Last edit by: seawolf
Messages posted in the The NEXUS Information Thread between 2007 and 2019 were moved to the:
Archived: The NEXUS Information Thread
Archived: The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US.
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
The NEXUS Information Thread
#303
Join Date: Sep 2010
Location: EWR/PHL/JFK
Programs: A3*G, AS MVPG, UA, AA
Posts: 609
#304
Join Date: Jun 2018
Posts: 376
As far as I can tell, the only info you can update online is passport and mailing address. My passport has not changed. But every time I've used nexus in the past year, I've been told by the Canadians that I'm flagged because 'some document' needs updating, but they can't tell me which one, and they tell me I should go to a US enrollment center to have it fixed. The US side never complains. So I suspect it's my Canadian visa which was renewed a couple years ago, after my nexus renewal application was submitted.
#305
Join Date: Jul 2022
Posts: 1
New to the forum and didn't quite find an answer to this, so hoping someone can help! My wife and I both have had Nexus since 2019 and need to update our visa statuses. At the time she was just a Canadian Citizen and is now in the US on an H1B. I'm a US citizen and used to be a Canadian PR, but not longer. Can we walk in to an enrollment center and have this info updated? We're close to SFO but I see they don't take walkins. Any tips on how to get this resolved?
Thank you!
Thank you!
#306
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,592
New to the forum and didn't quite find an answer to this, so hoping someone can help! My wife and I both have had Nexus since 2019 and need to update our visa statuses. At the time she was just a Canadian Citizen and is now in the US on an H1B. I'm a US citizen and used to be a Canadian PR, but not longer. Can we walk in to an enrollment center and have this info updated? We're close to SFO but I see they don't take walkins. Any tips on how to get this resolved?
Thank you!
Thank you!
Please take a look at the following thread:
#307
Join Date: Aug 2011
Programs: A3 *S
Posts: 87
(Edit: Nobody else in the entire building wore a mask that day, including the Canadian agents.)
Last edited by fizban; Jul 13, 2022 at 12:20 pm Reason: Add more info
#308
Join Date: Jan 2010
Location: YVR
Posts: 2,120
Same. Canadian agent had one on, American did not. There was nothing said about me wearing one.
#309
Join Date: Jul 2022
Posts: 3
New to the forum. Hoping someone can confirm my understanding. We have 4 kids. 3 of which had Nexus cards (as well as our own).
All 5 of the Nexus cards were expiring in the next 12 months. I submitted renewal applications for all 5 cards before any of them expired.
- For my wife and I's cards we were fully approved, no interview.
- For all 3 of our kids - they were conditionally approved but require and interview (all before expiry)
We've also just received a conditional approval for our 4th child's card (this is a new application).
Am I correct in assuming that the 3 existing cards are valid for 2 more years (despite what the card expiry says)?
If that's true ...it's probably best for us to prioritize trying to get a single appointment for just the new application. Since trying to find 4 interview slots (let alone on the same day) seems to be an impossibility. But I couldn't find any confirmation of how long the expired cards were renewed for on the Nexus site.
All 5 of the Nexus cards were expiring in the next 12 months. I submitted renewal applications for all 5 cards before any of them expired.
- For my wife and I's cards we were fully approved, no interview.
- For all 3 of our kids - they were conditionally approved but require and interview (all before expiry)
We've also just received a conditional approval for our 4th child's card (this is a new application).
Am I correct in assuming that the 3 existing cards are valid for 2 more years (despite what the card expiry says)?
If that's true ...it's probably best for us to prioritize trying to get a single appointment for just the new application. Since trying to find 4 interview slots (let alone on the same day) seems to be an impossibility. But I couldn't find any confirmation of how long the expired cards were renewed for on the Nexus site.
#310
Join Date: Jul 2015
Location: Florida
Programs: Delta SkyMiles; Hilton HHonors; NEXUS; National Emerald Club Executive
Posts: 365
As far as I can tell, the only info you can update online is passport and mailing address. My passport has not changed. But every time I've used nexus in the past year, I've been told by the Canadians that I'm flagged because 'some document' needs updating, but they can't tell me which one, and they tell me I should go to a US enrollment center to have it fixed. The US side never complains. So I suspect it's my Canadian visa which was renewed a couple years ago, after my nexus renewal application was submitted.
Edit: Updated the comment to specify that it's Global Entry offices in the US who cannot update Canadian records. Presumably, the few NEXUS offices in the US can, but so can NEXUS offices in Canada.
#311
Join Date: Jun 2018
Posts: 376
US GE enrollment centers cannot update Canadian records. They should be sending you to a Canadian NEXUS office, if anything.
Edit: Updated the comment to specify that it's Global Entry offices in the US who cannot update Canadian records. Presumably, the few NEXUS offices in the US can, but so can NEXUS offices in Canada.
Edit: Updated the comment to specify that it's Global Entry offices in the US who cannot update Canadian records. Presumably, the few NEXUS offices in the US can, but so can NEXUS offices in Canada.
#312
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,634
New to the forum. Hoping someone can confirm my understanding. We have 4 kids. 3 of which had Nexus cards (as well as our own).
All 5 of the Nexus cards were expiring in the next 12 months. I submitted renewal applications for all 5 cards before any of them expired.
- For my wife and I's cards we were fully approved, no interview.
- For all 3 of our kids - they were conditionally approved but require and interview (all before expiry)
We've also just received a conditional approval for our 4th child's card (this is a new application).
Am I correct in assuming that the 3 existing cards are valid for 2 more years (despite what the card expiry says)?
If that's true ...it's probably best for us to prioritize trying to get a single appointment for just the new application. Since trying to find 4 interview slots (let alone on the same day) seems to be an impossibility. But I couldn't find any confirmation of how long the expired cards were renewed for on the Nexus site.
All 5 of the Nexus cards were expiring in the next 12 months. I submitted renewal applications for all 5 cards before any of them expired.
- For my wife and I's cards we were fully approved, no interview.
- For all 3 of our kids - they were conditionally approved but require and interview (all before expiry)
We've also just received a conditional approval for our 4th child's card (this is a new application).
Am I correct in assuming that the 3 existing cards are valid for 2 more years (despite what the card expiry says)?
If that's true ...it's probably best for us to prioritize trying to get a single appointment for just the new application. Since trying to find 4 interview slots (let alone on the same day) seems to be an impossibility. But I couldn't find any confirmation of how long the expired cards were renewed for on the Nexus site.
Thanks for that. Yes, I plan on visiting the Nexus enrollment office in Blaine, WA. Unfortunately, all the Canadian offices are closed for the forseeable future. Rather surprisingly to me, for a government entity, the Blaine enrollment center gets great Google reviews, and one reviewer wrote he could drop-in without appointment to do a document update, so I will try my luck when I'm there.
#313
Join Date: Jul 2015
Location: Florida
Programs: Delta SkyMiles; Hilton HHonors; NEXUS; National Emerald Club Executive
Posts: 365
Thanks for that. Yes, I plan on visiting the Nexus enrollment office in Blaine, WA. Unfortunately, all the Canadian offices are closed for the forseeable future. Rather surprisingly to me, for a government entity, the Blaine enrollment center gets great Google reviews, and one reviewer wrote he could drop-in without appointment to do a document update, so I will try my luck when I'm there.
#314
Join Date: Apr 2021
Posts: 9
I couldn't find this answered elsewhere, so I'll ask here: Is it possble to use the NEXUS security lines at YYZ with a different passport than my Canadian one?
The context here is that im a recent dual Canadian-British citizen (living in the UK) and generally would travel to the UK on my UK passport, but my NEXUS is, of course, attached to my Canadian passport (although they do have my UK info as of my latest renewal, which is pending), and am flying YYZ-LHR. As far as I know the UK does not require citizens to fly on their UK passport to the UK, but I certanly would prefer to.
So I'm not sure which I should do, as I have a few options:
The context here is that im a recent dual Canadian-British citizen (living in the UK) and generally would travel to the UK on my UK passport, but my NEXUS is, of course, attached to my Canadian passport (although they do have my UK info as of my latest renewal, which is pending), and am flying YYZ-LHR. As far as I know the UK does not require citizens to fly on their UK passport to the UK, but I certanly would prefer to.
So I'm not sure which I should do, as I have a few options:
- Enter my Canadian passport and PASS ID during checkin, use the NEXUS security line, and enter UK border control with my UK passport, or
- Enter my UK passport and PASS ID during checkin (is this even possible?), use the NEXUS security line, and enter the UK on my UK passport, or
- Enter my UK passport and no PASS ID during checkin, do not use the NEXUS security line, and go through UK border control on my UK passport.
#315
Join Date: Aug 2013
Posts: 183
Yep. I became a Canadian PR a year ago (US Citizen) and despite calling, emailing, and mailing in a copy of my PR card, the NEXUS receipt still gives me a "V" when re-entering Canada. I just keep my PR card with the receipt and they waive me through, but you'd think they'd care enough to get their records updated without me needing to drive to a US land-border which is quite inconvenient for me.