If you have an account service question please email [email protected] directly.

A couple people have reported that CLEAR is granting three-month extensions, FWIW.

EDIT: and I can now confirm the above firsthand as well.

Big fan of EF, but that statement is stunningly tone deaf in the current climate...

Regards

Thank you. I have done so.

The OP compared comped airline status with us giving away our product free for a year to everyone, not quite the same thing. Considering that we have kept the price of our service the same, while adding data and features for the last 15 years, we have always tried to be generous to the community. Anyone can manage their subscription renewal preferences on the website for periods when you aren't flying and don't need the service, as has always been the case. If you need further assistance feel free to email us directly for help so we can look at your account.

I realize everyone's perspective and circumstances are different. Personally, I don't see airline status as equivalent to an EF subscription, since the former must (usually) be earned by flying, something that's impossible now, while the latter is a service that continues to function, albeit of more limited value currently. So I don't see it reasonable to ask EF for give subscribers a free year. Frankly, at $100/year, the dollar cost isn't too significant anyway. That said, if EF were to decide to extend subscriptions by an extra one to three months (maybe only annual subscriptions, since monthly ones can be paused already), that would obviously be a goodwill gesture that would garner praise and probably lead to increased subscribers.

Hard to imagine that EF is experiencing much reduction in their costs due to reduced air traffic and smaller schedules. Clear is not paying as many people (if any) to stand around at airports, so they are seeing a dramatic reduction in costs.

Hi All,

Maybe I have missed this somewhere - but I cannot see the answer....so, hopefully someone can help.

Is there any way to see where a fare basis code is valid to/from - for example - I know that the code INX1T1S6 has valid departure points of ARN and SOF with BA/AY/IB/AA to HNL (or other Hawaii major airports) - but that knowledge is what I have learned from reading here ...rather than finding out from somewhere like expert flyer.

So, is there any way to find at least valid departure airports for a fare basis code ?

Thanks,

S

Fare tariffs are published for a specific city pair (or metro area in the case of NYC, PAR, LON, etc). If there are any exceptions to that they would be in the fare rules of the fare.

Thanks - but is there any way of finding out rather than trial and error as to which specific city pairs the tariffs are currently valid for ?

So, in my example - INX1T1S6 has published fares for ARN-HNL and SOF-HNL - but how do I find out other city pairs that currently have published fares for that Fare basis code ?

That's not possible, you can only search for fares by city pairs. Also don't assume it's the same exact fare for a different city pair just because it has the same fare basis code.

Is it planned to add point of origin avaialbility for airlines that mandate this (AF/ KL, QR etc)? I understand this kind of discrimination comes to replace point of sale discrimination. Unfortunately, currently it is not possible to get accurate information for airlines using POI availability discrimination.

For example, If I fly from MOW to BKK via PAR on AF I cannot currently get accurate availability for the return journey (BKK-PAR-MOW) because that journey's availability will be shown using BKK as POI and availability does vary significantly (well for lowest booking classes at least).

ITA Matrix does differentiate availability based on POI (a return/ multi city journey search is required of course).

When you search availability is returned both based on the POI and the POS as the POI is sent to the airline with the availability search, that's what an availability search is. Our search is no different from an availability search that a travel agent would do as we use the same systems, we show what the airline returns.

But if I search for a retrun journey in EF, say MOW-BKK via PAR on AF the search request is actually 2 separate requests meaning that for BKK-PAR-MOW the availability is returned based on POI = BKK. Am I wrong here? If I am not wrong, then how do i get BKK-PAR-MOW availability for POI = MOW?

Right for a return search it is separate. Unlike ITA we are not pricing flights/itineraries so that, and because we offer variable +/- day searching on both the departure and return dates, is why we do it that way.