chase (CSR) and Amex family (Bonvoy), no dice on either. Still doing Nexus anyway, but I'd take the refund if offered
Dec 17, 2021, 9:47 pm
#222
Join Date: Jun 2020
Posts: 223
Just had my interview and was approved. In the approval letter(the one on the website notification) it states
Anyone know what they are trying to say? Global Entry cards can't be used at Nexus Kiosks?
This is the information sheet I was given at today's interview. The last section talks about it and didn't say anything about registration
Anyone know what they are trying to say? Global Entry cards can't be used at Nexus Kiosks?
We bought a new car in 2016 and I was concerned because our old car was listed in our NEXUS information. I asked NEXUS (we happen to live not far from the Blaine / Birch Bay WA office) and they said just to ignore it because it was no longer relevant. That seemed a little unsettling as there was inaccurate information on my form but it's never been a problem. We're coming up for renewal again in 2022 so I'm guessing they stopped collecting the vehicle information at some point before your original 2013 application.
Last edited by TWA884; Dec 18, 2021 at 2:38 pm Reason: Merge consecutive posts by the same member
Dec 17, 2021, 10:05 pm
#223
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,638
Please refer to the following threads for additional information.
Dec 19, 2021, 9:14 am
#224
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,638
Moderator's Note - Topic Drift
Please keep in mind FlyerTalk rule 5 when posting.
Several messages discussing the Global Entry card, which had little if anything to do with NEXUS, were moved to the thread referenced in my earlier post.
Thank you,
TWA884
Travel Safety/Security co-moderator
Several messages discussing the Global Entry card, which had little if anything to do with NEXUS, were moved to the thread referenced in my earlier post.
Thank you,
TWA884
Travel Safety/Security co-moderator
Dec 20, 2021, 11:46 am
#225
Join Date: Dec 2004
Location: BUR/LAX
Programs: UA 1K/2MM, HHonors Diamond, IHG Diamond Elite
Posts: 2,505
Received this email yesterday:
Dear NEXUS Member,
Given the Government’s recent updated travel advisory for Canadians to avoid non-essential travel outside of Canada, as well as the upcoming suspension of the short trip PCR test exemption, the CBSA will temporarily suspend NEXUS/FAST interviews at enrolment centres (EC) in the United States (US) starting Monday, December 20, 2021 until further notice. This will be re-evaluated as the border measures evolve.
Please consult the CBSA website frequently for all updates on the resumption of NEXUS/FAST interviews, log into your account to check the status of your interview, and schedule another one if required in the Trusted Traveller Programs portal.
Please do not hesitate to contact https://www.cbsa-asfc.gc.ca/contact/com-eng.html if you have any questions.
Sincerely,
Travellers Policy and Programs Directorate
Canada Border Services Agency
Dear NEXUS Member,
Given the Government’s recent updated travel advisory for Canadians to avoid non-essential travel outside of Canada, as well as the upcoming suspension of the short trip PCR test exemption, the CBSA will temporarily suspend NEXUS/FAST interviews at enrolment centres (EC) in the United States (US) starting Monday, December 20, 2021 until further notice. This will be re-evaluated as the border measures evolve.
Please consult the CBSA website frequently for all updates on the resumption of NEXUS/FAST interviews, log into your account to check the status of your interview, and schedule another one if required in the Trusted Traveller Programs portal.
Please do not hesitate to contact https://www.cbsa-asfc.gc.ca/contact/com-eng.html if you have any questions.
Sincerely,
Travellers Policy and Programs Directorate
Canada Border Services Agency
