FlyerTalk Forums - KVS Availability Tool

Is anyone else having problems accessing Routing Rules?

Normally it works fine for me, but every time I've tried today (for a variety of routes and airlines), I get the following error message:

Error Retrieving Fare Rules [WDC-S-ERR]
[Host Fault] "MATIP timeout"

Any idea what is causing this? (Note I'm trying to check routing rules, even though the error message refers to fare rules. I can still check fare rules OK.)

(I've just installed version 6.9.8.R1/Diamond (on Win7) and everything seemed to be OK when I did the KVS internet connection test)

jasonvr

Apr 9, 2012 11:18 am

Quote:

Originally Posted by KVS (Post 18357904)

When you sign-up for a new JF account, you will receive a JF Card & PIN by postal mail.

Except that they say they won't send a pin until you have miles in your account. Maybe this is something new?

KVS	Apr 9, 2012 1:09 pm

Quote:

Originally Posted by KQ321 (Post 18360395)

Any idea what is causing this? (Note I'm trying to check routing rules, even though the error message refers to fare rules. I can still check fare rules OK.)

The Routing Rules system is temporarily unavailable -- this does not affect any other Fares-related functionality, incl. Fare Rules.

KVS	Apr 9, 2012 1:10 pm

Quote:

Originally Posted by jasonvr (Post 18360578)

Except that they say they won't send a pin until you have miles in your account. Maybe this is something new?

Have you actually received a JF card (and not just a regular M&M card)?

jasonvr

Apr 9, 2012 2:53 pm

Quote:

Originally Posted by KVS (Post 18361333)

Have you actually received a JF card (and not just a regular M&M card)?

Have not received that yet. Never received a M&M card since I don't have any miles in the account (the full message says they will send you a card and pin once you have some miles)

oschaeffer

Apr 10, 2012 8:46 am

Seat Map problem for UA Business Class

Hello,
Since a few weeks the seat map is no working any more for US Airways Business class on international flights (it is working for Economy class).
Error accessing the Seat Map engine (8501)
Example: flight 705 from FRA to CLT

I wonder if it is linked to the new business class rollout.

Is there a way to fix this?

Thanks.

KVS	Apr 10, 2012 11:19 am

Quote:

Originally Posted by oschaeffer (Post 18366053)

Since a few weeks the seat map is no working any more for US Airways Business class on international flights (it is working for Economy class).
Error accessing the Seat Map engine (8501)
Example: flight 705 from FRA to CLT

I wonder if it is linked to the new business class rollout.

Is there a way to fix this?

Welcome to FT!

What's the date of the flight in question?

[KVS Availability Tool 6.9.8/Diamond - Amadeus Seat Map: 01 Jun 2012/US 705/FRA-CLT/332/C-Business]

Code:

     A   B    |   C   F    |   G   H    

 1                +   +            +    

 2   +            -   +            -    

 3   +            -   -            +    

 4   +            +   +            +    

 5   +            +   +            +    



[+] Available     [W] Wing       [L] Lavatory  

[-] Unavailable   [E] Exit Row   [U] Upper Deck

[P] Preferred

oschaeffer

Apr 10, 2012 3:39 pm

Thanks,
Yes, June 1st is working but for example May 7th or April 23rd are not working.

KVS	Apr 10, 2012 6:36 pm

Quote:

Originally Posted by oschaeffer (Post 18369002)

Thanks,
Yes, June 1st is working but for example May 7th or April 23rd are not working.

Looks like there are issues between US and the system for C Cabin Seat Maps on certain flights/equipment types...

KVS	Apr 10, 2012 6:42 pm

Quote:

Originally Posted by jasonvr (Post 18361993)

Have not received that yet. Never received a M&M card since I don't have any miles in the account (the full message says they will send you a card and pin once you have some miles)

That message only applies to regular M&M cards. JF cards do not have any mileage requirements.

KVS	Apr 10, 2012 7:34 pm

Quote:

Originally Posted by lallyr (Post 18358229)

Please try and fix this in the future. I can never remember the very difficult password that you generate and thus find the mobile tool useless.

A custom Mobile Companion Password can be set-up on a case-by-case basis.
We will forward you the relevant instructions via e-mail.

onlysuites

Apr 11, 2012 2:51 am

Quote:

Originally Posted by KVS (Post 18370100)

A custom Mobile Companion Password can be set-up on a case-by-case basis.
We will forward you the relevant instructions via e-mail.

printingray

Apr 11, 2012 11:42 am

KVS availability is an incredible tool for flight and seat availability status, route, class and date. If you want its full access then you need to make a contribution to the developer of the tool. Most of the travelers find it very helpful for them.

MNAudiS4

Apr 11, 2012 7:31 pm

Anyone having an issue with A departure must be provided?

MNAudiS4

Apr 11, 2012 7:32 pm

dupe!

All times are GMT -6. The time now is 10:32 pm.

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