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-   -   KVS Availability Tool (https://www.flyertalk.com/forum/travel-tools/319244-kvs-availability-tool.html)

eng3 Feb 28, 2014 11:57 am

I'm having trouble connecting to KVS "Name not resolved" Error 12007 during authentication

SPBanker Feb 28, 2014 1:50 pm


Originally Posted by eng3 (Post 22437002)
I'm having trouble connecting to KVS "Name not resolved" Error 12007 during authentication

Same here.

SFO777 Feb 28, 2014 2:24 pm

kvstool.com/MC/
Mobile Companion is dead today... on laptop, iphone and ipad. Help!

aardvarkk Feb 28, 2014 3:25 pm

I'm trying to search for fares from SMF-YYZ O/W on UA. I'm getting the error:

"missing departure point"

I thought maybe it could be due to the fact that there's no non-stop flight between the two cities, but I'm able to get fares for YYZ-ARN, for instance, where no non-stop flights exist. What's going on here?

WineCountryUA Feb 28, 2014 8:36 pm


Originally Posted by eng3 (Post 22437002)
I'm having trouble connecting to KVS "Name not resolved" Error 12007 during authentication

still down (as is the website) any ETA?

golfmad Feb 28, 2014 8:39 pm

I've been using the tool this evening and I've not been having any problems connecting.

WineCountryUA Feb 28, 2014 9:40 pm


Originally Posted by golfmad (Post 22439712)
I've been using the tool this evening and I've not been having any problems connecting.

yeah it seems back now.

KVS Mar 1, 2014 12:49 pm


Originally Posted by eng3 (Post 22437002)
I'm having trouble connecting to KVS "Name not resolved" Error 12007 during authentication


Originally Posted by SFO777 (Post 22437949)
Mobile Companion is dead today... on laptop, iphone and ipad. Help!


Originally Posted by WineCountryUA (Post 22439971)
yeah it seems back now.

Must have been a transient DNS or connectivity issue on your ISP provider's end.

If this ever happens again, please check http://DownForEveryoneOrJustMe.com/www.KVSTool.com


Originally Posted by golfmad (Post 22439712)
I've been using the tool this evening and I've not been having any problems connecting.


KVS Mar 1, 2014 12:50 pm


Originally Posted by aardvarkk (Post 22438312)
I'm trying to search for fares from SMF-YYZ O/W on UA. I'm getting the error:

"missing departure point"

I thought maybe it could be due to the fact that there's no non-stop flight between the two cities, but I'm able to get fares for YYZ-ARN, for instance, where no non-stop flights exist. What's going on here?

Unfortunately, the [Fares/PSH] Engine does not support searches for Fares from/to SMF.

hperry Mar 2, 2014 5:13 pm

Hi, I'm seeing an inconsistent number of FS seats between different OneWorld award modes. When searching for 2 seats using Awards/OneWorld, I see "FS+" for a specific trans-atlantic AA flight. But I don't see availability for this flight on the AA website and, when I search using Awards/JL-OneWorld, I see only "FS1" for that flight, which indicates only 1 seat available. Which is correct? I put a call into AA on this, but there is huge wait due to bad weather.

According to the KVS documentation, "+" is supposed to mean "The requested number of seats is available". Is this not the case?

EDIT: I've been digging into this more and it seems the discrepancy is at least partially related to the fact that I was not searching a single segment. When I search just a single segment, the availability for this trans-atlantic flight match between the award modes (and the aa website).

I've discovered something else: contrary to advice I see on this forum, I seem to have found a case in which searching multiple segments at the same time is advantageous. When searching for FS on this trans-atlantic flight segment by itself, I see no seats (confirmed on OneWorld, JL-OneWorld, and aa.com). When I add a short connection on the US side, I see one FS seat become available on the trans-atlantic segment (confirmed on OneWorld, JL-OneWorld, and aa.com). How can this be explained?

KVS Mar 2, 2014 7:13 pm


Originally Posted by hperry (Post 22449458)
I've discovered something else: contrary to advice I see on this forum, I seem to have found a case in which searching multiple segments at the same time is advantageous. When searching for FS on this trans-atlantic flight segment by itself, I see no seats (confirmed on OneWorld, JL-OneWorld, and aa.com). When I add a short connection on the US side, I see one FS seat become available on the trans-atlantic segment (confirmed on OneWorld, JL-OneWorld, and aa.com). How can this be explained?

As mentioned in the KVS Tool User Guide at http://Help.KVSTool.com/#Factors:
Note: Segment Marriage Logic is generally intended to apply to Regular Availability only. However, occasionally, it can get [mis-]applied to Award/Upgrade Availability as well, due to a human or system error. If you run across a case of Married Segments when searching for Award/Upgrade Availability, check Availability segment-by-segment to determine the actual Award/Upgrade Availability for each flight.
Also, the [Awards/JL-OneWorld] Method is the most authoritative source for AA Award Availability:

http://Help.KVSTool.com/#AA

JIMCHI Mar 3, 2014 2:41 pm

I've been having problems searching for BA award availability using the Awards-OneWorld search engine. Checking SFO-LHR on June 8, the response is "No Award Availability/Engine error". But using both the Awards-BA/OneWorld and the Awards-JL Oneworld it shows 1 F seat on BA 286. This problem has happened on a few other dates I had checked last week.

KVS Mar 3, 2014 8:17 pm


Originally Posted by JIMCHI (Post 22455102)
I've been having problems searching for BA award availability using the Awards-OneWorld search engine. Checking SFO-LHR on June 8, the response is "No Award Availability/Engine error". But using both the Awards-BA/OneWorld and the Awards-JL Oneworld it shows 1 F seat on BA 286. This problem has happened on a few other dates I had checked last week.

There is currently no Award Availability on that flight:

[KVS Availability Tool 7.3.4/Diamond - Awards/JL-OneWorld/US]
Code:

SFO  San Francisco Intl CA US [KSFO]
LHR  London Heathrow UK [EGLL]
SUN  08 Jun 2014

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  ------------------
BA        284    SFO  16:40    LHR  11:00 +1  744  0  FS0  CS0  WS0  YS0
BA        286    SFO  19:20    LHR  13:30 +1  744  0  FS0  CS0  WS0  YS0


hperry Mar 4, 2014 8:57 pm

JL-OneWorld method is not working for me. It's either timing out or saying "engine unavailable". It had been working a few days ago. Any known issues here?

KVS Mar 4, 2014 9:57 pm


Originally Posted by hperry (Post 22463985)
JL-OneWorld method is not working for me. It's either timing out or saying "engine unavailable". It had been working a few days ago. Any known issues here?

The [Awards/JL-OneWorld] Method continues to function normally, e.g.:

[KVS Availability Tool 7.3.5/Diamond - Awards/JL-OneWorld/US]
Code:

HKG  Hong Kong Intl HK [VHHH]
NYC  New York Metro NY US = JFK LGA
TUE  01 Apr 2014

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -------------
CX        830    HKG  09:20    JFK  13:05    77W  0  FS0  CS0  YS0
CX        840    HKG  16:10    JFK  20:10    77W  0  FS0  CS0  YS4
CX        890    HKG  17:40    EWR  21:40    77W  0  CS4  YS4
CX        846    HKG  18:45    JFK  22:35    77W  0  FS0  CS1  YS4
CX        888    HKG  00:30    JFK  07:00    77W  1  FS0  CS0  YS0
CX        838    HKG  16:25    YVR  13:20    77W  0  FS/  CS0  YS0
 -> CX    888    YVR  22:50    JFK  07:00 +1  77W  0  FS0  CS0  YS0

If the issue persists, please provide a screenshot via http://Contact.KVSTool.com/


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