OK KVS. Are you planning to offer refunds to the UA flyers who paid you expecting useful service?

I believe your quarrel is with United Airlines. KVS sold you a product that they clearly labeled as a specialty web browser, used to access data provided by others. Surely we all knew that the database with upgrade and award availability belongs to UA, not KVS. It appears United has taken steps to block access to parts of its data base when this browser is used. Do you blame Microsoft or Mozilla when Internet Explorer or Firefox cannot successfully connect to a web page that the owner has removed, even though your software works as designed?

It would be really NICE to get official word from KVS. Their webpage is updated so it's look like getting UA data is done for now, but why and what can we do?

Is it even possible for one to check for R-class availability on CO.bomb? :confused:

I have 4.5mo on my subscription left which are now rendered worthless.

If I recall, when you sent an HTTP request, you can manually specify any browser type. I had thought that KVS looks like IE. And you are using the browser from your own computer accessing the same pages that we manually do. So I don't think UA can specifically block KVS technically. Maybe by sending a threatening letter to them telling them to remove the feature.

I agree, it takes UA ages to make IT changes, they probably just used their retainer lawyers...
I had to reinstall KVS and UA method is gone.

I still have use for it, single pane access to AC/ETR/DL still makes my life easier. But loss of UA is a big one...

Yep - search "expert mode" to learn more. You can get it to display - but it's a pain, have to do repeated mock bookings, click on the fare class link, and have to do day by day.

Having EF (for alerts) and KVS (for fast searches) was great. Now with neither, it sucks.

UA's War on Elites & Information continues.

Of course it is. There are multiple ways to do it.

This is the "normal" way to go through the upgrade search process. It works but isn't great.

Or you can enable "expert mode" and add on a GreaseMonkey/TamperMonkey script which shows all the buckets all the time.

Are you still clicking the link every time? Super easy to get around that now with the scripts above.

Also, for those who are wondering what the C&D letters from UA look like I'm betting that the one KVS received is mighty similar to the one they sent me.

Trying to use OW -- error code 12045
Even opened another QF account and password but still OW flight awards comes up with error 12045.
Any ideas?

Other than considering choosing an airline that does not treat its customers with contempt? ;)

Are you using a Mac or Linux system?
Please see http://Errors.KVSTool.com/

Mac. Using VMWare with XP on my Mac.

Smisek thinking he can make is $2bl in cuts by saving a few pennies on bandwidth. Good luck with that one :rolleyes:

KVS support once again gave quick and excellent service.
In my case he directed me to this link and it fixed the problem and I can now check OW award availability. Thank you!

KVS informed me that the Star Alliance award search tool was an adequate replacement for the discontinued UA search tool. No mention of what to do with the UA upgrade part of it. They were not interested in providing a partial refund.