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E-rewards [Master Thread]

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Old Feb 21, 2017, 5:53 am
  #2686  
 
Join Date: Sep 2008
Programs: IHG Platinum
Posts: 442
Originally Posted by vvn1972
Same here (((
And mine : (
Saral is offline  
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Old Feb 21, 2017, 7:33 am
  #2687  
 
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,269
Terms and conditions on the e-Rewards page still say they should count so time to contact IHG with a link or screenfrab of that
beachmouse is offline  
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Old Feb 21, 2017, 11:19 am
  #2688  
Original Member, Moderator: Hotel Deals and MilesBuzz
 
Join Date: May 1998
Location: Washington, DC
Posts: 14,257
Originally Posted by wadmak
Today IHG points posted to my account as NON-qualifying

Surely not a good idea to contact Customer Service, is it?

Is it over then?
Same here. At least I made Gold Elite for the next year.
MileageAddict is offline  
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Old Feb 21, 2017, 3:38 pm
  #2689  
 
Join Date: Mar 2011
Programs: AA LifeTime PLT (2.982 MM, But 3MM+ Total), HHonors GOLD, IHG AMB
Posts: 787
Originally Posted by MileageAddict
Same here. At least I made Gold Elite for the next year.
Uh oh. No more free lunch?
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Old Feb 21, 2017, 3:52 pm
  #2690  
 
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
That is terrible news!!
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Old Feb 22, 2017, 4:42 am
  #2691  
 
Join Date: Mar 2014
Location: Lancashire, UK
Posts: 2,101
Can you still get Hilton points through E-Rewards without the monthly restriction? Or has that promo ended?
goldencondor is offline  
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Old Feb 22, 2017, 4:53 am
  #2692  
FlyerTalk Evangelist
 
Join Date: Aug 2001
Location: SF CA USA. I love large faceless corporations. And they cherish me in return (sometimes). ;)
Programs: UA Premier Gold/disappointed 1MM, HH Gold, IHG Plat, MB Gold, BW Diam Sel
Posts: 17,575
Originally Posted by goldencondor
Can you still get Hilton points through E-Rewards without the monthly restriction? Or has that promo ended?
Currently says (when you go through a redemption for Hilton points):

Redemption Limitation

No restrictions for a limited time.
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Old Feb 22, 2017, 5:50 am
  #2693  
 
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,269
Got an e-mail back from customer care today from 'Eds' saying that e-rewards points should still be EQ and they're working to fix that. It seems like IHG has had some constant minor but annoying IT issues in 2017. (Am on my phone and having issues copy and pasting only the relevant parts)
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Old Feb 22, 2017, 5:53 am
  #2694  
 
Join Date: Dec 2014
Posts: 49
^
Lucky you :-)

All I've got was: "We have forwarded the information that you have provided to our contacts. Please allow response time of 7-10 business days."



Fingers crossed
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Old Feb 22, 2017, 6:06 am
  #2695  
 
Join Date: Mar 2014
Location: Lancashire, UK
Posts: 2,101
Originally Posted by KathyWdrf
Currently says (when you go through a redemption for Hilton points):
Thank you Kathy.

I just put through a reward, and it arrived in my Hilton account within minutes. A record.
goldencondor is offline  
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Old Feb 22, 2017, 12:24 pm
  #2696  
 
Join Date: Feb 2012
Posts: 599
Originally Posted by beachmouse
Got an e-mail back from customer care today from 'Eds' saying that e-rewards points should still be EQ and they're working to fix that. It seems like IHG has had some constant minor but annoying IT issues in 2017. (Am on my phone and having issues copy and pasting only the relevant parts)
Was this IHG customer care or e-rewards customer service? So I know who to complain to about it with my screenshots.
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Old Feb 22, 2017, 1:28 pm
  #2697  
 
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,269
Originally Posted by nomii
Was this IHG customer care or e-rewards customer service? So I know who to complain to about it with my screenshots.
IHG customer service- there's an option for e-Rewards in the 'partner points' customer service sub-menu. I said I had screenshots of the terms & conditions, but there wasn't a way of attaching them at that point and Eds didn't ask for them in subsequent communication.
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Old Feb 22, 2017, 4:52 pm
  #2698  
 
Join Date: Sep 2008
Programs: IHG Platinum
Posts: 442
Originally Posted by beachmouse
IHG customer service- there's an option for e-Rewards in the 'partner points' customer service sub-menu. I said I had screenshots of the terms & conditions, but there wasn't a way of attaching them at that point and Eds didn't ask for them in subsequent communication.
​​​​​​​I put a missing partner points query through to ihg and they came back to acknowledge they are still elite qualifying and they have passed my query on to the 'specialist team'
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Old Feb 22, 2017, 11:39 pm
  #2699  
 
Join Date: Dec 2014
Posts: 49
Who do you complain to about missing Hilton points? Hilton or e-Rewards? :-/

Never easy for me...
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Old Feb 23, 2017, 12:41 pm
  #2700  
uxb
 
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Originally Posted by MileageAddict
So... when you get the message: "a location that is different from the country for which this survey is intended"....is that the kiss of death?

Time to start up a new account under a new email address?
This happened to me recently. What kind of "kiss of death" is that (since I'm based in the US)?
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