Ooma
#91




Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 7,174
#95




Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 7,174
It seems the outage was about three and a half hours, I must have just caught it first thing in the morning at 05:45 pst, apparently it went down at 05:40 pst. back up by 09:00 pst for most users.
After nearly six years using ooma, this is the first real outage I can remember. Of course, I might have been away when it happend before, or didn't notice it if I wasn't calling anyone. My previous service (sunrocket) would ring the lines when it went back on, so I pretty much knew if the box was rebooting or the service was coming back online. I don't always SEE the flashing red light on the ooma (not that I have really seen it before)
After nearly six years using ooma, this is the first real outage I can remember. Of course, I might have been away when it happend before, or didn't notice it if I wasn't calling anyone. My previous service (sunrocket) would ring the lines when it went back on, so I pretty much knew if the box was rebooting or the service was coming back online. I don't always SEE the flashing red light on the ooma (not that I have really seen it before)
#96
FlyerTalk Evangelist




Join Date: Sep 2000
Programs: BA, AA, DL, KLM, UA
Posts: 37,489
Bumping a really old thread, but an email from Ooma took me by surprise - they are offering me a "special offer" of $99 to upgrade my original Ooma to the "new and improved" Telo for just $99 (the same unit costs just $129 at Costco with lifetime free phone) - BUT only if I start to pay taxes ($6.79/month in my area).
Do they think I am totally stupid or something? Hopefully nothing will ever happen to my poor Ooma, or my "lifetime free" phone service will suddenly start costing more than I bargained for.
Do they think I am totally stupid or something? Hopefully nothing will ever happen to my poor Ooma, or my "lifetime free" phone service will suddenly start costing more than I bargained for.
#97
Original Poster

Join Date: Dec 2001
Location: DSM
Programs: "I COME FROM Des Moines. Somebody had to." -- Bill Bryson
Posts: 1,135
Yes, they do think you are a stupid consumer. It's just amazing what some companies will do.
Bumping a really old thread, but an email from Ooma took me by surprise - they are offering me a "special offer" of $99 to upgrade my original Ooma to the "new and improved" Telo for just $99 (the same unit costs just $129 at Costco with lifetime free phone) - BUT only if I start to pay taxes ($6.79/month in my area).
Do they think I am totally stupid or something? Hopefully nothing will ever happen to my poor Ooma, or my "lifetime free" phone service will suddenly start costing more than I bargained for.
Do they think I am totally stupid or something? Hopefully nothing will ever happen to my poor Ooma, or my "lifetime free" phone service will suddenly start costing more than I bargained for.
#98




Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 7,174
same
Bumping a really old thread, but an email from Ooma took me by surprise - they are offering me a "special offer" of $99 to upgrade my original Ooma to the "new and improved" Telo for just $99 (the same unit costs just $129 at Costco with lifetime free phone) - BUT only if I start to pay taxes ($6.79/month in my area).
Do they think I am totally stupid or something? Hopefully nothing will ever happen to my poor Ooma, or my "lifetime free" phone service will suddenly start costing more than I bargained for.
Do they think I am totally stupid or something? Hopefully nothing will ever happen to my poor Ooma, or my "lifetime free" phone service will suddenly start costing more than I bargained for.
There USED to be a path for HUB owners to ove to a TELO hub, but remain in the same T&C's ala no taxes or local service charges.
Honestly, lately I've been using the line about 7-10 hours a day, including BOTH lines so I'm truly getting my monies worth.
I DO have a third ooma, already activated and ready to use as a backup if any of these current two fail, but not sure if number porting would work, but at this point in the worlds history with google voice numbers etc., it really doesn't matter.
#100




Join Date: Aug 2006
Location: DCA / WAS
Programs: DL 2+ million/PM, YX, Marriott Plt, *wood gold, HHonors, CO Plt, UA, AA EXP, WN, AGR
Posts: 9,386
Not exactly recently, I've had mine for 2 years.
I'm pretty happy, it does what it's supposed to: take calls, forward, and answer (with email of voicemail). I don't care for the Ooma wireless extension - I use a cordless phone on the system and also have the system forward to my wireline and cell phones.
The most recent update to the Ooma Android app works pretty well. It does not allow incoming calls on your Ooma line (not a big deal for me).
Two quibbles that may or may not be a big deal to you: 1) the mobile app does not work over VPN. 2) The system cannot receive/relay SMS texts (making it problematic for porting a mobile phone number to it).
I'm pretty happy, it does what it's supposed to: take calls, forward, and answer (with email of voicemail). I don't care for the Ooma wireless extension - I use a cordless phone on the system and also have the system forward to my wireline and cell phones.
The most recent update to the Ooma Android app works pretty well. It does not allow incoming calls on your Ooma line (not a big deal for me).
Two quibbles that may or may not be a big deal to you: 1) the mobile app does not work over VPN. 2) The system cannot receive/relay SMS texts (making it problematic for porting a mobile phone number to it).
#101




Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 7,174
Yeah, I'm still very happy. One of the better (if not ONE of the best) technology purchases I have had. I WAS an alpha tester, and received free boxes (but ended up buying a production model too)
Now with over 7 years of service, I still don't have any complaints (I'm lucky I don't pay any taxes on this ORIGINAL hubs) but I've put the Telo into several homes as well and they work fine too. Taxes and fees now can be between 2.50-5ish depending on where one lives but that's just nothing in cost.
I think I could count the number of true outages I have had with ooma in the past five years on one hand (missing 1-2 fingers at that!)
We use it at home some days, both lines running for about 16 hours a day.
Now with over 7 years of service, I still don't have any complaints (I'm lucky I don't pay any taxes on this ORIGINAL hubs) but I've put the Telo into several homes as well and they work fine too. Taxes and fees now can be between 2.50-5ish depending on where one lives but that's just nothing in cost.
I think I could count the number of true outages I have had with ooma in the past five years on one hand (missing 1-2 fingers at that!)
We use it at home some days, both lines running for about 16 hours a day.
#102
FlyerTalk Evangelist


Join Date: May 2000
Location: RDU
Programs: AA LT Gold, Breezy 2
Posts: 12,608
I bought one for my parents for Christmas 2011. They are technologically inept, and they love it. Up-time with acceptable quality is probably 99.8%. In fact, my dad was enthusiastically recommending it to my uncle, except my dad doesn't understand that without Internet service OOMA isn't going to be doing much...
#103
Join Date: Jan 2011
Location: SJC, SFO
Programs: UA, AA, SPG
Posts: 439
Really like my Ooma, but dislike the prerecorded message I have to listen to everytime I use a service like freeconferencecall. However, I understand why they have to do this, and it's certainly a better option than what Google did, which was to block all calls to those kinds of numbers.
#104
In Memoriam




Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,111
Anyone used Ooma for Business yet?
http://www.ooma.com/products/business
http://www.ooma.com/products/business
#105




Join Date: Mar 2009
Posts: 392
I have used the Ooma service for 3 years and now have major problems.
I contacted tech support about switching service and porting my number to another
VoIP company; Obihai. The response was not helpful. I now can not receive calls
and everything goes to voicemail which I cannot retreive.
In other words, Ooma has my number and will not release it.
Anyone dealt with this sort of issue?
I contacted tech support about switching service and porting my number to another
VoIP company; Obihai. The response was not helpful. I now can not receive calls
and everything goes to voicemail which I cannot retreive.
In other words, Ooma has my number and will not release it.
Anyone dealt with this sort of issue?

