Mine is working OK

Same here. Mine is regularly timing out during a Timetable Search.

Star Alliance Award
 

Just received my Platinum membership info as well as an ANA account and the first querey I made came up a bullseye.

2 seats on LH480 (DEN-MUC) on Oct 17: FS- CS- FY+

Then I called United 1K desk (as I wanted to adjust the seats I already booked) and they did not see any new seats.

Hmmm. Did I do something wrong? :confused:

I guess the KVS tool show seats available on flight via M&M (not MP)... any way to search for United awards on LH flight?

KVS is pulling inventory from the All Nippon Airways website. That shows you what Star Alliance member airlines are making available as awards to their partners (except it does not show you availability on Swiss or Air China). That's pretty much going to be a 100% match with what all Star Alliance airlines then offer to their members -- except United.

Go to the United forum here on Flyertalk and search for 'starnet'.

Lufthansa *is* offering the award seat to their partners. United just refuses to book it, and their agents say/think it is not available which isn't true. United is filtering out/blocking those seats from being booked to save money.

This is especially common with Lufthansa, and also with Thai Airways Europe - Asia, but creeps up on other routes and carriers as well.

Used to be much easier than it is today to get an agent to do a 'manual sell' where they send a message to the airline requesting the award space, and since the award space is available it comes back quickly as confirmed. But UA agents aren't allowed to do this, have gotten memos about it, and can be fired if they do.

Your best bet is to either (a) search for award space on carriers other than Lufthansa, or to try back -- sometimes the inventory will open back up / United will stop blocking, perhaps (one theory) they reach a quota in a given period of time and then lock down the award space.

So bottom line is this is not a problem with the tool. And it is not something you are doing wrong, other tran trying to redeem miles via United MIleage Plus when UA doesn't want you to. :eek:

If you were calling up US Airways or bmi or another Star carrier they would most likely happily book these flights for you. ^

Thanks for the response, gleff. Frustrating but understandable policy... Glad to know it was not a case of 'user error'.

Kudos on a nifty tool... :D

How long have people had to wait for their registrations? I signed up to Platinum this morning then noticed it mentioned waiting 3-5 days for completion - does it generally take that long? Had been hoping to book up some flights asap but might have to cross my fingers and hope the availability stays now...

Generally I have received registration codes within 24-48 hours. YMMV.

There are intermittent issues with the Amadeus Timetable server. A tweak will be implemented in the next version of the KVS Tool, which should resolve those issues...

You can uncross your fingers now ;)

It's always within 24 hours for Gold and Platinum-tier registration requests, except during vacation periods (in which case an alert is posted on KVSTool.com) ...

Good to hear. ^

If I type BAH to AUH oneway on say 20-Apr-09 in Business into Sabre Fares, there is an option for BA for £123 in fare class J.

Given that BA dont fly this route, nor do any OneWorld member, how do I find out what this fare is referring to? (and subsequently buy it).

Some of the possible routings for this fare are: BAH-DOH on BA (business/J class), then DOH-AUH on EY (business/D class) or QR (economy/W class).

Ok thanks. I previously thought that the Fares were only for direct/codeshare flights, and didnt know it included other flight combinations.

I am trying to search for Sky Team award in Biz from JFK to CDG. It gives me the results fine other then certain dates when it says that the route is too complex. What could i be doing wrong? AF has flights on them days and the route is preety straight forward.

There are currently issues with the [ORT: Awards/SkyTeam] engine displaying AF award availability...