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-   -   KVS Availability Tool (https://www.flyertalk.com/forum/travel-tools/319244-kvs-availability-tool.html)

pschafer Oct 18, 2013 11:34 pm


Originally Posted by KVS (Post 21626788)
Please follow the instructions in the above-mentioned tip on the CrossOver website or contact CrossOver support for assistance, since this an issue with the CrossOver system and not the KVS Tool itself.

I have tried the tip suggested and I still get the error. I have contacted Crossover with an error report and they say it is not a Crossover issue.

Can you please refer this error to your senior technical support - please note (again) the details I have provided in an earlier post. I am very disappointed with the support provided on this forum.

belfordrocks Oct 19, 2013 12:19 am

Go install VirtualBox and run it there - it's much better than Crossover and I never have any issues with it.

pschafer Oct 19, 2013 12:40 am


Originally Posted by belfordrocks (Post 21632381)
Go install VirtualBox and run it there - it's much better than Crossover and I never have any issues with it.

Ok thanks for the tip - I'll look into it - I was trying to avoid buying a Windows licence (particularly since I already licensed Crossover). I must admit I am unconvinced that my current issue is caused by Crossover but since other KVS users are apparently not having this issue ....

dfj8 Oct 19, 2013 11:37 am


Originally Posted by pschafer (Post 21632433)
Ok thanks for the tip - I'll look into it - I was trying to avoid buying a Windows licence (particularly since I already licensed Crossover). I must admit I am unconvinced that my current issue is caused by Crossover but since other KVS users are apparently not having this issue ....

Hi pschafer,

Were you ever able to fix your previous errors
"Data Source Error [RD-3] "Session/MSIE Cookies Error" when using method "Awards/JL-OneWorld"."

This is the exact same problem I am having trying to use KVS and crossover.

pschafer Oct 19, 2013 2:24 pm


Originally Posted by dfj8 (Post 21634241)
Hi pschafer,

Were you ever able to fix your previous errors
"Data Source Error [RD-3] "Session/MSIE Cookies Error" when using method "Awards/JL-OneWorld"."

This is the exact same problem I am having trying to use KVS and crossover.

I still get this error when using the JL-OneWorld method - I just gave up on it and use Awards/Oneworld or the JAL site directly.

It seems that KVS under Crossover is something of a lost cause - they certainly don't provide any support. I licenced KVS when the US/AA merger was announced as all OneWorld airlines are very difficult to search using a single tool - for *A I use both ANA and ExpertFlyer. Now with the US/AA merger delayed - my requirement of KVS is not as great - but this will change (I presume) - I will look into various alternatives - whether using VirtualBox / Windows for KVS (as suggested) or another tool.

KVS Oct 19, 2013 3:55 pm


Originally Posted by pschafer (Post 21632324)
I have tried the tip suggested and I still get the error. I have contacted Crossover with an error report and they say it is not a Crossover issue.

They were mistaken -- it most certainly is.


Originally Posted by belfordrocks (Post 21632381)
Go install VirtualBox and run it there - it's much better than Crossover and I never have any issues with it.

Indeed, that's the easiest way to avoid the issues, associated with with the CrossOver product.


Originally Posted by dfj8 (Post 21634241)
This is the exact same problem I am having trying to use KVS and crossover.


Originally Posted by pschafer (Post 21634937)
I still get this error when using the JL-OneWorld method - I just gave up on it and use Awards/Oneworld

Have you tried installing CrossOver V9.1.0?:

http://Help.KVSTool.com/#Mac


Originally Posted by pschafer (Post 21634937)
It seems that KVS under Crossover is something of a lost cause - they certainly don't provide any support.

We do provide support for Mac users, however we are not in a position to fix bugs in 3rd-party products, such as CrossOver.

pschafer Oct 19, 2013 4:48 pm

More on Crossover / KVS
 
Here is a summary of my situation:-

1. I am running the most current version of Crossover (12.5.1) - are you recommending an earlier version (i.e. 9.1.x)?

2. This issue started "out of blue" - I had made no changes whatsoever to Crossover or KVS. All of a sudden KVS asked me to (re-)enter my licence key for no apparent reason (which I did) then asked my to (re-)enter my FF numbers for each program (which had been entered many months prior). After this - I started getting the Error 15057 using the AC/StarAlliance method - other methods still work (note the JL method has never worked).

3. Subsequently I have upgraded both Crossover and KVS to the latest versions but the problem persists. (I even de-installed KVS and started over from "scratch" so to say as this approach worked some time ago when KVS started looping for no reason and my request for support did not offer anything useful).

4. The problem started happening on 3 different Macs (2 running Lion and one running Mountain Lion) - in each case, KVS asked for the licence key to be re-entered, etc, etc as in point 2 above.

I have tried, to no avail, the various tips on both the KVS and the Crossover support web-pages.

So KVS-support, can you please explain why you are sure this is a Crossover problem and I will take this info back to Crossover support. Could it be an issue related to the Aeroplan web site - given that it's the AC method that is failing. Of course this would not explain why KVS all of a sudden "lost" my licence key(s) and FF details. (This has happened in the past but upon re-entering this info everything worked fine again).

BTW - I am a very computer literate / Mac savvy person so I don't think this is some sort of silly user error. Taking the VirtualBox approach is an option but not one I am too keen on as KVS is the only Windows app I use. Are there any plans for a native Mac version of KVS?

KVS Oct 20, 2013 5:27 pm


Originally Posted by pschafer (Post 21635413)
1. I am running the most current version of Crossover (12.5.1) - are you recommending an earlier version (i.e. 9.1.x)?

Yes, downgrading to V9.1.0 has been previously confirmed to resolve a CrossOver Cookies issue with at least one Method.


Originally Posted by pschafer (Post 21635413)
2. This issue started "out of blue" - I had made no changes whatsoever to Crossover or KVS. All of a sudden KVS asked me to (re-)enter my licence key for no apparent reason (which I did) then asked my to (re-)enter my FF numbers for each program (which had been entered many months prior). After this - I started getting the Error 15057 using the AC/StarAlliance method - other methods still work (note the JL method has never worked).

The two issues are unrelated. For the former, is it possible that you installed the KVS Tool into a different CrossOver 'Bottle' and/or different directory or deleted some of its files?

You may wish to make backup copies of the KVS Tool configuration files, in case it happens again:
http://Help.KVSTool.com/#Q11


Originally Posted by pschafer (Post 21635413)
So KVS-support, can you please explain why you are sure this is a Crossover problem and I will take this info back to Crossover support.

Please refer CrossOver support to WinInet Error 12057 (ERROR_WINHTTP_SECURE_CERT_REV_FAILED).


Originally Posted by pschafer (Post 21635413)
Could it be an issue related to the Aeroplan web site - given that it's the AC method that is failing.

It is possible that they use a type of an SSL certificate that CrossOver cannot properly handle, however, it would still be an issue with CrossOver itself.


Originally Posted by pschafer (Post 21635413)
BTW - I am a very computer literate / Mac savvy person so I don't think this is some sort of silly user error. Taking the VirtualBox approach is an option but not one I am too keen on as KVS is the only Windows app I use. Are there any plans for a native Mac version of KVS?

It is not a user error -- it's a problem with CrossOver/WINE.

There are no plans for a separate Mac version at this time.

You may wish to consider using Parallels Desktop/VMWare Fusion/VirtualBox for Mac, which is the only way to ensure 100% compatibility -- perhaps you have an old PC machine lying around with a Windows 2000/XP license that you could transfer?

pschafer Oct 20, 2013 9:28 pm

I finally got past this problem (error 12057 using AC/Staralliance) - after much research I realised that in implementing the Crossover "tip" you initially mentioned I had incorrectly set the "accept_invalid_certs" in the wrong place in the bottle's directory. So please close my bug report and many thanks for your assistance, Pat

FrequentFlyer9000 Oct 21, 2013 8:43 pm

I am a long-time user but am having trouble today with oneworld rewards. AA.com shows tons of availability from NYC-TFS on 4/23/2014 and 4/16/2013 but the OW-Qantas and OW-BA methods are showing 0 flights for 4/16 and 1 flight for 4/23. What might be going on here? I don't remember having this issue before. Does KVS not show all the award flights available on AA.com?

KVS Oct 21, 2013 9:57 pm


Originally Posted by FrequentFlyer9000 (Post 21646552)
I am a long-time user but am having trouble today with oneworld rewards. AA.com shows tons of availability from NYC-TFS on 4/23/2014 and 4/16/2013 but the OW-Qantas and OW-BA methods are showing 0 flights for 4/16 and 1 flight for 4/23. What might be going on here? I don't remember having this issue before. Does KVS not show all the award flights available on AA.com?

There are plenty of flights with Award Availability on those dates:

[KVS Availability Tool 7.3.0/Diamond - Awards/OneWorld/AU-QFA-SP1]
Code:

NYC  New York Metro NY US = JFK LGA
TFS  Tenerife Sur ES [GCTS]
WED  23 Apr 2014 | 1 Seat

Carrier    Flight  From  Depart    To    Arrive        St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -------------
AB        7451    JFK  17:15    DUS  06:55 +1      0  FS-  CS-  YS+
 -> AB    2050    DUS  08:30 +1  TFS  12:15 +1      0  FS-  CS-  YS+
IB        6250    JFK  17:05    MAD  06:20 +1      0  FS-  CS-  YS+
 -> IB/I2  3910    MAD  11:55 +1  TFS  13:55 +1      0  FS-  CS+  YS-
AA        178    JFK  12:40    BOS  13:45          0  FS+  CS-  YS-
 -> IB    6166    BOS  17:30    MAD  06:20 +1      0  FS-  CS-  YS+
 -> IB/I2  3910    MAD  11:55 +1  TFS  13:55 +1      0  FS-  CS+  YS-
AA        323    LGA  11:15    ORD  13:00          0  FS+  CS-  YS+
 -> IB    6274    ORD  16:35    MAD  07:40 +1      0  FS-  CS+  YS-
 -> IB/I2  3910    MAD  11:55 +1  TFS  13:55 +1      0  FS-  CS+  YS-
AA        327    LGA  11:40    ORD  13:25          0  FS+  CS-  YS+
 -> IB    6274    ORD  16:35    MAD  07:40 +1      0  FS-  CS+  YS-
 -> IB/I2  3910    MAD  11:55 +1  TFS  13:55 +1      0  FS-  CS+  YS-
AA        331    LGA  12:45    ORD  14:25          0  FS+  CS-  YS+
 -> IB    6274    ORD  16:35    MAD  07:40 +1      0  FS-  CS+  YS-
 -> IB/I2  3910    MAD  11:55 +1  TFS  13:55 +1      0  FS-  CS+  YS-
AA        335    LGA  13:35    ORD  15:15          0  FS+  CS-  YS+
 -> IB    6274    ORD  16:35    MAD  07:40 +1      0  FS-  CS+  YS-
 -> IB/I2  3910    MAD  11:55 +1  TFS  13:55 +1      0  FS-  CS+  YS-


KVS Oct 21, 2013 10:00 pm


Originally Posted by pschafer (Post 21640670)
I finally got past this problem (error 12057 using AC/Staralliance) - after much research I realised that in implementing the Crossover "tip" you initially mentioned I had incorrectly set the "accept_invalid_certs" in the wrong place in the bottle's directory. So please close my bug report and many thanks for your assistance, Pat

Thanks for confirming -- we have now updated the KVS Tool User Guide for the benefit of other CrossOver Mac users:

http://Errors.KVSTool.com/

FrequentFlyer9000 Oct 22, 2013 7:06 am


Originally Posted by KVS (Post 21646819)
There are plenty of flights with Award Availability on those dates:

[KVS Availability Tool 7.3.0/Diamond - Awards/OneWorld/AU-QFA-SP1]
Code:

NYC  New York Metro NY US = JFK LGA
TFS  Tenerife Sur ES [GCTS]
WED  23 Apr 2014 | 1 Seat

Carrier    Flight  From  Depart    To    Arrive        St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -------------
AB        7451    JFK  17:15    DUS  06:55 +1      0  FS-  CS-  YS+
 -> AB    2050    DUS  08:30 +1  TFS  12:15 +1      0  FS-  CS-  YS+
IB        6250    JFK  17:05    MAD  06:20 +1      0  FS-  CS-  YS+
 -> IB/I2  3910    MAD  11:55 +1  TFS  13:55 +1      0  FS-  CS+  YS-
AA        178    JFK  12:40    BOS  13:45          0  FS+  CS-  YS-
 -> IB    6166    BOS  17:30    MAD  06:20 +1      0  FS-  CS-  YS+
 -> IB/I2  3910    MAD  11:55 +1  TFS  13:55 +1      0  FS-  CS+  YS-
AA        323    LGA  11:15    ORD  13:00          0  FS+  CS-  YS+
 -> IB    6274    ORD  16:35    MAD  07:40 +1      0  FS-  CS+  YS-
 -> IB/I2  3910    MAD  11:55 +1  TFS  13:55 +1      0  FS-  CS+  YS-
AA        327    LGA  11:40    ORD  13:25          0  FS+  CS-  YS+
 -> IB    6274    ORD  16:35    MAD  07:40 +1      0  FS-  CS+  YS-
 -> IB/I2  3910    MAD  11:55 +1  TFS  13:55 +1      0  FS-  CS+  YS-
AA        331    LGA  12:45    ORD  14:25          0  FS+  CS-  YS+
 -> IB    6274    ORD  16:35    MAD  07:40 +1      0  FS-  CS+  YS-
 -> IB/I2  3910    MAD  11:55 +1  TFS  13:55 +1      0  FS-  CS+  YS-
AA        335    LGA  13:35    ORD  15:15          0  FS+  CS-  YS+
 -> IB    6274    ORD  16:35    MAD  07:40 +1      0  FS-  CS+  YS-
 -> IB/I2  3910    MAD  11:55 +1  TFS  13:55 +1      0  FS-  CS+  YS-


Sorry I meant in economy so YS+. You will notice that only one flight here has YS+ fully available - the others will get filtered out due to one or more legs not being available on YS. The AA website shows many economy low-redemption options.

KVS Oct 22, 2013 10:39 am


Originally Posted by FrequentFlyer9000 (Post 21648264)
Sorry I meant in economy so YS+. You will notice that only one flight here has YS+ fully available - the others will get filtered out due to one or more legs not being available on YS. The AA website shows many economy low-redemption options.

Each Engine has its own route construction logic, so you would need to search segment-by-segment.

CLEguy Oct 23, 2013 2:14 pm

Hi, I'm noticing a difference in inventory available between KVS (using Availability/FS method and ensuring UA is airline selected) and the united.com site:

[KVS Availability Tool 7.2.5/Diamond - Availability/FS/US]
Code:

AMS  Amsterdam Schiphol NL [EHAM]
ORD  Chicago O'Hare Intl IL US [KORD]
SUN  15 Dec 2013

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -----------------------------------------------------------------
UA        908    AMS  11:00    ORD  13:20    763      F0 A0 J9 C9 D9 Z9 P9 Y9 B9 M9 E9 U9 H9 Q9 V9 W9 S9 T9 L9 K9 G0 N0

Meanwhile, UA.com shows two F seats available on the flight. Any ideas?


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