Mar 8, 2017, 3:40 am

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: N1Rotate

Qatar have confirmed the presence of a policy whereby if a customer booked a QSuites flight and subsequently gets an aircraft type swap can you request travel on an alternative flight, subject to availability, see post #2709 Previously this included change of routing, now it only includes changing the date on the same routing. QR issued tickets only!

The Q Suite Master Thread

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Nov 20, 2021, 7:40 pm

#3571

Wanderwithme

Join Date: Feb 2020

Posts: 35

Quote:

Originally Posted by happiest_at_40000

This is quite a bummer the recent posts about US/Doha flights being swapped from Q Suites. I was coming on now to ask if these swaps I have ever heard of happen for the US and I see they do. I thought it was more within the ME wehre maybe a 777 Q Suites get swapped out for a 2-2-2 version. Or even HK & BKK I know I have read of some swaps out of Q Suites.

If a route is listed as an A350-1000 does that increase the chance of NOT being swapped given there are No 351's with out Q Suites or is this logic not the case? LA and JFK are the only 2 cities that are exclusively 351's so I was thinking I could do JFK...........Sadly, LA is not avail. I have the whole trip planned and set so I am locked into my return day. My options are Dallas, SFO or Chicago. I cant decide which to go with .

DFW would be the longest flight- not outbound but i guess due to head winds and not taking the polar route maybe? I mean from SFO its listed the same out or back but Dallas is an hour less out but an hour more back. So I was thinking DFW to get the longest plane time to enjoy it all and have a FL upon arrival. However, ORD would get me an FL too and is still a 15 hour flight .SF i am closer to home in LA but no FL upon arrival. I will check weekly until April and hope to see LA open up so I can just switch to my home city and get the A351 which I feel/hope wont be swapped.

The DFW flight is showing a 77L which means 772 right? ORD is showing that as well while SFO is showing a A359. All those planes have non Q Suites versions.

I dont want to be swapped and want to put myself in the best position for this not to happen. It would be such a let down to fly 2-2-2 home when expecting Q Suites.

A 77L is a Boeing 777-200LR

Nov 21, 2021, 3:59 am

#3572

dip2007

Join Date: Jan 2021

Posts: 85

Quote:

Originally Posted by ryan182

I'm on this flight Dec 12th, still showing as QSuites on EF and QR app..maybe it was a one-off swap?

I am on the return leg ( DOH - SEA ) and it is still showing as QSuites . I booked the E and F seats on this and hoping for the best .

Nov 21, 2021, 5:26 am

#3573

danielm

Join Date: Oct 2009

Posts: 643

I got hit with another aircraft swap, DOH-CGK. It went from qsuites to no qsuites and then, just before boarding...qsuites once again!

Nov 21, 2021, 10:18 am

#3574

tfizzle

Join Date: Sep 2014

Location: Portland, OR.

Programs: AA PPro

Posts: 606

Quote:

Originally Posted by ryan182

I'm on this flight Dec 12th, still showing as QSuites on EF and QR app..maybe it was a one-off swap?

I was getting info from seatguru and they still have th 777-200 with 2-2-2 seating, but QR website indicates qsuite-so I stand corrected.

Nov 21, 2021, 10:19 am

#3575

tfizzle

Join Date: Sep 2014

Location: Portland, OR.

Programs: AA PPro

Posts: 606

Quote:

Originally Posted by ryan182

I'm on this flight Dec 12th, still showing as QSuites on EF and QR app..maybe it was a one-off swap?

I was getting info from seatguru and they still have th 777-200 with 2-2-2 seating, but QR website indicates qsuite-so I stand corrected.

Nov 21, 2021, 10:41 am

#3576

Dselvan

Join Date: Jan 2013

Location: UK

Programs: BA Gold, Hilton Diamond

Posts: 804

Quote:

Originally Posted by tfizzle

I was getting info from seatguru and they still have th 777-200 with 2-2-2 seating, but QR website indicates qsuite-so I stand corrected.

Seat guru is extremely out of date. Useless now.

tfizzle and DiamondMile like this.

Nov 21, 2021, 11:14 am

#3577

bvmcginnis

Join Date: Dec 2011

Posts: 120

Hi, got a few questions. If you can answer any of them, that would be great
What is that whatsapp # please?
We fly LAX-DXB in Jan. Haven't paid the up-charge for the Qsuite seat choices yet on A350-1000 (QR 740)
If I do, and they swap out for 222 config, do they refund you for those seat choices? Is this particular flt/plane usually swapped out?
Also, still no lounge at LAX for Qatar business class? I get different info from different sources.
Thx

Nov 21, 2021, 8:29 pm

#3578

lovefly88

Join Date: Jan 2016

Posts: 613

CPT - West Coast USA

Any thoughts on most reliable Q-Suites route? Looked at the wiki and quite a bit on the thread. Longest ride looks like would be CPT-DOH-LAX with near guaranteed Q-S but understandably subject to change. Any thoughts on better chance going through JNB (even though not listed on wiki)? What about DOH-SEA or SFO? Saw the messages below looks like SEA could be a toss up.

Also confused with if we are no status holders are we (wife and I) able to get middle seats by calling in and requesting or would have to pay?

Finally, from my understanding a 24 he stopover in Qatar isn’t allowed on an AA mile ticket correct?

Nov 22, 2021, 6:14 am

#3579

kq747

Join Date: Jun 2010

Location: Boston, MA

Programs: EK Gold, A3 *G, AB Gold, Jetblue Mosaic

Posts: 1,386

Quote:

Originally Posted by lovefly88

Any thoughts on most reliable Q-Suites route?

IMO it's LAX

renila likes this.

Nov 22, 2021, 6:24 am

#3580

kq747

Join Date: Jun 2010

Location: Boston, MA

Programs: EK Gold, A3 *G, AB Gold, Jetblue Mosaic

Posts: 1,386

Quote:

Originally Posted by happiest_at_40000

If a route is listed as an A350-1000 does that increase the chance of NOT being swapped given there are No 351's with out Q Suites or is this logic not the case? LA and JFK are the only 2 cities that are exclusively 351's so I was thinking I could do JFK...........Sadly, LA is not avail. I have the whole trip planned and set so I am locked into my return day. My options are Dallas, SFO or Chicago. I cant decide which to go with .

The DFW flight is showing a 77L which means 772 right? ORD is showing that as well while SFO is showing a A359. All those planes have non Q Suites versions.

I dont want to be swapped and want to put myself in the best position for this not to happen. It would be such a let down to fly 2-2-2 home when expecting Q Suites.

There is no guarantee the a flight that is A35K wont be swapped. I've been swapped from an A359 to A35K on DOH-NBO last minute which means they probably pulled it off some other route. JFK is not exclusively A35K but LAX seems to be consistently. There is 1 or 2 non quite 77L but many more non q-suite A359. Nothing is guaranteed so you should always be prepared to deal with the fact you may not get a q-suite airframe.

happiest_at_40000 likes this.

Nov 22, 2021, 8:29 pm

#3581

anabolism

Join Date: Aug 2004

Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)

Posts: 8,937

Quote:

Originally Posted by happiest_at_40000

I dont want to be swapped and want to put myself in the best position for this not to happen. It would be such a let down to fly 2-2-2 home when expecting Q Suites.

Quote:

Originally Posted by lovefly88

Also confused with if we are no status holders are we (wife and I) able to get middle seats by calling in and requesting or would have to pay?

Depends on the booking inventory (RBC). If it's 'P' or 'R', then you'd have to pay to select any seats in advance, or can wait until 24 hours before and select them for free on a QR-issued ticket. If it's a non-QR ticket (e.g., an AA award) you may have to call or Twitter DM to ask QR for the seats. If it's 'I' or 'D' or 'J' you can pick seats for free, but if it's a non-QR ticket you may need to ask QR for the seats. If you aren't entitled to free seats, you could always try one of the work-around ways, such as using the QR PNR on Finnair or Royal Jordanian or another OneWorld airline that uses Amadeus and see if it will let you pick seats. You can also try that for a non-QR ticket.

Quote:

Originally Posted by lovefly88

Finally, from my understanding a 24 he stopover in Qatar isn’t allowed on an AA mile ticket correct?

Correct. On an AA award the connection must be shorter than 24 hours (23:59 is OK).

Nov 22, 2021, 9:30 pm

#3582

happiest_at_40000

Join Date: Jul 2020

Location: So Cal

Programs: AA Platinum

Posts: 2,704

Quote:

Originally Posted by anabolism

Unfortunately, QR can and does swap between different types of planes as well as different configurations. Just because a route is currently served by an A351 or 77W doesn't mean it can't be served by an A359 or 77L. As long as an aircraft can fly the route length, QR could use it.

Depends on the booking inventory (RBC). If it's 'P' or 'R', then you'd have to pay to select any seats in advance, or can wait until 24 hours before and select them for free on a QR-issued ticket. If it's a non-QR ticket (e.g., an AA award) you may have to call or Twitter DM to ask QR for the seats. If it's 'I' or 'D' or 'J' you can pick seats for free, but if it's a non-QR ticket you may need to ask QR for the seats. If you aren't entitled to free seats, you could always try one of the work-around ways, such as using the QR PNR on Finnair or Royal Jordanian or another OneWorld airline that uses Amadeus and see if it will let you pick seats. You can also try that for a non-QR ticket.

Correct. On an AA award the connection must be shorter than 24 hours (23:59 is OK).

Good info, thanks. How do i get around the silly QR web site glitch for AA award bookings where you cant see the seat map? Or is there no getting around that? The stupid contact info request glitch comes up of course. I got that by on the FinAir site and now I can at least see my res on QR but no seat map, no changing seats. Do they just not allow you to change seats online for AA award bookings? Or is any award booking other than with QR miles/points? Its the only airline you cant see a darn seat map for the flight you are confirmed on.

Nov 22, 2021, 9:44 pm

#3583

dip2007

Join Date: Jan 2021

Posts: 85

Quote:

Originally Posted by happiest_at_40000

i had booked AA awards and i used the Malaysian airlines website to enter the contact details and select the seats . kind of worked for me in August 2021.

Nov 23, 2021, 12:51 am

#3584

happiest_at_40000

Join Date: Jul 2020

Location: So Cal

Programs: AA Platinum

Posts: 2,704

Quote:

Originally Posted by dip2007

i had booked AA awards and i used the Malaysian airlines website to enter the contact details and select the seats . kind of worked for me in August 2021.

Wow, this is the first time I have ever seen a seat map for a QR flight. Malaysia def. lets you see the seat map. RJ & Finnair didnt.

Thanks for the tip !

I think its funny that back on the QR site I still cant get past the contact info. screen even though I was able to get in on Malaysia, update info & see the seat map.

I am now headed to Finnair site since I know if I update my contact info there it always then fixes the QR glitch.

I dont get how QR doesnt fix this, its a total joke that one cant see their reservation and just gets the contact info glitch and has to call and sit on hold for a long time (if they dont know about the Finnair work around). Or maybe some ppl just dont care as long as they can see it on their AA app.

dip2007 likes this.

Nov 23, 2021, 1:52 am

#3585

lovefly88

Join Date: Jan 2016

Posts: 613

Quote:

Originally Posted by anabolism

Thanks for the ideas and good feedback.