Sep 4, 2019, 2:17 pm
Last edit by: seawolf
Messages posted in the The NEXUS Information Thread between 2007 and 2019 were moved to the:
Archived: The NEXUS Information Thread
Archived: The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US.
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
The NEXUS Information Thread
Nov 19, 2021, 5:05 am
#181
Join Date: Jan 2020
Posts: 79
for the most part I would agree and that sounds good but I do want to give a word of caution.
not related to the situation but for related to calling Canada border services agency versus the border guard you meet at the border.
A few years ago I called in for a question I called a local BC number as well as a federal number. and got the same answer. Got to the border and was turned around because of somebody in my car and the border guard was just like the buck stops with me and no.
i hope you have a better experience than I did but sadly we really need to be calling in the exact border guard that will be dealing with at the border to see if they know the rule or the interpretation of the rule that they’re dealing with
good luck
Nov 19, 2021, 7:26 am
#182
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,636
If getting into Canada, then a US birth certificate and a picture ID would suffice at the land border. Refer to 13.19 on page 74 https://www.canada.ca/content/dam/ir.../enf04-eng.pdf
You also have to consider CBP treatment of travelling with NEXUS with an expired passport. No idea about NEXUS rules other than technically you can apply for NEXUS without a passport to begin with.
Nov 20, 2021, 7:00 pm
#183
Join Date: Aug 2013
Location: YYZ, NYC
Programs: Marriott Gold, JGC, IHG Platinum, Hilton Gold, AC 25K
Posts: 1,025
It's same as the new photo nexus kiosk that replaced the iris scan so just pick one, most people don't know it yet so there's often a queue for kiosk and if so just squeeze thru to the gate where it's empty.
Nov 20, 2021, 9:05 pm
#184
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,351
You go to the gate one traveler at a time, tap card and take a photo, then confirm the info (name/DOB) on screen and answer a question (covid related) and the gate opens after printing the receipt with your photo.
It's same as the new photo nexus kiosk that replaced the iris scan so just pick one, most people don't know it yet so there's often a queue for kiosk and if so just squeeze thru to the gate where it's empty.
It's same as the new photo nexus kiosk that replaced the iris scan so just pick one, most people don't know it yet so there's often a queue for kiosk and if so just squeeze thru to the gate where it's empty.
What about the various questions they ask — been on a farm, food, etc? Do you still talk to someone?
Nov 21, 2021, 8:32 am
#185
Join Date: Aug 2013
Location: YYZ, NYC
Programs: Marriott Gold, JGC, IHG Platinum, Hilton Gold, AC 25K
Posts: 1,025
At least for the foreseeable future, Nexus will still have a human officer stop (given the covid requirements) so one just answers when he/she asks about anything to declare.
Nov 21, 2021, 9:01 am
#186
Join Date: Aug 2013
Posts: 183
So the e-gates functionally do the same thing as the kiosks? They both print a receipt and you have to show the receipt to the officer. So what’s the point of the e-gates?
Maybe they’re trying to prepare for the future where you won’t need to verify the e-gate receipt with an officer like at LHR?
Maybe they’re trying to prepare for the future where you won’t need to verify the e-gate receipt with an officer like at LHR?
Nov 21, 2021, 11:31 am
#187
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,647
So the e-gates functionally do the same thing as the kiosks? They both print a receipt and you have to show the receipt to the officer. So what’s the point of the e-gates?
Maybe they’re trying to prepare for the future where you won’t need to verify the e-gate receipt with an officer like at LHR?
Maybe they’re trying to prepare for the future where you won’t need to verify the e-gate receipt with an officer like at LHR?
If the gates are operating I can't see myself ever using a kiosk again.
Fortunately most people are creatures of habit and keep going to the kiosks.
Nov 21, 2021, 6:30 pm
#188
Join Date: Aug 2013
Location: YYZ, NYC
Programs: Marriott Gold, JGC, IHG Platinum, Hilton Gold, AC 25K
Posts: 1,025
The e-gates are MUCH faster than the new kiosks they installed that have to move up to take your picture. A few seconds and you are through the gate to the agent.
If the gates are operating I can't see myself ever using a kiosk again.
Fortunately most people are creatures of habit and keep going to the kiosks.
If the gates are operating I can't see myself ever using a kiosk again.
Fortunately most people are creatures of habit and keep going to the kiosks.
Nov 21, 2021, 7:27 pm
#189
Join Date: Aug 2013
Posts: 183
The e-gates are MUCH faster than the new kiosks they installed that have to move up to take your picture. A few seconds and you are through the gate to the agent.
If the gates are operating I can't see myself ever using a kiosk again.
Fortunately most people are creatures of habit and keep going to the kiosks.
If the gates are operating I can't see myself ever using a kiosk again.
Fortunately most people are creatures of habit and keep going to the kiosks.
Nov 21, 2021, 8:13 pm
#190
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,647
I have not used new GE Kiosks. I'd say they are akin to the "gates" used in Europe if you have an EU passport, except that it does ask for a couple of quick acknowledgements.
Nov 23, 2021, 1:29 pm
#191
Join Date: Aug 2017
Programs: Air Canada A35K, Bonvoy Platinum
Posts: 169
I renewed my membership and was approved (with no interview) a few weeks ago, but have yet to receive my new card in the mail. On the TTP website, the status shows as Approved with the new expiry date and a "Activate Membership Card" button.
I have a trip to the USA this weekend, can I use NEXUS/Global Entry lines with my old NEXUS card (still before the original expiry date) or best to avoid them for this trip? Assuming the new card doesn't arrive in the next few days, of course.
I have a trip to the USA this weekend, can I use NEXUS/Global Entry lines with my old NEXUS card (still before the original expiry date) or best to avoid them for this trip? Assuming the new card doesn't arrive in the next few days, of course.
Nov 26, 2021, 7:02 am
#193
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,636