RR2.0 Login Problems - Solutions?
Mar 1, 2011, 12:14 pm
#76
Join Date: Mar 2010
Location: SJC, Northern Cal.
Programs: SWA RR BIS 6.2M, A+'20, CP'20, AA, UA Gold, Hertz PC, Hilton Diamond
Posts: 909
FAIL
I'd sure like to be able to, oh, I don't know- BOOK A FLIGHT using SWA BIZ and my corporate travel account. Our corp card covers the travel and we don't use our personal card to book flights. AND I CAN'T LOG IN TO BOOK MY TRAVEL. I shouldn't have to call (what I'm sure is a zoo) the 800 number to hold forever to book a BS flight.
I can't be alone.
SWAbrian this is costing the company some money. I've tried for hours and can't believe I'm going to have to book on another airline (online) to prove a point and give them my corporate business.
F A I L
I can't be alone.
SWAbrian this is costing the company some money. I've tried for hours and can't believe I'm going to have to book on another airline (online) to prove a point and give them my corporate business.
F A I L
Last edited by Wingrider; Mar 1, 2011 at 12:37 pm
Mar 1, 2011, 12:33 pm
#77
Join Date: Dec 2010
Location: Texas
Programs: Southwest Rapid Rewards A-List and CP, Qatar Airways Privilege Club Silver
Posts: 64
Also haven't been able to log in, and have been getting the message, "We are currently unable to process your request. Please try again later." for hours.
Mar 1, 2011, 12:46 pm
#79
Join Date: Dec 2010
Location: Texas
Programs: Southwest Rapid Rewards A-List and CP, Qatar Airways Privilege Club Silver
Posts: 64
Was finally able to login! Immediately looking for the information on the two ways to earn A-List for the year and points to credit conversion, neither of which I saw on first glance.
Mar 1, 2011, 12:46 pm
#80
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,625
It would be great if Southwest had a way to send notification of these outages directly to users' desktops. It might work in conjunction with a fare sale announcement widget of some sort. @:-)
Mar 1, 2011, 12:52 pm
#82
Join Date: Jun 2010
Posts: 8
This time, the site actually tried to log me in, but after 30 second of loading, this:
* An error has occurred. Please visit southwest.com or southwest.com booking for more help.
* If this issue persists, please call 1-800-I-FLY-SWA (1-800-435-9792).
* Reference code: 999999999
I know I am just one customer, but I need to book a $570 anytime fare to ELP on Friday. I guess Southwest would prefer I use American?
* An error has occurred. Please visit southwest.com or southwest.com booking for more help.
* If this issue persists, please call 1-800-I-FLY-SWA (1-800-435-9792).
* Reference code: 999999999
I know I am just one customer, but I need to book a $570 anytime fare to ELP on Friday. I guess Southwest would prefer I use American?
Mar 1, 2011, 12:54 pm
#84
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,518
I was unable to log in this morning.
Now, I was able to, and to set up my new userid (a feature I like) and click around a bit. But it's painfully slow. I'm also in IT, and I give the load test team an F on this one. Yes, I'm sure there's a lot of traffic today, but someday there will be a big sale, or a big snowstorm, and it'll be just as bad.
And only some of my past and future trips show up. And if there's somewhere that shows my pre-conversion credit total, I can't find it.
Now, I was able to, and to set up my new userid (a feature I like) and click around a bit. But it's painfully slow. I'm also in IT, and I give the load test team an F on this one. Yes, I'm sure there's a lot of traffic today, but someday there will be a big sale, or a big snowstorm, and it'll be just as bad.
And only some of my past and future trips show up. And if there's somewhere that shows my pre-conversion credit total, I can't find it.
Mar 1, 2011, 1:03 pm
#87
Join Date: Jun 2010
Posts: 8
The comedy of errors continues...
Now, I can log in and I am prompted to enter a user id. I confirm the user id is available and proceed. I then get an error message and am instructed to hit back and resubmit. I do as told, and of course, am then met with a message the user id is taken. Repeat 3 times.
F. A. I. L.
:t d:
Now, I can log in and I am prompted to enter a user id. I confirm the user id is available and proceed. I then get an error message and am instructed to hit back and resubmit. I do as told, and of course, am then met with a message the user id is taken. Repeat 3 times.
F. A. I. L.
:t d:
Mar 1, 2011, 1:08 pm
#88
Join Date: Dec 2000
Location: Oakland, CA
Programs: Southwest A; Marriott Platinum
Posts: 308
Funny but pretty much the same debate is going on at the Southwest Facebook page.
http://www.facebook.com/Southwest#!/Southwest
"This is an embarrassment"
"You guys suck"
"You people need to chill out"
"Go do something productive and quit harassing the IT guys"
(As for me personally, I don't need to book or modify a flight today. I was able to print my BP for this afternoon's flight, and I can only presume that my ability to fly from Point A to Point B will be unaffected by the stability of the web site. I can wait till things settle out to check my account info. I'm moving on ... now if it's not fixed by tomorrow, that's not good. I work in IT, I know that even the best planned, most perfect system transitions are fraught with risk; this is a screw up but one that I can totally relate to).
http://www.facebook.com/Southwest#!/Southwest
"This is an embarrassment"
"You guys suck"
"You people need to chill out"
"Go do something productive and quit harassing the IT guys"
(As for me personally, I don't need to book or modify a flight today. I was able to print my BP for this afternoon's flight, and I can only presume that my ability to fly from Point A to Point B will be unaffected by the stability of the web site. I can wait till things settle out to check my account info. I'm moving on ... now if it's not fixed by tomorrow, that's not good. I work in IT, I know that even the best planned, most perfect system transitions are fraught with risk; this is a screw up but one that I can totally relate to).
Last edited by KC; Mar 1, 2011 at 1:35 pm
Mar 1, 2011, 1:11 pm
#89
Join Date: Oct 2005
Location: PHX?
Programs: WN CP, A list+; Hilton Diamond; Marriott Platinum Premier; Hertz PC; National Executive Elite
Posts: 156
I have tried a dozen times over the last six hours. Every time no go. I called SWA 800 to request a change to a res but gave up after being on hold 42 minutes. I am worried what tomorrow will bring...
Mar 1, 2011, 1:12 pm
#90
Join Date: Mar 2007
Location: MCO (Orlando, Florida)
Programs: AA Gold, WN P+, Hertz President's Circle, Marriott Platinum Premier, Hilton Diamond
Posts: 209
Hope they fix it soon!
Just like everybody else:
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