Sep 2, 2019, 6:56 pm
Last edit by: TWA884
Messeages posted in this thread between 2010 and 2018 were archived and can be found here:
Global Entry - US Citizens & LPRs First Time Applicants' Timelines & Information
Jul 2, 2019, 8:33 am
#721
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Application Date: June 26th
CA Date: July 2nd
Scheduled Interview for September 20th at MSP.
I should note that this was an application for a 12 year old so I wonder if that was the reason for the quick processing. She doesn't have much of a background to look into.
I really wanted to get this process completed during the summer so we may make a road trip to the Canadian border to do the interview there.
CA Date: July 2nd
Scheduled Interview for September 20th at MSP.
I should note that this was an application for a 12 year old so I wonder if that was the reason for the quick processing. She doesn't have much of a background to look into.
I really wanted to get this process completed during the summer so we may make a road trip to the Canadian border to do the interview there.
Jul 2, 2019, 8:59 am
#722
Join Date: Jul 2019
Posts: 5
Just called 877 227 5511 (using prompts 6/1/4/0 as recommended) and, after 10 minutes reached a polite, live person who escalated my app.
Received an immediate email confirming escalation.
Returning to U.S. on July 10 (8 days from this post).
Recommend anyone over 11 weeks begin this process right away. I wish I had done it earlier.
Hoping for quick turnaround. Will post when/if approval received.
Received an immediate email confirming escalation.
Returning to U.S. on July 10 (8 days from this post).
Recommend anyone over 11 weeks begin this process right away. I wish I had done it earlier.
Hoping for quick turnaround. Will post when/if approval received.
Jul 2, 2019, 6:13 pm
#723
Join Date: Jun 2019
Posts: 4
After a 95-day wait, I've finally been conditionally approved!
I just logged in to do my regular application status check and saw the notice in my account. I was curious as to how long the approval had been sitting in my account, so I checked my email and it turns out that I'd gotten an email about a status change on my account about 10 minutes prior to me checking.
I also lucked out and was able to schedule my interview for later this afternoon!
Good luck once again to everyone waiting, I know how arduous and annoying the process is!
I just logged in to do my regular application status check and saw the notice in my account. I was curious as to how long the approval had been sitting in my account, so I checked my email and it turns out that I'd gotten an email about a status change on my account about 10 minutes prior to me checking.
I also lucked out and was able to schedule my interview for later this afternoon!
Good luck once again to everyone waiting, I know how arduous and annoying the process is!
1) I was a little late to my scheduled interview (~20 min), but it wasn't an issue and they still saw me same day. Interview was super quick.
2) It took nearly a full 24 hours before my account was officially updated confirming my membership. I got an email alerting me to the status change.
3) Not sure if this is standard or not, but my GE is good for nearly 6 years--woohoo!
4) I was the 3rd person with my b-day that the agents had seen that day, and they seemed to be getting a kick out of keeping a tally
Jul 5, 2019, 11:26 am
#724
Join Date: Aug 2010
Posts: 124
Just called 877 227 5511 (using prompts 6/1/4/0 as recommended) and, after 10 minutes reached a polite, live person who escalated my app.
Received an immediate email confirming escalation.
Returning to U.S. on July 10 (8 days from this post).
Recommend anyone over 11 weeks begin this process right away. I wish I had done it earlier.
Hoping for quick turnaround. Will post when/if approval received.
Received an immediate email confirming escalation.
Returning to U.S. on July 10 (8 days from this post).
Recommend anyone over 11 weeks begin this process right away. I wish I had done it earlier.
Hoping for quick turnaround. Will post when/if approval received.
Just called and escalated my application, as well, after 80 days
Representative mentioned I should receive an email update
Jul 5, 2019, 11:59 am
#725
Join Date: Jul 2019
Posts: 1
Update
UPDATE as on July 10, 2019
I finally managed to get through and spoke to an agent who escalated my case and sent me an email, stating it takes 3 to 8 weeks. Also, the email said, for faster assistance, you can go and visit an enrollment center. Has anyone walked in at the ATL airport location and any luck? Here is the response email.
__________________________________________________ _____________
Thank you for contacting the U.S. Customs and Border Protection (CBP) Information Center.
We have escalated your ticket for resolution. Please do not create any new incident numbers for this issue as that might delay your request. If you contact us for a status check, please reference the incident number attached to this ticket.
Current wait times for resolution ranges from 3-8 weeks. If it is not corrected within that timeframe, please reply directly to this email. For faster assistance, we recommend that you visit an enrollment center located at an airport or public building on a walk-in basis to correct the issue.
Contact information can be found here:
Global Entry Enrollment Centers: XXXXXXXXXXXXXXXXX
If you need further assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP Information Center.
__________________________________________________ __________________________________________________ __________________________________________________ __________________
Thanks.
Zack
Last edited by Zack73; Jul 11, 2019 at 5:20 am Reason: Update
Jul 5, 2019, 7:54 pm
#726
Join Date: Jul 2019
Posts: 5
Husband application approval less than a week
I applied on 4/24 and my husband did on his application7/1. Just received an email confirming his approval today 7/5 (3 days only - not counting 7/4 being a holiday). What's wrong with this picture? I'm contacting them Monday to find out what is delay with my application. No rhythm or reason on how processing time is determined.
Jul 5, 2019, 9:34 pm
#727
Join Date: Jun 2019
Posts: 1
Application Date: June 26th
CA Date: July 2nd
Scheduled Interview for September 20th at MSP.
I should note that this was an application for a 12 year old so I wonder if that was the reason for the quick processing. She doesn't have much of a background to look into.
I really wanted to get this process completed during the summer so we may make a road trip to the Canadian border to do the interview there.
CA Date: July 2nd
Scheduled Interview for September 20th at MSP.
I should note that this was an application for a 12 year old so I wonder if that was the reason for the quick processing. She doesn't have much of a background to look into.
I really wanted to get this process completed during the summer so we may make a road trip to the Canadian border to do the interview there.
Jul 7, 2019, 10:50 am
#728
Join Date: Jul 2019
Posts: 23
Absolutely lost...
our family of 3 applied for global entry on April 14th, 2019. On April 24th, both my husband and our son received a conditional approval. I am still waiting - and it’s been almost 3 months, way past schedule. I have been able to reach on person on the phone in Vermont, and one by email in DC - they basically tell me that nothing is wrong with my application, but no one got to it yet! I am puzzled, as the other family members’ apps were processed in 10 days! We are traveling out of USA to Singapore and Bali in the end of August, and I sure thought that applying in mid-April would guarantee timely processing... Any suggestions? Thank you, Olga
Jul 7, 2019, 10:53 am
#729
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,639
Welcome to FlyerTalk @Olga Pernik!
I merged your post into the relevant thread.
TWA884
Travel Safety/Security co-moderator
I merged your post into the relevant thread.
TWA884
Travel Safety/Security co-moderator
Jul 7, 2019, 4:31 pm
#730
Join Date: Apr 2019
Posts: 27
our family of 3 applied for global entry on April 14th, 2019. On April 24th, both my husband and our son received a conditional approval. I am still waiting - and it’s been almost 3 months, way past schedule. I have been able to reach on person on the phone in Vermont, and one by email in DC - they basically tell me that nothing is wrong with my application, but no one got to it yet! I am puzzled, as the other family members’ apps were processed in 10 days! We are traveling out of USA to Singapore and Bali in the end of August, and I sure thought that applying in mid-April would guarantee timely processing... Any suggestions? Thank you, Olga
Jul 7, 2019, 4:33 pm
#731
Join Date: Jul 2019
Posts: 23
from what I read in this thread, there’s no logic as to who gets approved when... and for whatever reason families do not get processed together
Jul 8, 2019, 8:52 am
#732
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,639
A close friend submitted an application for her three months old infant on Wednesday, July 3. Approval came early today, Monday, July 8. Thursday was a holiday.
Jul 8, 2019, 9:17 am
#733
Join Date: Jul 2019
Posts: 2
Hi, all. My husband and 16-year old daughter applied for Global Entry on March 31. DH got conditional approval on Saturday. DD has yet to receive approval. I've filed complaints at the CBP website (actually--perhaps by coincidence, my husband's application was conditionally approved 24 hours after the complaint). Today I called the number provided by another member in this thread (with very helpful instructions, BTW):
"1-877-227-5511 and follow the prompts. I believe I press 6 on first prompt and then 1 on the second and 4 on the last one and then 0."
When I press 0 at the end, I get a message saying that the number is a non-working number.
Any suggestions? I tried it three times, twice getting the "non-working number" and once getting immediately disconnected after pressing 0. (And yes, I did listen to the whole spiel to make sure that the numbers in the above quote were correct).
"1-877-227-5511 and follow the prompts. I believe I press 6 on first prompt and then 1 on the second and 4 on the last one and then 0."
When I press 0 at the end, I get a message saying that the number is a non-working number.
Any suggestions? I tried it three times, twice getting the "non-working number" and once getting immediately disconnected after pressing 0. (And yes, I did listen to the whole spiel to make sure that the numbers in the above quote were correct).
Jul 8, 2019, 8:42 pm
#734
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,639
Another friend - a law professor with extensive travel history mostly Latin America - who applied on Wednesday, July 3, was approved today, Monday, July 8, albeit in the evening.
Jul 8, 2019, 9:03 pm
#735
Join Date: Apr 2016
Posts: 26
Anyone that is still on the wait list (99 days for me) considered writing your congress person or senator and ask if they will open an inquiry? Maybe a long shot, but I'm considering shipping off a letter and see what happens, if anything...