First post here.

SYR-EWR-HNL 6am flight delayed 4 hours due to crew rest and then another 5 hours due to a mechanical delay. Had to spend the night in EWR (used points) and missed a day of vacation in HNL.

Tickets were booked using miles and were business/first class fares.

It took them 4 weeks to get back to me after filing the initial complaint.

Initial offer was $250 voucher or 10k mile plus up to $100 for the hotel if I submitted an original receipt.

Since I didn't have the receipt and negotiated a little bit, I ended up getting a $350 voucher or 15k mile offer.

I accepted the $350 offer for both my wife and I.

Overall, we missed a day of vacation and had to deal with some headaches, but now we can get another free domestic trip out of hassle.

There are two types of e-certs issued by United. Both have "serial numbers" with one starting with "016" and one staring with "TCVA". TCVA e-certs also have a PIN associated with it and are generally issued as bump certificates or sent via customer relations after you contact them for some sort of dis-service on a flight. 016 e-certs are/were* issued when you are given a form from a f/a on-board a flight or are sent an e-mail from customer service regarding some sort of dis-service on your flight. Both serve the same purpose in reducing the fare cost but TCVA e-certs take off from the ticket cost but the full price of the ticket is still included as to what was actually paid vs a 016 e-cert reduces the ticket cost as a discount. The net out of pocket will be the same but with PQD's now being included in premier qualifications, one wants the full price of the ticket included vs the discounted amount in order to get maximum PQD's

Example:
TCVA
$250 base fare + $25 in taxes = $275 total and using a $250 TCVA e-cert, the net out of pocket is $25 but the ticket cost is $250 and $250 counts towards PQD's

016 016
$250 base fare + $25 in taxes = $275 total and using a $250 016 e-cert, the net is also $25 but the ticket cost is reduced by the $250 to zero and thus zero PQD's on this ticket

*hence my question about if the 016 e-certs are still being issued

I d not believe so. I recently received a cert from UA customer service and it was a "TCVA" style one.

Definitely sounds inconsistent. I've always gotten the e-mail in my past 4 MX situations. Luckily I didn't wait the entire 7 hours at the airport as some people did. Oh well. Changes we don't like

I probably screwed up my question so let me try it this way....

Under PMUA when one received a skykit, you went to the website, input your info and if you chose a travel cert, it was an "016" cert.

Under CodbaUA, you can still go to the website and enter the skykit information and I'm wondering if it will still issue an 016 cert or will it be a TCVA cert as early on after 3/3, you still received an 016 cert and I'm wondering if that still is the case.

i can't speak to a sky-kit per se, but when i receive an automated "apology" email following gross irrops, i've always received 016 certificates via that system (including as recently as 10/2013)

complaints to front line agents, VDBs, and complaints to 1K voice yield TCVAs, or more typically a "pound sand" response.

That's what I was afraid of :-(

Wanted to get your thought on a situation. My return flight next weekend is on Lufthansa but was ticketed on UA. I used my GPU to request the certificate to present to Lufthansa but as of today it still has not arrived. Tomorrow is the last day of mail before I leave so if I don't get it tomorrow there is no way to get upgraded on my Lufthansa flight.

I know I will get back the GPU, but do I have any other recourse, I'm not looking for anything significant but this seems wrong to me that I placed the request in time and snail mail is getting in the way. Seems like in this day and age there should be a way to do this electronically, after all, we don't need paper tickets anymore...

Was anyone on FT on IAD-DEN last night? They announced cancellation after an MX was identified... after we boarded. Then, UA un-cancelled the flight after finding an alternate aircraft.... arrived 3 hours late. I had protection for this morning... but after some jockeying, was able to get my original seat back on UA1121. Arrived 3 hours late at around 11pm lsat night... poor communication and a major stress headache. Yet another headache with UA this year.


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2014: UA CPU 8/12 || UA PQM 15,705 || UA PQD $2,422 DEN|SLC|CLE|GRR|MCI|ORD|BTV|EWR|MSP|STL|IAD

I can't imagine that you would be entitled to anything substantial. Most likely they will just apologize and blame the mail/weather/ etc. Since there was no actual issue with a flight (cxl, mx, etc) I don't think they're obligated to do anything. If you do email 1k I would be very gentle with explaining what happened and see if they volunteer something.

family (total 5 passengers) flew today LAX-GDL on UA 221. initially, delay was 1h08m due to "aircraft maintenance", then it turned to a 2h50m delay, same reason. Then, they changed planes which resulted in an overall delay of 4h50m from scheduled departure, are the passengers owed compensation? if so, what?

there is no required or guarantee amount however UA is likely to offer a choice of miles or future flight discount -- amounts will depend on status (and ticket type).

Evening IAH - EWR flight w/ direct tv. First Class IFE broken (only my seat) and could not turn off. No complaint sent, besides asking FA to help fix the IFE. One day after flight, UA emailed credit of 15k miles. No $ or % discount offered. Not expecting comp but guess it made me less upset at God.

Wow, that's really proactive. I suppose they could have given you one of the cards instead.

CUN-EWR last month.

4 hour mechanical delay. $250 e-cert for me as a 1k, $200 e-cert for each of my family members flying with me. None have status.

Direct TV not working on 738. Received 10k miles each.