Originally Posted by ditchhook

First or second of June I tried to redeem some of my points, and the software demanded to call me and give me a pass code. I had changed my number more than a year ago to Google voice more than a year ago, so I figured I needed to up date the data for them. It must be done over the phone, I could not update on-line. However, they just wouldn't respond to any of my email requests for a contact number to proceed. I started searching the internet for a valid phone number, and finally found a valid one, apparently it was an answer service (they were very coy about who they represented) however, I finally go an e-mail back, saying they cleared my old number and I could log into my account and provide the new number. However, it wouldn't take my only number (google voice). Subsequent requests for advice on how to proceed have been consistently ignored. I have more than $260 in "points" to redeem, but of course their software refuses to allow me to do, and their support services refuse to help me out.

I too have seen lately a large increase in "time wasting" questions before even allowed a survey to complete, and many more surveys asking extensive questions before rejecting me and giving me only the 25c consolation prize.

New users should be aware of the real time one contributes to get "dollar denominated" points that mislead one as to their real value. For example: It costs 150 "dollar denominated" points to get one night at an unpopular hotel location (worth $60-$80?). If it takes me 20-30 hours of survey answering to get those points, my compensation is $2-$3 per hour. If on top of that there's a high risk that the company will arbitrarily change their rules and take away what you have saved, it becomes clear the compensation provided is misleadingly low.