Originally Posted by
atcanobbio
family (total 5 passengers) flew today LAX-GDL on UA 221. initially, delay was 1h08m due to "aircraft maintenance", then it turned to a 2h50m delay, same reason. Then, they changed planes which resulted in an overall delay of 4h50m from scheduled departure, are the passengers owed compensation? if so, what?
there is no required or guarantee amount however UA is likely to offer a choice of miles or future flight discount -- amounts will depend on status (and ticket type).