Well he’s Chinese and I thought Customs might have picked up his secret phone calls with the Chinese government. He tells me he was just ordering take out but I don’t believe him. :D

I did something similar. I maintain a spreadsheet of all of my frequent flyer/travel accounts and travel information, including passport and GE expiration dates. I'm now including which credit cards I used to renew GE. My issue was that I have 3 CCs which cover the GE fee, but let one of my kids use one a few years ago so needed to sort it out. Should be good-to-go next time.

I'm glad that you got your renewal after this, but I would find this response even more frustrating than getting nothing. Of course prioritizing some applications is a service CBP can provide and there is a workaround.

Whoever sent this form letter (or their boss or whatever) could log in to whatever system the applications are held in and click "Approve". They could process every application in FIFO order and not let anyone get approved until they work the oldest applications, rather than some people getting approved in 45 seconds and the rest having to wait 11 months.

Also, notification of the delays is displayed in a box a the top of the page that is then contradicted further down the page where the Global Entry line says processing time is 4-6 months. Their own response to your Senator quotes 270+ days, so why is everyone OK with the page saying 4-6 months when their own data shows it's over 9?

Been waiting since early April of last year. Furious at the inefficiency. I don't live near an international airport anymore, and I know I'm going to require an interview (2nd renewal, they're going to want a new photo.) I had 2 international trips in the past few months that would've been perfect for EoA, but CBP is standing around doing nothing for a few months so now even after the renewal, I won't be able to get to an interview again any time soon without taking a special trip for it, which is just absurd. If this was some sort of volunteer service run by "whoever shows up", that would be one thing, but we get charged for this. It's a reasonable expectation that applications that have the same characteristics are processed in the same way. Mrs. Flyer submitted renewal at the same time and was approved in 12 hours. You can't convince me that it's fair to be waiting 11 months for mine.

Applied for expired GE July, 2022, still waiting March, 2023

Finally approved! Additional data point

Renewal Submission: 5/16/22
Approved: 3/7/23 (w/o interview)
295 days from renewal submission

Please report back when you recieve an update.
I applied July 24, 2022.

Did you get an email it had been approved or did you keep checking the Dashboard?
I renewed today, 6 months before expire.

Did you get an email or you were checking your account? Congrats!

I received an email that said there was an Application Status Change. The email didn't say if it was approved/not approved, so I had to check the dashboard.

update 1 of 2
 

Update on application #1 on this post:
MAY 1, 2022 application submitted - March 11,2023 renewal accepted.

The application had said "you will not be notified for any change in status of your application." I assumed the only place to learn of a change is on that dashboard. So after 7 months of checking the site weekly- I did receive an email that the my status had changed. I signed within an hour of receiving the email and elected the "virtual interview" option. I found that the ONLY day/time in 2 months that there was an opening for scheduling the interview was THAT VERY day and with only 3 open time slots - THAT VERY afternoon (within 2 hours).
I signed in, Zoomed, showed her my passport, answered a question or 2 and it was done within 4 mins!
I was never denied Global Entry/TSA Precheck even though my acct had expired in Sept.

Now just waiting on #2

March 12th: Submitted Renewal
March 14th: Approved w/o interview

Was not expecting to be that fast and w/o interview.

Going on week 16 now, but my GE expired in December. Always getting PreCheck for my weekly flights also.

Is your new expiration date 5 years from the previous expiration (i.e., Sept 2027) or does the clock start now and expires 5 years after your next birthday (i.e., Sept 2028)? I suspect it's the former, but wouldn't mind the free extra year of GE ;)

No free year. Mine was 5 birthdays past the previous expiration, even though approval came after the original expiration and into the grace period.

Approved for renewal somehow without another interview.

Renewal: 2022-04-08
Approved: 2023-03-18 (the email came through at 1:30 AM, I guess people are working late at CBP)
344 days.