Southwest Companion Pass 2015-2016
Jan 8, 2015, 10:11 am
#122
Join Date: Sep 2011
Location: ORD/MDW
Programs: AA EXP, DL-Plat, WN-CP | Hotels: Choice-Gld, IHG-Plt, Rad-Gld, HH-Dia, Hyatt-Glob, Marriott-LtPlt
Posts: 2,889
Jan 8, 2015, 6:33 pm
#124
Join Date: Jan 2015
Posts: 3
Same situation for me. My wife's 52k miles for both her personal and business card (104k + total) posted 1/4/15, and the CP status bar is at 0%. Thinking about contacting Southwest to get it corrected.
Jan 8, 2015, 6:58 pm
#125
Join Date: Oct 2013
Posts: 33
I think I agree with the line of thought that the more people who call, the more attention is brought to this "loophole" of the two-year companion pass... a benefit I'm hoping to take advantage of two years from now too!
Jan 8, 2015, 7:34 pm
#126
Join Date: Feb 2011
Location: CVG
Programs: Hyatt Giraffe
Posts: 1,665
Called SW CSR today and asked for CP to be activated, just took 1 minute to do and another couple to add a companion. I had done a Hyatt transfer 1/1 as well as a Chase SW card bonus post on 1/3. Was showing 100% for a few days.
Wife's first card has closed and bonus has posted as CP eligible, waiting for her second to close in a few days and we'll have 2 CPs done, yay!
BTW - you do have to call that special # to get this process done.
Wife's first card has closed and bonus has posted as CP eligible, waiting for her second to close in a few days and we'll have 2 CPs done, yay!
BTW - you do have to call that special # to get this process done.
Jan 8, 2015, 9:01 pm
#127
Original Member
Join Date: May 1998
Location: DFW,TX USA
Programs: Lifetime Platinum Marriott
Posts: 1,568
Another Data Point
Call Marriott 1/2 to Do Travel Award (I do 5-day, so I have to call Marriott to order - I asked to expedite like I did with Delta but they mentioned that SWA usually only take 2-3 days.)
1/4 120K points show up on SWA
1/7 Pending Status finally disappeared from swa site, CP Show 0%
Called RR# (afterhours) They looked and said I need to call Cust Serv
1/8 Called Cust Serv - After she looked stuff up for a while she confirmed that I have earned CP. Asked when I was traveling and since it was later said that system should be correct on 11/12th.
Her suggestion was to book my companion on rewards ticket now and then convert when CP shows up.
Will update on 12th.
1/4 120K points show up on SWA
1/7 Pending Status finally disappeared from swa site, CP Show 0%
Called RR# (afterhours) They looked and said I need to call Cust Serv
1/8 Called Cust Serv - After she looked stuff up for a while she confirmed that I have earned CP. Asked when I was traveling and since it was later said that system should be correct on 11/12th.
Her suggestion was to book my companion on rewards ticket now and then convert when CP shows up.
Will update on 12th.
Jan 9, 2015, 7:53 am
#128
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,193
This repeated pestering of WN Customer Service, when we have been told Jan. 11 is the day, may not end well.
Sure miss the old days before bloggers started POUNDING this.
Jan 9, 2015, 8:28 am
#129
Join Date: Sep 2011
Location: ORD/MDW
Programs: AA EXP, DL-Plat, WN-CP | Hotels: Choice-Gld, IHG-Plt, Rad-Gld, HH-Dia, Hyatt-Glob, Marriott-LtPlt
Posts: 2,889
This repeated pestering of WN Customer Service, when we have been told Jan. 11 is the day, may not end well.
Sure miss the old days before bloggers started POUNDING this.
Jan 9, 2015, 2:25 pm
#132
Original Poster
Join Date: Aug 2014
Programs: Alaska MVP Gold, Marriott Gold
Posts: 283
My wife already had a RR account and after I added her with all her info (DOB, address) it automatically loaded her RR number when i went to add her to a reservation.
Jan 9, 2015, 3:41 pm
#133
Join Date: Jan 2015
Posts: 3
If you read back a page or two, you will see others reporting the same thing. Someone said that the Southwest system is supposed to update on Jan 11th. If nothing happens then, that would be a good time to call, if you're not rushing to get a companion flight in the next week.
I think I agree with the line of thought that the more people who call, the more attention is brought to this "loophole" of the two-year companion pass... a benefit I'm hoping to take advantage of two years from now too!
I think I agree with the line of thought that the more people who call, the more attention is brought to this "loophole" of the two-year companion pass... a benefit I'm hoping to take advantage of two years from now too!
Jan 9, 2015, 7:57 pm
#135
Join Date: Oct 1999
Location: OH & NV
Programs: AA Lifetime Plat, WN CP, Latin Pass Bonus
Posts: 3,707
SUCCESS. I did Marriott Travel package. points posted on 3 Jan. Showed as "pending" about the 6th. This evening it showed as Earned and good thru Dec 2016. Had me fill in the fields for Companion Data just below the CP status area.
Went immediately to book companion on existing reservation, but guess it takes some time to allow me to do it. Probably be ok tomorrow.
So, everyone, took 6 days total to get CP active after points post. I thought the CP usually posts at night, but mine was posted sometime this afternoon.
So no need to panic.
Went immediately to book companion on existing reservation, but guess it takes some time to allow me to do it. Probably be ok tomorrow.
So, everyone, took 6 days total to get CP active after points post. I thought the CP usually posts at night, but mine was posted sometime this afternoon.
So no need to panic.