RR2.0 Login Problems - Solutions?
Mar 1, 2011, 8:31 pm
#136
Join Date: Feb 2006
Posts: 35
I can't get in to see where I found it exactly, but this morning I was able to get on for a minute and I remember going to one of those drop down things at the bottom and there was a clickable ? mark with "where are my old credits" or something like that next to it. I clicked the ? and it did show my old remaining credits on a horizontal line numbered 1 to 16 and told me how many points I needed to top off the credits for a standard award.
Mar 1, 2011, 8:49 pm
#137
Join Date: Apr 2007
Location: Central US
Programs: WN CP, HHonors, Hyatt Platinum, IHG Premier,LaQuinta Elite, Amtrak
Posts: 452
I cannot imagine that the "many" Flyertalk participants could bring down the system. What happens to website usage volume when SWA announces the $25/$50 sales for January and February each year? Given the questionable recent changes on the website to make it slower (more advertising), less intuitive and less user friendly, I can imagine that design flaws or other similar issues are at fault.
Mar 1, 2011, 8:59 pm
#138
Join Date: Feb 2003
Location: Boston, MA, USA
Programs: DL, AA, UA, BA, Hilton
Posts: 46
Mar 1, 2011, 9:49 pm
#140
Moderator, Southwest Airlines and Choice Privileges
Join Date: Mar 2008
Location: Central Texas
Posts: 3,039
Wow, I just got past the RR#/password page for the first time to see:
Make it Easier to Sign In Next Time
and the required:
Username and Security Questions
How is it possible that SWA IT is able to keep on surprising me with the magnitude of their incompetence?
How about just making it possible for me to sign in today, without worrying about making it "easier" next time?
Make it Easier to Sign In Next Time
and the required:
Username and Security QuestionsHow is it possible that SWA IT is able to keep on surprising me with the magnitude of their incompetence?
How about just making it possible for me to sign in today, without worrying about making it "easier" next time?
Mar 1, 2011, 9:58 pm
#141
Join Date: Jan 2006
Location: HOU via MSY
Programs: WN: A+, CP National: Exec. Elite. Choice hotels: Platinum Priority Club: Platinum
Posts: 224
I got the breadcrumbs message and then on my next attempt was able to log on. It says I have 6 old credits, but I think I should have 12
(Unfortunately, I didnt think to take a screenshot or see the recommendation until I couldnt log on to the old site 
)
Can I call about this?
(Unfortunately, I didnt think to take a screenshot or see the recommendation until I couldnt log on to the old site )Can I call about this?
Mar 1, 2011, 10:04 pm
#142
Join Date: Jan 2011
Location: Green Valley, AZ
Posts: 136
Should be ashamed to be part of this fiasco
I was an IT professional for over 40 years. I would NEVER have allowed my staff to go "live" with this abomination of a system. This is a disgrace to the profession. If I had worked on this project I would be embarrassed to admit it. Yes, there are always problems, but I can honestly say, I have never, in over 40 years, seen anything like this.
Implementations like this one are the reason that all the RR members are trying to check their accounts. They do not trust the "geeks" to do the job correctly. Does anyone associated with this project blame the RR members for questioning the accuracy of their accounts and the other modules in the system. It's quite obvious that the system does not work!
GVretirdguy
Implementations like this one are the reason that all the RR members are trying to check their accounts. They do not trust the "geeks" to do the job correctly. Does anyone associated with this project blame the RR members for questioning the accuracy of their accounts and the other modules in the system. It's quite obvious that the system does not work!
GVretirdguy
Mar 1, 2011, 10:19 pm
#143
Join Date: Feb 2005
Location: MCI
Programs: Southwest A-List, AMC Stubs A-List, Chick-fil-A-List
Posts: 399
I can't get in to see where I found it exactly, but this morning I was able to get on for a minute and I remember going to one of those drop down things at the bottom and there was a clickable ? mark with "where are my old credits" or something like that next to it. I clicked the ? and it did show my old remaining credits on a horizontal line numbered 1 to 16 and told me how many points I needed to top off the credits for a standard award.
That same section also houses the link to book a companion ticket, something I spent a good 15 minutes looking for today.
Mar 1, 2011, 10:24 pm
#144
Join Date: Jan 2008
Posts: 3,638
After trying for more than 12 hours, I finally can get into my account and see RR balances/activity. Unfortunately, a transfer of points eight days ago from SPG to RR is not yet reflected in the balance. At least I have SPG confirmation of transfer to RR, with date and total number of points transferred, as well as screenshot of my RR account, before the transition.
My Travel tab shows past flight activity.
My Travel tab shows past flight activity.
Last edited by mke9499; Mar 1, 2011 at 10:58 pm
Mar 1, 2011, 11:01 pm
#145
FlyerTalk Evangelist
Join Date: Nov 2005
Location: Phoenix, AZ
Programs: AA Gold AAdvantage Elite, Rapids Reward
Posts: 38,335
All,
Please read the newspaper from AZ Central. I heard the situations going on in PHX tonight and lots of those passengers who missed the flight due to computer outages. They resume flight around 8pm this evening. That's why lots of those passengers is struck at airports due to computer outages today. So here the links:
http://www.azcentral.com/community/p...es-glitch.html
They are always welcomes to rebooked for next available trip sometimes in the future without penalties restrictions.
Thanks all.
Regards
Please read the newspaper from AZ Central. I heard the situations going on in PHX tonight and lots of those passengers who missed the flight due to computer outages. They resume flight around 8pm this evening. That's why lots of those passengers is struck at airports due to computer outages today. So here the links:
http://www.azcentral.com/community/p...es-glitch.html
They are always welcomes to rebooked for next available trip sometimes in the future without penalties restrictions.
Thanks all.
Regards
Mar 2, 2011, 12:28 am
#146
Suspended
Join Date: Mar 2002
Location: Dog House
Programs: UA 1K 2MM, AA EXP, WN A-List, Marriott Lifetime Platinum
Posts: 1,245
I got in earlier today and got my security questions done.
So...now I needed to log in to verify my trip this weekend....and I can't see ANY OF MY FREAKIN RESERVATIONS online. where are they? who knows? maybe I should call up and ask....oh...there's a 24 - 39 minute wait time.
Can you morons PLEASE fire some of the retards in your IT department?
--
edited to add.....I think that this is getting so bad that they're going to have to backtrack....that is assuming that there is a FULL BACKUP of everything from before the "epic fail changeover". Guys...just fall back and hire some experts to do it right. You obviouslly don't know what you're doing.
So...now I needed to log in to verify my trip this weekend....and I can't see ANY OF MY FREAKIN RESERVATIONS online. where are they? who knows? maybe I should call up and ask....oh...there's a 24 - 39 minute wait time.
Can you morons PLEASE fire some of the retards in your IT department?
--
edited to add.....I think that this is getting so bad that they're going to have to backtrack....that is assuming that there is a FULL BACKUP of everything from before the "epic fail changeover". Guys...just fall back and hire some experts to do it right. You obviouslly don't know what you're doing.
Mar 2, 2011, 1:04 am
#148
Original Poster
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton and Marriott hotels primarily.
Posts: 6,463
No problem logging in now.
Unfortunately, now the reservation part is broken. I tried to make a reservation and got 'an undefined error'. Suggested I call. Yea. right.
Unfortunately, now the reservation part is broken. I tried to make a reservation and got 'an undefined error'. Suggested I call. Yea. right.
Mar 2, 2011, 3:01 am
#150
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
2AM PST... Can't login.. says username and password are wrong.. doubtful.. and I also get an error when going to the page for lost passwords. Phone hold time estimate is 24 to 35 minutes.
So much for IMPROVEMENTS
So much for IMPROVEMENTS