I have not redeemed any reward for past 2 years. Last night I tried to redeem $12 for 250 Avios to BA so to generate an activity there to requalify for the flat fee for intra-Europe redemption - the site requires a code, to be sent to a telephone number - but when I input our one and the only landline number, it came back said this phone number is already used. It would not go any further.

My husband's account does not have the same issue. His redemption went immediately to the screen where to input FFP info and then submission.

Under My Profile, I do not see anywhere there is a phone number listed, let alone to change it.

I sent a message to eRewards and hope to hear from them in coming weeks...lol.

When I googled how to contact eRewards I found the GetHuman website has a 214 number but also indicated there is No Answer. In the issues listed, there are quite a number of people have the same issues, and no information of it being resolved.

Any regulars have had such issue before?

FYI (from my past experience)
You can't use the same phone number as your husband. The phone number must be a unique phone number that has NEVER been used for any eRewards account in the past. The phone number must also be one that can receive a text (i.e. a cell phone) so it can receive the special verification code which will be sent to it.

Yes I figure they can remove the phone number from his account so the number can be free up for me. His account does not require the code to redeem stuff. When I asked to redeem the BA from his account it went right to the FFP info screen and then submission. I wonder why there is a difference?
If his account still works I would redeem the last round number to AS and be done with eReward account of his.

Meanwhile I am waiting for eReward's email reply.

On eReward site it said both Mobile and Landline can be used. Can choose the option of text or a voice call. Would any phone number work?

It can be mobile or landline. It must be one number per account however. If your husband's account does not require the code now, it means it has already been verified with the code before (and the verification can be requested at any time again, so removing the code from there is not good, and may even prompt them to block the accounts as duplicate).

How do people access the surveys? I have been a member for years but have only used a desktop or laptop for survey. Do they have an app? It is better than the laptop?

The had a tablet app at one point and then later discontinued it. Given how a lot of the surveys require a good amount of typing, I figure it's best to use a computer with a proper keyboard,

Thank you for your opinion. I tend to agree but I am noticing more surveys that say try to login using a different device.

Two definite improvements with the new interface: nearly immediate credit for surveys and availability of surveys on home page (even if they do require answering "questions to find a new survey" first). I used to save my last 10 or so e-mails announcing that I had a survey because clicking on them at random would bring up surveys I couldn't find otherwise. I no longer have to do that.

Just got one related to the 2020 elections. I think there will be more of those!

After redeeming the $12 BA I tried to redeem AS miles but the redemption was denied with the error being, only one redemption per day - it was because the BA redemption was after 12:00am while the AS redemption was the next afternoon - so both were on the same day.

Wait till today to do the AS redemption again - Well, today's redemption did require the code when I tried to redeem AS miles. It did not ask for telephone number as it showed the last 4 digits of the existing phone number in the fine print at the top, for you to agree on receiving a code - does not even have an option to choose text or voice - just agree to receive the code.

Code did come in voice call. But I got another error - ordered 5x $50 and it said only 2 items can be ordered. There is no warning whatsoever during the order process, and the drop down menu has up to 5 quantity!

Changed the 5 to 2x $100, met yet another error - this time "temporary limit has been exceeded" - what the heck is it?

How do we know these sorts of limits imposed to us, when there is no indication in the fine print pop up window during the redemption process?!

I submitted a help email online and see how they replied.

This has become a source of frustration and totally not worth the hassle.

It was originally for the usage to extend various account expiration dates, but with DL fell off long ago (and it no longer has expiry date), UA no longer expires, BA does not need help on expiry other than to achieve the flat fee status for intra-Europe flights to/from LON, various hotel programs dont require this help, we have only AS that can use the help to extend the account's life, but we can also use the dine program for that purpose. The usage of eRewards has become very minimal while the qualification on a survey takes longer and longer time to find out whether qualified or not, and now THIS hassle in making redemption...

Many surveys said it is better to use a desktop computer from those surveys we ever qualify for. The time needed for a few bucks is getting longer and longer, sometimes abruptly ended the process after a good 15 min had passed, and the hassles in making redemption ,makes this program quite worthless to us. Once we are able to actually make redemption to clear our accounts, we can say adios to them.

Well, if you do redemptions too often it may require the code verification more often. My account is not in the US and I am never able to earn enough for more than two redemptions per month.
It remembers the telefone number and how you receive the code (sms or voice) and does not ask again. If you need to change the number you can write them and they clean it, so it asks again (they did not answer the email saying it was done, but it was)

The account has NOT redeemed anything in more than 2 years because it takes that long to earn enough currency for meaningful redemption!

To the credit of eReward CS, the person replied the help ticket really quick. She said there is restriction on AS miles redemption - only one redemption every 30 days, only up to 2000 miles per redemption. Therefore the 2x $100 redemption was denied. I asked a clarification that is it now OK for my husband to redeem 1x $100 that is within the limit of eReward and not count as 2 redemption on AS because the first 2 attempts failed, nothing happened.

Also I notice now the time stated in the fine prints on how long it takes for the redemption to hit the corresponding account is much longer than in the past.

2 UK accounts (mine and wife's) - both have increased points balances today. When I checked redemption history, a number in each account are marked as "Failed" and the points have been refunded. I don't keep strict records, but I'm pretty sure some but not all were successful redemptions with points received in Iberia and Hilton.

Alaska airlines posted instantly into my account last week when I redeemed 2000 miles.

Thanks for the info. I will wait for eReward's clarification to confirm his account is not temporary blocked then do the redemption.
To be fair, while eReward has made everything harder now, their CS responses so far have been relatively timely, like in 48 hours. They also are willing to give credit on technical issues that caused a survey failed after you already spent 15 or more minutes on it then the thing suddenly errored out - happened a few times in past several months. But once reported, they posted the credit manually.

UPDATE
Finally succeeded in redeeming 2000 AS miles. Yes the posting is instant!

There's something up. I made a Hilton redemption a couple of days ago, got the confirmation email, and it's currently in Pending status. I wasn't paying close attention so can't be sure, but I don't think my points balance went down.

I think I also got the false transaction failure refund as well. At the time, I thought that balance had jumped because they’d done a sweep of things that didn’t properly credit and were fixing that (I seen to get mystery point jumps from that a few times a year) but the amount matches 2x2000 Avios transaction now showing as failed rather than pending and which had credited as pending

Of the 2 accounts I mentioned as having in our household, one that had a "failed" redemption and additional points refunded, I immediately redeemed to IHG. My e-rewards account was debited 10k and my IHG account had the points minutes later. So I may have scored here :) . The other account only has frequency-restricted redemption partners available so I was unable to empty it quickly :(

I made the same assumption and spent the points. I never noticed the "failed" messages until I read this thread.

Member Adjustment
 

Several times in the last few months, including today, I have received additional credits called "Member Adjustment" to my account. Three have been around $23 each and one was over $80. They aren't credit from a dispute since I've resolved those and received the credits. My wife has never received one on her account that is as active as mine. Anyone know what this represents?

My wife had one of these about 6 months ago. I've never had one. Still no idea why she got it, but was happy to spend the points :D . I took it as a return for all the time wasted with late disqualifications and surveys that didn't post and e-rewards Support wouldn't pay out.

I had the additional points so I quickly cashed them in,6000 Avios.Just looked at my balance and I have a minus balance on my e rewards account .Strangely the reward history shows a far greater number of minus entries than add up to the minus balance shown
no points have been credited to my BA account,but it has only been a few days since since I claimed them.

As regards the 'bonus' 8k points which some people received ... it was pretty obviously a mistake so anyone who quickly spent them and now has a negative balance has only themselves to blame ... its probably quite likely that e-Rewards monitor threads such as this so in all probability the fact that people posted about it is why it was reversed ... sometimes its better to keep quite for a while and see what happens.

How can you cash in 6000 avios, aren't they once every 30 days?

Earlier this week my account had $100 more than it should have, even though my last redemption--$100 Hilton--went through. I tried to spend it, but everything I wanted can't be redeemed yet due to restrictions of how often they can be redeemed. This morning the extra $100 is gone. Now I'm glad I didn't spend it.

I have a very similar situation in my account. Last week, I redeemed $65 for BA Avios, and now my account is $24 in the negative. Bizarre.

My thoughts exactly, would have preferred the glitch to be low key,. Even though they may have figured it out anyway. They definitely monitor this thread.

Beginner’s mistake to advertise on public fora mistakes in favor of consumer. There will always be beginners, unfortunately.

PS I don’t think this forum is high enough profile to be worth monitoring

Given how many of their specialty surveys (videos of your face while you’re watching commercials for additional incentive, ‘get $50 in panel currency for a two week message board on designing the shoehorn of the future’, some of the in-hone product tests) will have a perfectly normal several weeks lag before the incentive posts, if you do a lot of surveys and panels, you get a fair number of sudden balance jumps when those delayed things finally post.

When I see a big balance jump, my first assumption is that they did a sweep and I’m finally getting credit for stuff I did 6-10 weeks ago- I don’t track that stuff too closely because in my experience that backlog does show up on its own time eventually

Just redeemed for UA and IB. On both, inside 5 minutes, both times I was asked for code that they have sent to my mobile... really annoying. Is this really necessary, twice inside five minutes?

I think they request it exactly if you redeem too often. On the account where I redeem once a month they requested it once in the beginning and no more.

Might be. I also redeemed 3 days before that with BA, and no code was requested. Too often is apparently more than one redeem per week.

I was asked last year and it was super annoying. I don't have a US cell number so it didn't work. Mr.'s account was frozen because I used those virtual text services and they said they will re-open it when he has a US cell number. I think it's reasonable to send a code to the email address provided but a US cell phone number is too much.

Well, they want to make sure you fit the profile - if they interview people in the US, and when you say you live in the US they want to make sure you are from the US.
It can be a fixed number, no need to be a cell number.

Well, that is all-righty. But, if they check my ATT mobile, and when I redeem again in 3 minutes, they have urgent need to check that same number again, this is useful for what? Have they all the sudden lost my mobile number (that they have checked just minutes ago) or think I have just been beamed to Indonesia? The only reason I can see is that they are trying to obstruct and annoy people from cashing in their legally earned dollars. Which is stupid, when you are getting 20+ surveys per day...

What if you moved out of the US and haven't used your points?

They know where you are- location of the server is a pretty good indicator. When traveling outside of the US I've gotten messages that I can't access a particular survey because I"m not in the US. (It's not perfect- I once had issues getting into a Fidelity account when in India and when I called they asked if I'd been in HK. I hadn't, but my employer had servers in HK.)

It's just another grab for information. It's one of the reasons I keep a landline as the equivalent of a spamcatcher e-mail address.

It may be lazy IT - they couldn't be bothered to write a timestamp or update a timestamp from the last time asked.

Help. Privacy. Quote: "Please note, if you redeem more than one reward within 7 days, you may be asked to verify each transaction".