I just tried it and everything works fine in V3.1.1. If the problem persists, pls provide the exact error message.

I got fare rules yesterday and last week using previous rev. Not routing rules, but fare rules.

The error message is
A block that appears

KVS availabilty tool
A big red X
Error Retreiving Fare Rules
with an OK block to click

When you click OK, the block goes away, but nothing else displays

I did BOS-ATL R/T
pos SG highlighted the fare line
right mouse click picked view fare rules

Tried other routings and also tried AA

and picked the first block (the DL fare rule)
as of 7:55pm June 11

Error Retreiving Fare Rules
 

Thanks for the info. A bug has been identified and corrected. Pls download V3.1.2.

Fixed confirmation with 3.1.2
THANKS for the quick fix

Did something change with the * A award search
I just updated to 3.1.1
and now I get this message :
[KVS Availability Tool 3.1.1/Platinum - SNT: Awards/StarAlliance/JP-ANA]

FRA Frankfurt Metro / Frankfurt Int'l DE = FRA HHN [EDDF]
EZE Buenos Aires Ministro Pistarini BA AR [SAEZ]
MON 01 Sep 2008 / 1 Seat

Carrier Flight From Depart To Arrive A/C Availability
--------- ------ ---- --------- ---- --------- ---- ---- -----------------------------------------
No award availability - Route too complex

I am not entirely sure why the ANA engine is returning that error, but the adjacent date works fine:

[KVS Availability Tool 3.1.2/Platinum - SNT: Awards/StarAlliance/JP-ANA]

The problem is appearing because FRA-EZE operates only 5 days a week, and Monday Sept 1 isn't one of those days. The ANA tool can't produce an alternative routing (if you're asking it to with the Max box checked).

That was my original thought, but the Timetable showed that that flight does operate on Mondays:

[KVS Availability Tool 3.1.2/Platinum - Amadeus: Timetable/NL-BCDF]

Hmmph, whaddaya know. I didn't think it operated Mondays but it does.

And in fact this isn't apparently an ANA website problem either, logging into my ANA account award search pulls up the flights and there's award availability.

I couldn't find an announcement related to this. I have KVS Tool Plat. v.3.1.2, and was looking for fares (not routing rules) YOW-FRA with AC using the Sabre: Fares/ZUJ method. It produces 35 results (with Max checked) but none show the M, U, or Y fare classes. I do have the class set to Economy. Basically, it shows the fares from lowest to highest, but does not reach the fully flexible Economy fares. If I uncheck Max, it returns the first 32 results instead of 35.

Any suggestions on how the flexible economy fare classes can be displayed?

The ANA website can only search for R/T award itineraries, so if you set the departure date to 01 Sep and return date to be next day (i.e. 02 Sep), the ANA website will throw an error (because the [return] flight does not operate on Tuesdays) ...

[Fares/ZUJ] Method is, indeed, limited to 35 fares (with the Max option activated).

To see the remaining Y fares, pls use the [Fares/DotRes] Method.

Hello,
I am getting the following error when searching on Apollo:ITN

_______________
Data Source Error:

"Processing Error"

If the reason(s) for the above error message are unclear, please click the [?] button to review the latest system status announcements

_______________

I clicked on the [?] as suggested however am not getting any luck. I am presently using ver 3.1.2/Platinum.

Any feedback?

No problems to report at the moment.

Pls try again, and if you are still getting that message, advise the exact input parameters (From/To/Date/etc.)