RR2.0 Login Problems - Solutions?
Mar 4, 2011, 2:21 pm
#226
Original Poster
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton and Marriott hotels primarily.
Posts: 6,463
Mar 4, 2011, 5:34 pm
#227
Join Date: Feb 2011
Location: PWM/MHT/BOS
Programs: UA (lame duck)1K, US Plat,HHonors Diamond, PC Plat, SPG Plat, MR Platinum
Posts: 605
Yeah... my CP shows but since I earned it (thank-god!!!) ONE day before the debacle according to the transition it should read expires 12/12 not 12/11 so we're part of the way there.
What a messy confusing new layout!
Mar 6, 2011, 1:20 pm
#228
Join Date: Jan 2003
Location: STL
Programs: Hhonors Diamond, Southwest A-list Preferred, Delta Million Miler
Posts: 362
Just flew my first flight as A-List Preferred. Surprised to get an A27 boarding pass on a flight I take almost every week and get A-16 thru A-20. I also checked my points and while the base points posted, I CANNOT find my 100% bonus points for being A-List Preferred. Anyone else not seeing 100% bonus points?
Mar 6, 2011, 1:26 pm
#229
Join Date: Nov 2009
Posts: 43
Very very disappointed that we are now *required* to set up a user name before we can access the site.
The last thing I want is to have yet another login at yet another site.
I don't have any trouble remembering my RR number - why should I have to not only now remember a new user name, but also two stupid "security questions".
SW - this isn't the way to make accounts more secure!
The last thing I want is to have yet another login at yet another site.
I don't have any trouble remembering my RR number - why should I have to not only now remember a new user name, but also two stupid "security questions".
SW - this isn't the way to make accounts more secure!
Mar 6, 2011, 1:45 pm
#230
Join Date: May 2005
Posts: 4,872
Very very disappointed that we are now *required* to set up a user name before we can access the site.
The last thing I want is to have yet another login at yet another site.
I don't have any trouble remembering my RR number - why should I have to not only now remember a new user name, but also two stupid "security questions".
SW - this isn't the way to make accounts more secure!
The last thing I want is to have yet another login at yet another site.
I don't have any trouble remembering my RR number - why should I have to not only now remember a new user name, but also two stupid "security questions".
SW - this isn't the way to make accounts more secure!
Mar 7, 2011, 7:49 am
#232
Original Poster
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton and Marriott hotels primarily.
Posts: 6,463
I would love to hear from SWABrian as to whether Southwest now feels the bugs have been removed from the website or are they still working on it.
Mar 7, 2011, 8:08 am
#233
Join Date: Jan 2010
Posts: 403
I talked to customer service who told me (yesterday) that the message she received is "The web site is non-functional for some people, and functional for others. They think all the glitches will be addressed in as short as 3 days, but as long as a week. I'm working 12 hour days and dealing with a lot of angry people, so I am hoping it's the former."
Mar 7, 2011, 8:27 am
#234
Join Date: Jul 2009
Location: SF Bay Area
Programs: AS MVPG 75K, HH Diamond
Posts: 144
I think this is probably the best thread to post these updates for today.
Future flights should now be visible
I see only one of my flights. Where are my 3 other trips?
[They are working on the tier level and expiration issue.
The FAQs on the RR page have been updated to reflect the kinds of questions we are seeing.
And there is a new "Transition" box on the RR Home page, that will take you to your credits, Awards, and status.
Future flights should now be visible
I see only one of my flights. Where are my 3 other trips?
[They are working on the tier level and expiration issue.
The FAQs on the RR page have been updated to reflect the kinds of questions we are seeing.
And there is a new "Transition" box on the RR Home page, that will take you to your credits, Awards, and status.
Mar 9, 2011, 12:35 am
#235
Join Date: Jan 2010
Posts: 403
Am I the only one still having major problems?
Aside from credits/awards missing and stuff as people have mentioned, is there anyone where the site is pretty much unusable for them? Everyone seems to be quieter now, so I am wondering if it's just me. My Account results in an error, My Travel results in an error, there's no companion pass information, it's pretty much a mess to use... anyone else in this boat???
Mar 9, 2011, 6:51 am
#236
Join Date: Aug 2001
Location: San Diego,CA,USA
Programs: Southwest Companion Pass American Admirals Club Lifetime,IHG Rewards Spire,HHonors Gold
Posts: 1,358
CS now non exhistent
Booked a RR1 last week and e-mail did not come. Can't
retreive it as system does not show booked travel upcoming. Have tried for 5 days calling CS with a busy signal all day. I called at 0500 this morining got through and have been on hold 30 minites. Had to hang up. THis is pathetic of what used to be a great airline
retreive it as system does not show booked travel upcoming. Have tried for 5 days calling CS with a busy signal all day. I called at 0500 this morining got through and have been on hold 30 minites. Had to hang up. THis is pathetic of what used to be a great airline
Mar 9, 2011, 6:56 am
#237
Original Poster
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton and Marriott hotels primarily.
Posts: 6,463
Aside from credits/awards missing and stuff as people have mentioned, is there anyone where the site is pretty much unusable for them? Everyone seems to be quieter now, so I am wondering if it's just me. My Account results in an error, My Travel results in an error, there's no companion pass information, it's pretty much a mess to use... anyone else in this boat???
Mar 9, 2011, 7:12 am
#238
Join Date: Jul 2009
Location: SF Bay Area
Programs: AS MVPG 75K, HH Diamond
Posts: 144
Brian, Everytime I call the RR customer service number (214-932-0333) it gets a fast busy signal. Is there a real number that I can all and talk to someone that can do something? The folks at the 800-445-5764 are nice but cannot help. Why is Southwest only making free seats for RR1.0 awards at the worst possible times. I have three award seats that I can't use when I would like. Why were the Freedom awards killed? Why can't I convert my current awards into points? That would make this whole problem go away.
The longer this goes on, the less I will want to fly Southwest in the future. UA has already lost me as a customer over similar customer service issues.
Mar 9, 2011, 8:54 pm
#240
Join Date: Jul 2009
Location: SF Bay Area
Programs: AS MVPG 75K, HH Diamond
Posts: 144
If anyone actually talks to Southwest Customer Relations, please let me know. I'm starting to think that is just a dummy number I have been given to get me off the phone.