E-rewards [Master Thread]
Jun 26, 2020, 8:27 pm
#4262
Join Date: Sep 2013
Location: Michigan
Programs: AA, Amtrak, Aer Lingus, Delta, Southwest, United, and gmail
Posts: 8
From e-rewards:
"We appreciate your feedback! We understand that the issue is quite frustrating on your end but as part of our account security, our system will not allow VOIP or Google numbers to be used for account verification. Sadly, there's currently no process to override this type of restriction aside from using a different number that is valid. We sincerely apologize for the inconvenience this may be causing you on your end."
I could appreciate this restriction if I were applying to participate, but to put this new restriction on after years of participation and a large points balance seems to me a breach of contract. Now I understand this isn't worth going to court over, but I can at least warn others of their attitude towards their users.
"We appreciate your feedback! We understand that the issue is quite frustrating on your end but as part of our account security, our system will not allow VOIP or Google numbers to be used for account verification. Sadly, there's currently no process to override this type of restriction aside from using a different number that is valid. We sincerely apologize for the inconvenience this may be causing you on your end."
I could appreciate this restriction if I were applying to participate, but to put this new restriction on after years of participation and a large points balance seems to me a breach of contract. Now I understand this isn't worth going to court over, but I can at least warn others of their attitude towards their users.
Jun 26, 2020, 8:50 pm
#4263
Join Date: Jan 2015
Programs: SPG Plat, Marriott Plat, Hilton Diamond, United Premier Silver
Posts: 205
First or second of June I tried to redeem some of my points, and the software demanded to call me and give me a pass code. I had changed my number more than a year ago to Google voice more than a year ago, so I figured I needed to up date the data for them. It must be done over the phone, I could not update on-line. However, they just wouldn't respond to any of my email requests for a contact number to proceed. I started searching the internet for a valid phone number, and finally found a valid one, apparently it was an answer service (they were very coy about who they represented) however, I finally go an e-mail back, saying they cleared my old number and I could log into my account and provide the new number. However, it wouldn't take my only number (google voice). Subsequent requests for advice on how to proceed have been consistently ignored. I have more than $260 in "points" to redeem, but of course their software refuses to allow me to do, and their support services refuse to help me out.
I too have seen lately a large increase in "time wasting" questions before even allowed a survey to complete, and many more surveys asking extensive questions before rejecting me and giving me only the 25c consolation prize.
New users should be aware of the real time one contributes to get "dollar denominated" points that mislead one as to their real value. For example: It costs 150 "dollar denominated" points to get one night at an unpopular hotel location (worth $60-$80?). If it takes me 20-30 hours of survey answering to get those points, my compensation is $2-$3 per hour. If on top of that there's a high risk that the company will arbitrarily change their rules and take away what you have saved, it becomes clear the compensation provided is misleadingly low.
I too have seen lately a large increase in "time wasting" questions before even allowed a survey to complete, and many more surveys asking extensive questions before rejecting me and giving me only the 25c consolation prize.
New users should be aware of the real time one contributes to get "dollar denominated" points that mislead one as to their real value. For example: It costs 150 "dollar denominated" points to get one night at an unpopular hotel location (worth $60-$80?). If it takes me 20-30 hours of survey answering to get those points, my compensation is $2-$3 per hour. If on top of that there's a high risk that the company will arbitrarily change their rules and take away what you have saved, it becomes clear the compensation provided is misleadingly low.
Jun 27, 2020, 4:50 am
#4264
Join Date: Jan 2015
Posts: 783
In the UK, a while ago they started closing accounts that had more than 10-15k of points quoting the usual BS reasons. After that, I always try to cash out ASAP.
Jun 27, 2020, 11:28 am
#4266
Join Date: Oct 2014
Posts: 259
This! I became so frustrated getting to 50 points for a higher Hilton reward and continuously having to chase or follow up either for missing survey points thereafter or for Hilton redemptions. I now redeem as soon as I get to $25 either for AS miles or HH points. I started doing this around October of last year & so far so good.
Jul 2, 2020, 12:36 am
#4267
Join Date: Jan 2015
Posts: 783
The last two days my account has had the statement No available surveys, please update your profile. I've never had this statement apart from the very first few days of the new account opening.
Do you think my account is temp suspended under review and should I cash out now?
Do you think my account is temp suspended under review and should I cash out now?
Jul 2, 2020, 5:53 am
#4269
Join Date: Jan 2015
Posts: 783
Jul 5, 2020, 11:22 am
#4270
Join Date: Jul 2004
Location: Washington, DC
Programs: UA Premier Silver, AA, DL, IHG Diamond Amb, Marriott Silver, Hilton Silver, National
Posts: 1,530
The last two days my account has had the statement No available surveys, please update your profile. I've never had this statement apart from the very first few days of the new account opening.
Do you think my account is temp suspended under review and should I cash out now?
Do you think my account is temp suspended under review and should I cash out now?
Jul 5, 2020, 11:40 am
#4271
Join Date: Jul 2004
Location: Washington, DC
Programs: UA Premier Silver, AA, DL, IHG Diamond Amb, Marriott Silver, Hilton Silver, National
Posts: 1,530
After age 65, does frequency of surveys decrease?
Wondering if anyone here has been active on e-rewards at the time they turned 65. If so, did you notice any change in the amount of surveys you've received? I've noticed that when a survey asks for your age, and gives you age bands to select from, it seems that they frequently do 5-10 year bands up to 64, then it often becomes just "65+". Not a concern for me at the moment, just curious if that's indicative of a general decreased interest on the part of the survey companies in the opinions of seniors.
Jul 5, 2020, 7:58 pm
#4272
Join Date: Sep 2009
Posts: 2,832
Wondering if anyone here has been active on e-rewards at the time they turned 65. If so, did you notice any change in the amount of surveys you've received? I've noticed that when a survey asks for your age, and gives you age bands to select from, it seems that they frequently do 5-10 year bands up to 64, then it often becomes just "65+". Not a concern for me at the moment, just curious if that's indicative of a general decreased interest on the part of the survey companies in the opinions of seniors.
Jul 5, 2020, 11:44 pm
#4273
Join Date: Jan 2015
Posts: 783
Did you go ahead and update your profile? I can't tell you if you've been temp suspended, but can tell you that in my experience what you've described is not unusual. I've been pretty active on e-rewards for years, and I still periodically get a "No available surveys, please update your profile" message. Sometimes it's a couple of questions, and every once in a long while there are a bunch of categories that require updating. Typically they've added one or more questions to a category that had already been completed. The old Q&A are still there but some new questions are waiting to be answered. I take a few minutes, finish answering the new questions, and then wait for a new round of surveys to appear, typically no later than the next day.
Jul 6, 2020, 12:24 am
#4274
Join Date: Jan 2016
Programs: HH Diamond IHG Spire Accor Gold BW Diamond
Posts: 85
Unfortunately, the accuracy and attentiveness of your account activity has been flagged, and upon review of your account, we have been forced to suspend your account.
As a member of our program, you may only have one account, provide accurate profile information and survey responses. You must also be thoughtful and attentive in responding to our surveys. When we have concerns about any of these program rules, we are obligated to take steps to investigate and unfortunately suspend accounts.
We do not take account suspension lightly and do so only when account issues have been identified. At this time, your account has been indefinitely suspended and you will no longer be able to participate in surveys or claim rewards from our website.
Thank you for your understanding.
Jul 6, 2020, 4:12 am
#4275
Join Date: Jan 2015
Posts: 783
Got this:
Unfortunately, the accuracy and attentiveness of your account activity has been flagged, and upon review of your account, we have been forced to suspend your account.
As a member of our program, you may only have one account, provide accurate profile information and survey responses. You must also be thoughtful and attentive in responding to our surveys. When we have concerns about any of these program rules, we are obligated to take steps to investigate and unfortunately suspend accounts.
We do not take account suspension lightly and do so only when account issues have been identified. At this time, your account has been indefinitely suspended and you will no longer be able to participate in surveys or claim rewards from our website.
Thank you for your understanding.
Unfortunately, the accuracy and attentiveness of your account activity has been flagged, and upon review of your account, we have been forced to suspend your account.
As a member of our program, you may only have one account, provide accurate profile information and survey responses. You must also be thoughtful and attentive in responding to our surveys. When we have concerns about any of these program rules, we are obligated to take steps to investigate and unfortunately suspend accounts.
We do not take account suspension lightly and do so only when account issues have been identified. At this time, your account has been indefinitely suspended and you will no longer be able to participate in surveys or claim rewards from our website.
Thank you for your understanding.
Barstewards, I was only 500 points off a Hilton 8k redemption also.