Heathrow - Terminal 5
#256
Join Date: Jan 2012
Posts: 489
I suppose, to truly understand the impact, one has to assess the extent of LHR as the final port of call of their customers. Or more importantly to understand the role of Qantas Club on the decision of passengers choosing to fly Qantas internationally. Strangely that question has never appeared on all the surverys that Qantas as sent me. I personally think its foolish to discount it.
However it would also be interesting to see the impact of Qantas Club membership fees on revenue. I presume this stream of income feeds into the highly profitable Frequent Flyer (FF) segment of their business. If membership drops due to the patchy BA access, how far will their FF business be affected?
In any case it seems like another nail in the coffin for Qantas international routes; Just when you think they've got it right with the A380 roll out.
I hope someone at Qantas is doing the maths and weighing up what BA is charging for Galleries use against possible drop in revenue. Incidentally, does anyone know what kind of dollar value we're talking about here? How I wish Wikileaks has info on this! LOL
#257
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Join Date: Jan 2002
Posts: 44,624
In any case it seems like another nail in the coffin for Qantas international routes; Just when you think they've got it right with the A380 roll out.
I hope someone at Qantas is doing the maths and weighing up what BA is charging for Galleries use against possible drop in revenue. Incidentally, does anyone know what kind of dollar value we're talking about here? How I wish Wikileaks has info on this! LOL
I hope someone at Qantas is doing the maths and weighing up what BA is charging for Galleries use against possible drop in revenue. Incidentally, does anyone know what kind of dollar value we're talking about here? How I wish Wikileaks has info on this! LOL
Those flying Qantas to London and then continuing onwards will likely choose whatever airline is allowed by fare rules
#258
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I doubt that this will have Qantas, BA or oneworld quaking in their boots, because those who are reliant on Qantas Club membership to access BA lounges are (almost by definition) unlikely to be high value/high frequency passengers.
#259
Join Date: Jan 2012
Posts: 489
Either this segment of the market is valued and therefore worth keeping or as suggested unlikely to be high value, in which case there is no justification on spending for full access to BA lounges. The logical conclusion would therefore be the elimination of access to BA/AA lounges altogether and retain Qantas Club as a purely domestic product.
This half way house approach is not logical. Especially when access is denied at LRH T5, the main transit point for Qantas' codeshare network in Europe. It seems to go against the intended spirit and design of the Qantas Club product.
Perhaps if BA is concerned that UK based pax are highjacking Qantas Club to get cheap access to BA lounges, there ought to be more focused caveats to restrict entry only to Qantas Club pax connecting from/to a QF flight (+/- X number of days for genuine stop overs in London for pax enroute from/to Europe)?
#260
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That's a good point which begs the question; Why then bother offering access to BA and AA lounges in the first place? A folly of the past that they can't seem to rectify?
Either this segment of the market is valued and therefore worth keeping or as suggested unlikely to be high value, in which case there is no justification on spending for full access to BA lounges. The logical conclusion would therefore be the elimination of access to BA/AA lounges altogether and retain Qantas Club as a purely domestic product.
This half way house approach is not logical.
Either this segment of the market is valued and therefore worth keeping or as suggested unlikely to be high value, in which case there is no justification on spending for full access to BA lounges. The logical conclusion would therefore be the elimination of access to BA/AA lounges altogether and retain Qantas Club as a purely domestic product.
This half way house approach is not logical.
I think the arrangement makes more sense in relation to AA, where there is a true reciprocal relationship. That includes comparable sizes of establishments: 40+ Admirals Clubs and 30+ Qantas Clubs, according to the current AA page.
Perhaps if BA is concerned that UK based pax are highjacking Qantas Club to get cheap access to BA lounges, there ought to be more focused caveats to restrict entry only to Qantas Club pax connecting from/to a QF flight (+/- X number of days for genuine stop overs in London for pax enroute from/to Europe)?
#261
Join Date: Oct 2011
Location: Sussex
Programs: QF BAEC [Gold]
Posts: 536
Just a reminder (not that anyone here has forgotten) that this issue has been rumbing on since at least October last year. My first hint was in GVA back in August 2011, when I was told that my Qantas Club card was not acceptable.
Time for QF (and BA) to come clean, and bring this to a conclusion.
Time for QF (and BA) to come clean, and bring this to a conclusion.
#262
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Join Date: Jan 2002
Posts: 44,624
Just a reminder (not that anyone here has forgotten) that this issue has been rumbing on since at least October last year. My first hint was in GVA back in August 2011, when I was told that my Qantas Club card was not acceptable.
Time for QF (and BA) to come clean, and bring this to a conclusion.
Time for QF (and BA) to come clean, and bring this to a conclusion.
#264
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#265
Join Date: Oct 2011
Programs: QF LH
Posts: 4
Globaliser
because those who are reliant on Qantas Club membership to access BA lounges are (almost by definition) unlikely to be high value/high frequency passengers.
Someone who can stump up $400 per annum or however much it is these days must have a few spare pennies in his pocket, especially if he's London based with the exchange rate at the moment. Christ, we're not backpackers.
And it's not as though we'll run into the lounge and empty the whisky bottles. I just want some peace and quiet before I go to work/return from work. Or if we are flying for recreation, I would like my wife to be able to relax, rather than participate in a scrum - and T5 is a hellhole.
It is immensely disappointing that Qantas has not gone out to bat for us.
because those who are reliant on Qantas Club membership to access BA lounges are (almost by definition) unlikely to be high value/high frequency passengers.
Someone who can stump up $400 per annum or however much it is these days must have a few spare pennies in his pocket, especially if he's London based with the exchange rate at the moment. Christ, we're not backpackers.
And it's not as though we'll run into the lounge and empty the whisky bottles. I just want some peace and quiet before I go to work/return from work. Or if we are flying for recreation, I would like my wife to be able to relax, rather than participate in a scrum - and T5 is a hellhole.
It is immensely disappointing that Qantas has not gone out to bat for us.
#266
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Hence, anyone who's relying on Qantas Club membership to get access to BA lounges, and who by definition does not do/has not done the above, is unlikely to be a high value/high frequency passenger. If T5 is a "hellhole" for you, I'd strongly advise not travelling to most airports in most of the world.
Even LHR can provide far worse experiences than T5.As I've pointed out before, you and I have no idea whether QF has gone in all guns blazing and has so far been met with a flat "no, under any circumstances" from BA, or whether it has simply not tried at all. So you have no basis for this statement.
#267
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Join Date: Jan 2002
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Someone who can stump up $400 per annum or however much it is these days must have a few spare pennies in his pocket, especially if he's London based with the exchange rate at the moment. Christ, we're not backpackers.
And it's not as though we'll run into the lounge and empty the whisky bottles. I just want some peace and quiet before I go to work/return from work. Or if we are flying for recreation, I would like my wife to be able to relax, rather than participate in a scrum - and T5 is a hellhole.
Maybe Qantas will get access sorted at the T5 lounge or maybe BA will just confirm to QF that their agreement is for access to Terraces lounges and that they do not want to grant paid lounge membership rights to T5
Alternatively, do enough travel to attain OW Sapphire status and can use BA lounges anyway
I think Heathrow is a hole to travel to/from and try to avoid it whenever possible ( City and Gatwick are far nicer ) but the departures waiting area is pretty reasonable for an airport
Last edited by Dave Noble; Jan 21, 2012 at 1:39 pm
#269
Join Date: Dec 2011
Programs: QF QP
Posts: 23
QFF should stop being misleading through omission
....clearly QFF's error at best or intentionally vague at worst in order to give the impression of fewer restrictions on QC than is actually the case.
But the BA matrons do a very nice job of going out of their way to be ghastly. I am a union man but the sooner these cretins get retrenched the better. They are truly awful when you are flying F (and QP) and using the Flounge.
So, QFF, don't lull QCs; just talk straight like you Aussies always claim.
But the BA matrons do a very nice job of going out of their way to be ghastly. I am a union man but the sooner these cretins get retrenched the better. They are truly awful when you are flying F (and QP) and using the Flounge.
So, QFF, don't lull QCs; just talk straight like you Aussies always claim.