Must have been a transient glitch -- please clear MSIE Cookies and restart the KVS Tool.

I'm getting the same error. What do I need to do using CrossOver? Was working fine this morning...

That seems to work for a while, but I'm now getting the error again. Clearing the cookies doesn't seem to fix it this time. Odd.

The [Awards/AC-StarAlliance] Engine appears to experience intermittent issues at the moment.

Please clear MSIE Cookies and download KVS Tool V7.3.2.R1 to ensure that an appropriate Error Message is displayed.

Are we getting better fare information back?
 

Hi, Are you planning to restore the previous fare search functionality (including YQ) any time soon? To be honest, a fare without YQ surcharges is only good for looking up rules, the price itself is meaningless.

Cloud version
 

I don't think KVS would work in the cloud, since it would encounter problems trying to access airline websites continuously for different users from the same IP address.

So unless the present limited access to the airline data is changed (so you don't need to log in to your account) to get the info, it won't work.
Expert Flyer tried to do this as a web application and was blocked as a result....

Yes, just as soon as the relevant Engine becomes available again.

In the meantime, please double-click a Fare and use the [ITA Query Builder] function to calculate the total pricing, including Surcharges:

http://Help.KVSTool.com/#ITA

I am a first time user of KVS and subscribed last week. I have looked through the docs, signed up for the ANA account, but am not having luck doing the following:

Search for upgrade availability on UA, from coach to business class, using a GPU on an eligible fare (ie W class or higher).

These are the parameters I have used:

Awards/Upgrades
Method: Awards/StarAlliance
From: AUS
To: HKG
Date: April 15, 2014
Airlines: *A Star Alliance (All 31 Member Airlines)
POS: JP-ANA-SP1
Sort By: Connections
Seats: 1

Filter
Filter Results: Yes
Availability Required in Class(es): R

Power Search
Date: 16 Apr 2014
Range: 14 Days

I have not gotten any results. What am I doing wrong or overlooking? Is 'R' the correct class to be searching for?
A PM would be great, or direction to a particular post # in this forum as I am feel my question is probably a common one.

Thanks in advance!

Welcome to the KVS Tool!

You have selected an incorrect Method for the Class you are searching for -- please see http://Help.KVSTool.com/#UA

I am also a new KVS user and am having the same bad luck as the most recent poster.

I am trying to get this to work and can't follow the directions. The only option I get for POS is ANA. I have tried restarting. I've never been prompted for my UA id/pw, only for the ANA id/pin.

I am on a MAC running Maverics with Crossover 12., as recommend. I can't get v9 to run under Maverics.

When I try ANA i get an error message from WINE/Crossover.

Please advise.

You need to use the [Awards-Upgrades/UA] Method for UA Award/Upgrade Availability and [Awards/AC-StarAlliance] for all other Star Alliance Award/Upgrade Availability.

Please see also http://Help.KVSTool.com/#Mac

To follow up on this prior post, I have found that to properly run this search I needed to:

Change the METHOD to [Awards-Upgrades/UA] on the 'Awards/Upgrades tab'. I think it defaults to [Awards/StarAlliance] -- or that is what I had selected.

After doing this, and running a new search I was prompted to enter my UA credentials and then I was able to run the search and check the 'R' inventory.

[QUOTE=midnightio;21885326]To follow up on this prior post, I have found that to properly run this search I needed to:

Change the METHOD to [Awards-Upgrades/UA] on the 'Awards/Upgrades tab'. I think it defaults to [Awards/StarAlliance] -- or that is what I had selected.

Finally I found the "method" window and things are working well. The only remaining problem is ....

KVS sent me my diamond credentials overnight, but I did not get the registration number in the email. That's pretty frustrating, but easy to fix.

You just need to submit a Registration Code request via the Registration Wizard:
http://Reg.KVSTool.com/

Your original request was for the Mobile Companion access only.

Re-registration after PC change
 

I have recently rebuilt my PC, and I have requested a new registration code, but haven't had one after two attempts. Can you help?