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Hyatt & Small Luxury Hotels Of The World Announce Partnership MASTER THREAD

Old Aug 2, 2018, 6:13 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 59Impala
There is a Hyatt sub-forum for everything related to SLH, benefits, reviews, etc...


https://www.flyertalk.com/forum/small-luxury-hotels-slh-772/

would be nice if the forum would get a boost Cheers 59Impala




Paid stays are 10%+ cheaper if booked as an SLH member on its website. It, also, includes continental breakfast. (note from @59impala. I paid a 30% premium for The Plymouth Southbeach.) (antonius66 I observed 10-30% premiums for 2 hotels in Portugal over SLH direct, closer to 50% over OTAs)
A limited number of reviews of SLH properties may be found in the Other Hotel Chains Forum.
World of Hyatt members can earn 5 Base Points for every $1 USD spent on qualifying room rates and can redeem points for free nights at participating SLH hotels. It doesn't stop there, members can also enjoy exclusive in-hotel benefits when staying at a participating SLH hotel.
Complimentary continental breakfast for two
Complimentary Wi-Fi
Early check-in 12:00pm (based on availability at check-in)
Late check-out 2:00pm (based on availability at check-in)
One category room upgrade (based on availability at check-in)

Review Master Threads:
HGU New York: https://www.flyertalk.com/forum/hyatt-world-hyatt/1958701-hgu-new-york-slh-hotel.html
Byblos Art Hotel, Villa Amist, Verona, Italy: https://www.flyertalk.com/forum/hyat...ing-hotel.html
SINA Centurion Palace - Venice, Italy - https://www.flyertalk.com/forum/hyat...l#post31441012
Hotel Ranga - Iceland: https://www.flyertalk.com/forum/hyatt-world-hyatt/1984015-hotel-ranga-iceland-small-luxury-hotel.html#post31442837
137 PIllars House, Chiang Mai, Thailand https://www.flyertalk.com/forum/hyat...hiang-mai.html
1906 Lodge Coronado (San Diego), CA: https://www.flyertalk.com/forum/hyat...sland-slh.html
137 Pillars Suites & Residences Bangkok, Thailand: https://www.flyertalk.com/forum/hyatt-world-hyatt/2007231-137-pillars-bangkok-small-luxury-hotel.html
Akyra Thonglor Bangkok, Thailand: https://www.flyertalk.com/forum/smal...er-thread.html
Opus XIV Bergen, Norway : https://www.flyertalk.com/forum/other-hotel-chains/1983274-hotel-opus-xvi-small-luxury-hotels-bergen-norway.html
Ambassador Zurich, Switzerland: https://www.flyertalk.com/forum/smal...er-thread.html
Inverlochy Castle, Scotland UK: https://www.flyertalk.com/forum/hyat...-scotland.html
Cromlix, Scotland UK: https://www.flyertalk.com/forum/smal...-scotland.html
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Hyatt & Small Luxury Hotels Of The World Announce Partnership MASTER THREAD

Old Sep 25, 2022, 6:49 am
  #466  
 
Join Date: Feb 2001
Location: somewhere north of stateside...
Posts: 4,163
I'm sorry - I've done several searches but cannot find the answer.

I booked a SLH hotel on points in March. Today, I discovered that hotel has now left WOH. On a cash booking, I'm fairly certain I could stay (and just not received WOH points for the stay). On a points booking, will I need to rebook? This is a European ski property, so the sooner I get everything figured the better.
makin'miles is offline  
Old Sep 25, 2022, 7:20 am
  #467  
skj
 
Join Date: Jul 2009
Location: IAH
Programs: UA 2MM, Hyatt Diamond, SPG Gold
Posts: 2,183
Originally Posted by makin'miles
I'm sorry - I've done several searches but cannot find the answer.

I booked a SLH hotel on points in March. Today, I discovered that hotel has now left WOH. On a cash booking, I'm fairly certain I could stay (and just not received WOH points for the stay). On a points booking, will I need to rebook? This is a European ski property, so the sooner I get everything figured the better.
You will almost certainly need to rebook. If the property is no longer part of SLH's arrangement with WoH, they would not be able to receive any payment from Hyatt for the points stay.
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Old Sep 25, 2022, 7:23 am
  #468  
 
Join Date: Feb 2001
Location: somewhere north of stateside...
Posts: 4,163
Thanks for that - have you encountered a situation like this yourself?

I mean, it should be easy enough to structure a contract so if a property leaves, Hyatt still pays the property the previously-agreed reimbursement rates for existing reservations... each party still has bank accounts, so its not like making payment is impossible.
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Old Sep 25, 2022, 7:37 am
  #469  
skj
 
Join Date: Jul 2009
Location: IAH
Programs: UA 2MM, Hyatt Diamond, SPG Gold
Posts: 2,183
Originally Posted by makin'miles
Thanks for that - have you encountered a situation like this yourself?

I mean, it should be easy enough to structure a contract so if a property leaves, Hyatt still pays the property the previously-agreed reimbursement rates for existing reservations... each party still has bank accounts, so its not like making payment is impossible.
Almost anything is possible, but ... I had a points booking at a HP that was reflagged to a Hilton property before my stay. My Hyatt reservation wasn't honored. While not 100% analogous, I'd think it would be easier to construct a mechanism to pay for my stay compared to the indirect relationship between Hyatt and the property you've booked, with SLH somewhere in the middle.
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skj is offline  
Old Mar 1, 2023, 7:28 am
  #470  
 
Join Date: Jun 2005
Location: MD, USA
Programs: UA- Pl (2MM), AA-Go, Delta-Silver, Hyatt-Globalist!, MR/SPG comb - Plat, Hilton - nada
Posts: 709
Posted this in the SLH sub-forum also. Trying to figure out the situation - an SLH property shows "no rooms available" on Hyatt.com, however, they do have rooms available if I look on SLH.com

Does that mean if I book on SLH that I will not earn Hyatt stay credit & points? Or will they "connect" to my Hyatt account if I provide my member # when I arrive? Just wondering...very unusual situation (to me)
rwm818 is offline  
Old Mar 1, 2023, 7:41 am
  #471  
 
Join Date: Dec 2017
Location: New York, NY
Posts: 73
If you book on SLH.com you will not earn hyatt points (or get special treatment for hyatt status). For SLH properties, Hyatt does not promise availability or best price, so the individual properties often have better room availability and pricing if you book with SLH than with Hyatt. Think of it from their perspective... they dont want to give Hyatt a percentage of the room rate if theyre very confident they will otherwise get someone to pay... this is especially true at seasonal properties. From experience, very few rooms are made available to the many category 7-8 properties in Italy/Greece in the peak summer months, but in May/October you might have a bit more luck.
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Old Mar 1, 2023, 10:44 am
  #472  
 
Join Date: Jun 2005
Location: MD, USA
Programs: UA- Pl (2MM), AA-Go, Delta-Silver, Hyatt-Globalist!, MR/SPG comb - Plat, Hilton - nada
Posts: 709
Originally Posted by ECR12
If you book on SLH.com you will not earn hyatt points (or get special treatment for hyatt status). For SLH properties, Hyatt does not promise availability or best price, so the individual properties often have better room availability and pricing if you book with SLH than with Hyatt. Think of it from their perspective... they dont want to give Hyatt a percentage of the room rate if theyre very confident they will otherwise get someone to pay... this is especially true at seasonal properties. From experience, very few rooms are made available to the many category 7-8 properties in Italy/Greece in the peak summer months, but in May/October you might have a bit more luck.
ok, got it...thanks
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Old May 6, 2023, 5:43 pm
  #473  
 
Join Date: Jun 2020
Posts: 461
Just a little observation, SLH used to add new hotels quite regularly but they stopped around a month ago. This may means nothing, or they're being acquired - that also explains Hyatt's move to buy Mr. & Mrs. Smith.
PG.backpacker is online now  
Old May 9, 2023, 2:45 am
  #474  
 
Join Date: Jul 2012
Location: Chicago
Posts: 1,187
Cancellations in WOH app not taking?

Are other people having issues too? Had this happen twice in the past 3 weeks. The Norman Tel Aviv wrote me to ask if I really wanted two rooms. I had canceled one and booked another type but they showed both reservations in their system. Then Nimb Copenhagen wrote me today to welcome me later this week. Cancelation was done months ago.
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Old Jan 19, 2024, 9:41 pm
  #475  
 
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat Pro; Hyatt Globalist; Marriott Platinum; Avis President's Club
Posts: 2,530
I just got a note that the Pacific Resort Aitutaki is no longer participating in SLHs partnership with WoH as of 26 January 2024. They are honoring my reservation (which used points) but said I wouldnt earn tier points. That doesnt seem right to me. Anyone else have this experience? Any way to argue for the tier points?
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Old Jan 19, 2024, 10:46 pm
  #476  
 
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,159
Originally Posted by mh3265a
I just got a note that the Pacific Resort Aitutaki is no longer participating in SLHs partnership with WoH as of 26 January 2024. They are honoring my reservation (which used points) but said I wouldnt earn tier points. That doesnt seem right to me. Anyone else have this experience? Any way to argue for the tier points?
I think you should count yourself lucky that they are honoring your points booking. Although not exactly the same, it is typical for deflaggin properties to refuse to honor points bookings.
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Old Jan 20, 2024, 6:14 am
  #477  
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Originally Posted by mh3265a
I just got a note that the Pacific Resort Aitutaki is no longer participating in SLHs partnership with WoH as of 26 January 2024. They are honoring my reservation (which used points) but said I wouldnt earn tier points. That doesnt seem right to me. Anyone else have this experience? Any way to argue for the tier points?
You mean you will not earn night credits?
escape4 is offline  
Old Jan 20, 2024, 8:21 am
  #478  
 
Join Date: Nov 2008
Location: Washington, DC
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Posts: 2,530
Originally Posted by escape4
You mean you will not earn night credits?
yes
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Old Jan 20, 2024, 8:23 am
  #479  
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Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,937
Originally Posted by OsakaWino
I think you should count yourself lucky that they are honoring your points booking. Although not exactly the same, it is typical for deflagging properties to refuse to honor points bookings.
Agreed. OP has the choice of keeping the reservation on current terms or canceling.
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