Mar 18, 2018, 7:28 am
Last edit by: TWA884
Enrollment on Arrival is a program operated by U.S. Customs and Border Protection (CBP) to allow Global Entry applicants who are conditionally approved to complete their interviews upon arrival into the United States or when using CBP Preclearance facilities. The Enrollment on Arrival program eliminates the need for a Global Entry applicant to schedule an interview at an enrollment center to complete the application process.
When landing in an international terminal follow the signage directing you to CBP officers who can complete your Global Entry interview during your admissibility inspection. If you require assistance for your Global Entry interview because of a disability, immediately inform the interviewing CBP officer of your need for a reasonable modification or auxiliary aid or service to participate in the interview. For your planning purposes, please understand that if you use EoA and are requesting a modification, aid, or service at that time and an effective modification, aid, or service is not readily available, the interview may be scheduled for a later date.
To complete the interview via EoA, you must be in possession of the following documents:
Enrollment on Arrival Locations
When landing in an international terminal follow the signage directing you to CBP officers who can complete your Global Entry interview during your admissibility inspection. If you require assistance for your Global Entry interview because of a disability, immediately inform the interviewing CBP officer of your need for a reasonable modification or auxiliary aid or service to participate in the interview. For your planning purposes, please understand that if you use EoA and are requesting a modification, aid, or service at that time and an effective modification, aid, or service is not readily available, the interview may be scheduled for a later date.
To complete the interview via EoA, you must be in possession of the following documents:
- A valid passport. If you travel using more than one passport, please bring them all to the interview so that the information can be added to your file.
- Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc. This is not required for minors.
- A permanent resident card (if applicable).
Enrollment on Arrival Locations
Global Entry Enrollment on Arrival
Nov 8, 2019, 4:51 pm
#361
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Global entry interview on Arrival @ EWR
I am renewing my GE and will try to get the interview on arrival @ EWR. I have a connecting trans-cont flight 1.5 hours after arrival at EWR. If the GE interview takes too long and I miss the connecting UA flight will I get accommodated on a later flight without charge? Is the rebooking done at the same place where I re checkin luggage?
I checked and there are later flights but in higher fare class (higher fare.)
I am renewing my GE and will try to get the interview on arrival @ EWR. I have a connecting trans-cont flight 1.5 hours after arrival at EWR. If the GE interview takes too long and I miss the connecting UA flight will I get accommodated on a later flight without charge? Is the rebooking done at the same place where I re checkin luggage?
I checked and there are later flights but in higher fare class (higher fare.)
Yes, and yes. If they ask why you are late, say passport control/customs delayed you.
Nov 9, 2019, 2:51 pm
#362
Join Date: Dec 2008
Posts: 27
I have done EOA at EWR and ORD with travel party members last month, and every time the EOA was done at a staffed counter that was not part of the normal GE line but could be reached by going down a GE line or asking someone what to do to get to GE EOA. But it wasn’t a problem for me to use GE, get a receipt and then go to the EOA process counter and show the GE receipt there. It might get a person some look or question when EOA isn’t relevant to all together; but a brief, pre-emptive explanation about me just being there for “their” EOA seemed to work just fine from what I’ve seen this year.
I'm asking bc I'm planning to complete my renewal process at YVR (departing to the US). The EoA website says the YVR EoA booths are 21 and 23. I don't know if I should be heading to those booths immediately or go through GE entry first.
Nov 9, 2019, 4:04 pm
#363
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Originally Posted by madraida
I'm asking bc I'm planning to complete my renewal process at YVR (departing to the US). The EoA website says the YVR EoA booths are 21 and 23. I don't know if I should be heading to those booths immediately or go through GE entry first.
Nov 13, 2019, 1:44 pm
#364
Join Date: Nov 2019
Programs: AA
Posts: 3
Could anyone please confirm Phoenix Sky Harbor International Airport (PHX) enrollment on arrival hours of operation? The cbp enrollment on arrival web page lists them as 11am-2pm, but an employee there is saying that they do interviews whole day long.
Has anyone had experience with enrollment on arrival at PHX outside posed hours of 11am-2pm?
Has anyone had experience with enrollment on arrival at PHX outside posed hours of 11am-2pm?
Nov 15, 2019, 7:32 pm
#365
Join Date: Nov 2019
Posts: 4
EOA at SFO
I just wanted to add my experience with EOA at SFO.
After getting off of the plane, I followed the signs for Global Entry. As I neared the passport control area, the GE line split into regular GE and GE on Arrival. I got in the GE on Arrival line. An officer scanned my passport to make sure I was in the GE system, and then he had me write my name down on a waiting list clipboard. A different officer was handling the actual interviews. There were about a dozen chairs along the wall in the back where I waited.
The interviewing officer came and asked everyone waiting to be ready with their passport, driver's license, and PASSID. When it was my turn, he started with fingerprints and a photo before asking about my travel history, occupation, etc. My interview took about 15 minutes. The officer was professional and friendly. I was instantly approved, and I received my card in the mail around a week later.
Since there was only one officer doing the interviews, the wait time was considerable. It is not uncommon for there to be 6-8 people in line, which means the last person is facing a 2.5+ hour wait. Some applicants were visibly upset by the long wait time for the EOA interview.
Since EOA interviews occur before baggage claim, my bags sat on the carousel while I was waiting/being interviewed. My airline eventually pulled the bags, and I found them stacked next to the carousel. I should note that it is very easy to miss the exit for connecting flights/baggage recheck at SFO. You really have to be paying attention and ask an employee if you're not sure where to go.
Given what I experienced, I would not count on doing EOA at SFO unless you have a long layover after your inbound international flight.
After getting off of the plane, I followed the signs for Global Entry. As I neared the passport control area, the GE line split into regular GE and GE on Arrival. I got in the GE on Arrival line. An officer scanned my passport to make sure I was in the GE system, and then he had me write my name down on a waiting list clipboard. A different officer was handling the actual interviews. There were about a dozen chairs along the wall in the back where I waited.
The interviewing officer came and asked everyone waiting to be ready with their passport, driver's license, and PASSID. When it was my turn, he started with fingerprints and a photo before asking about my travel history, occupation, etc. My interview took about 15 minutes. The officer was professional and friendly. I was instantly approved, and I received my card in the mail around a week later.
Since there was only one officer doing the interviews, the wait time was considerable. It is not uncommon for there to be 6-8 people in line, which means the last person is facing a 2.5+ hour wait. Some applicants were visibly upset by the long wait time for the EOA interview.
Since EOA interviews occur before baggage claim, my bags sat on the carousel while I was waiting/being interviewed. My airline eventually pulled the bags, and I found them stacked next to the carousel. I should note that it is very easy to miss the exit for connecting flights/baggage recheck at SFO. You really have to be paying attention and ask an employee if you're not sure where to go.
Given what I experienced, I would not count on doing EOA at SFO unless you have a long layover after your inbound international flight.
Nov 17, 2019, 10:13 pm
#366
Join Date: Nov 2015
Posts: 114
I am flying into EWR on United landing early morning in a couple of days. Usually, the flight docks at Terminal B and the GE EOA there opens at 5 am. I checked online and the flight for the past few days has been docking at Terminal C where the EOA starts at 12 pm.
If my flight does end up going to Terminal C can I still ask to be interviewed after GE (and then go to Terminal B for the interview) or has United just thrown cold water on my plans?
If my flight does end up going to Terminal C can I still ask to be interviewed after GE (and then go to Terminal B for the interview) or has United just thrown cold water on my plans?
Nov 18, 2019, 4:01 pm
#367
Join Date: Dec 2016
Posts: 27
I can't speak to the logic of why they aren't on the EoA list, BUT I can update you after our experience traveling through last month. I was expecting to be SOL for getting my daughter's interview taken care of, only we went to the border control line and there was a sign that said something like, "conditionally approved for GE, ask us about completing your enrollment" so when we got to the front of the GE line we mentioned that our daughter was conditionally approved and they took us back and did her interview.
Nov 18, 2019, 4:14 pm
#368
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,642
I can't speak to the logic of why they aren't on the EoA list, BUT I can update you after our experience traveling through last month. I was expecting to be SOL for getting my daughter's interview taken care of, only we went to the border control line and there was a sign that said something like, "conditionally approved for GE, ask us about completing your enrollment" so when we got to the front of the GE line we mentioned that our daughter was conditionally approved and they took us back and did her interview.
I should note that DUB and SNN were added to the list of participating EoA airports since we discussed this topic in September.
Nov 24, 2019, 3:14 pm
#369
Join Date: Jan 2013
Posts: 304
Perhaps you went to the wrong booth or at the wrong time or day. At Chicago O'Hare International Airport, Enrollment on Arrival interviews are available only at Booth 58 from 8:15 a.m. to 3:30 p.m. Monday - Friday.
Nov 24, 2019, 3:48 pm
#370
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,043
Nov 24, 2019, 6:24 pm
#371
Join Date: Jan 2013
Posts: 304
Not sure exactly, the coworker was talking to a 3rd person across the room, I just overheard it. From what was said it seemed like within the past month or 2. I just thought it was odd given my personal experience and now this coworker's.
Nov 25, 2019, 2:15 am
#372
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Did the co-worker fly into ORD from a CBP preclearanace airport or on a weekend? CBP’s EOA page still has EOA listed for operation at ORD at counter 58 in terminal 5 with its limited hours of operations for Monday to Friday.